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Payment issue

Payment issue

 

Plan

59 rupees/- for 3 months

Country

India

Device

(iPhone 11 

Operating System

(iOS

 

My Question or Issue

I purchased 3 months subscription there were shown that charges are 59 rupees for 3 monthes Then I just clicked their and fill all the information about bank details and their shown 119 rupees payment i just paid and also theirs shown that is for one month what is this behavior as a student this is very shame for this glitch or the team please help me and fix this

Reply
1 Reply

Hey @31h352jlug2uy6c2ftpj, thanks for reaching out to the Community!

The trial offer is only available to those who haven't tried Premium in the past. If you have subscribed to Premium in the past, you will not be eligible to partake in this offer, which can be a reason why you're seeing different prices as you go through the payment process. If you haven't tried Premium in the past, please provide more information about what's happening when you subscribe to Premium. Any screenshots would be very helpful so I can see what's happening in more detail, making sure that you hide sensitive info when posting to the Community.

 

If you are a student, you may qualify for a student discount depending on your region. You can check out the Premium Student plan here, and I'd recommend checking out this support page for more information regarding Premium Student. 

 

Let me know if you have any more questions!

Billy-JSpotify Star
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