Payment issues, subscription faliure.

[Spids0182]

Hey

I subscribed with my credit card but I never got premium, even though my Internet bank says that a transaction is put on reservation. I never got any Receipt nor any Error messages. 

Will Spotify be taking the money? 

Should I pay again?

Can you have two accounts payed by the same credit card?

Quick answer please need to know whether I should pay again as the offer ends on the 31 dec. 

Note that I have logged in and out and reinstalled the app.

[Maxim]

Hey @Spids0182,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.