Payment made but still receive payment warning

[_tb-wxxq16x3t]

Plan

Premium

Country

 Malaysia

Device

Samsung Galaxy J3 Pro

Operating System

Android Lolipop maybe

My Question or Issue

 A couple of days ago, I renew my plan for the first time ever since I'm a new user. I use the pay by mobile method as my payment method in the setting. It will automatically added into my phone bill. However, I don't use monthly phone bill and only uses prepaid payment method. As a way to pay for Spotify premium, I bought a Spotify Premium code via an app called Boost. I redeemed it and even received the receipt from Spotify. However, I still get the red box/notification stating that I'm still not paying my subscription or something like that. My account is still listed as Premium and I still have the receipt on the receipt section. This got me worried though because I really don't want to lose my offline songs and account

[SergioDavid]

Hey @_tb-wxxq16x3t, welcome to the Community!

In this case, we suggest you follow all of the steps listed in this article.

If you still have trouble with your subscription after that, reach out to us here with your account info and receipt.

Let us know how it goes.