Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1403 Views
  • 19 replies
  • 1 likes
  • 1403 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47339 Views
  • 20 replies
  • 3 likes
  • 47339 Views
  • 20 replies
  • 3 likes

changing credit cards

I am trying to update my payment information before my subscription gets cancelled but every time I hit “update payment details” the page doesn’t do anything. please help

  • Newbie
  • I am trying to update my payment information before my subscription gets cancelled but every time I hit “update payment details” the page doesn’t do anything. please help
  • Daughertyeve
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Subscribing at the end of the month

So basically I plan on subscribing to premium on the 30th of March. This is 2 days before the end of the month. Does that mean that I will be charged $10 for those 2 days? Because I only need premium for March 31-April, and will cancel it afterwards....

  • Newbie
  • So basically I plan on subscribing to premium on the 30th of March. This is 2 days before the end of the month. Does that mean that I will be charged $10 for those 2 days? Because I only need premium...
  • carlonssho
  • Music Fan
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

My sub lasts only for 13 days

I paid for subscription for the first time on 2nd March, but now I can see my subscription expires on 15th March. Also there is no confirmation in "Confirmation" tab under my account settings, although I lost my money (20PLN, ~4.8 Euro), I can provid...

  • Casual Listener
  • I paid for subscription for the first time on 2nd March, but now I can see my subscription expires on 15th March. Also there is no confirmation in "Confirmation" tab under my account settings, althou...
  • Dimin1shed
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

3 Student Premium Charges in One Day

I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be automatically reversed?

  • Newbie
  • I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be a...
  • Luke
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Changement carte paiement

Bonjour,Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paiement n'est pas passe et qu'il faut mettre a jour le m...

  • Newbie
  • Bonjour, Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paie...
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

Carte cadeaux code non valide

bonjour, j'ai acheter un carte cadeau dans le magasin carrefour market.Quand je mais le code pour activer mon compte il me dis que le code est pas valide. Je fais quoi ?

  • Newbie
  • bonjour,   j'ai acheter un carte cadeau dans le magasin carrefour market. Quand je mais le code pour activer mon compte il me dis que le code est pas valide.   Je fais quoi ? 
  • 382
  • Newbie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution After setting up tryout or premium with payment I get back on the same page I started

Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get Premium and Try out. It's a loop. Even when I have a look o...

  • Visitor
  • Dear Community,   I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get...
  • user-removed
  • Not applicable
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Payment method (Globe) disappeared - Philippines

Hi,please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if you don't bring back (including me) Thanks

  • Casual Listener
  • Hi, please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared   Country: Philippines   I think you will lose a lot of customers if yo...
  • Steve199027
  • Casual Listener
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Premium

Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me

  • Newbie
  • Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
  • Maxim
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Trying to update Debit Card info.

I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...

  • Newbie
  • I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's...
  • Maxim
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • details
    Payment
    Update
  • 518 Views
  • 1 replies
  • 0 likes

Cannot update payment details as screen just refreshes.

My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the screen, I cannot change subscription or cancel as it ...

  • Casual Listener
  • My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the sc...
  • Maxim
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

why there's no debit payment for the student premium??

is there any way you can change the payment method to the debit for the student premium pack?

  • Visitor
  • is there any way you can change the payment method to the debit for the student premium pack?
  • user-removed
  • Not applicable
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Charging me twice

Spotify has been charging me twice each month how do I fix it

  • Newbie
  • Spotify has been charging me twice each month how do I fix it
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution ERROR IN CHANGING COUNTRY

Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English credit card. As the online guide indicates, I change ...

  • Newbie
  • Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English cr...
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu works but Spotify doesn’t (student discount)

Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium service, however, for Hulu I don’t. It all works wel...

  • Newbie
  • Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium s...
  • Alfredo
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution REOVE ALL DEVICE CONNECTED TO MY SPOTIFY ACCOUNT

Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i already connect my account to three device. I try to re...

  • Newbie
  • Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i alre...
  • Alfredo
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged more than once

Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account is still free which means I didn't get the upgrade ( I alr...

  • Newbie
  • Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time.  Now my account ...
  • Alfredo
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from subscription via associated tele company to private account

Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but would love to keep my subscription to Spotify Premium, so I have to ch...

  • Newbie
  • Hi,    My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but woul...
  • Alfredo
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country payment issues

Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old country anymore. Spotify asks me to update my payment informat...

  • Newbie
  • Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you.   I moved to another country and I don't have my credit card from my old co...
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes