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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
76952 Views
31 replies
2 likes
Moderator
121905 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160518 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
315008 Views
174 replies
13 likes
PlanFree/Premium PremiumCountryUSA Deviceiphone 5Operating System(iOS 10, Android Oreo, Windows 10,etc.)I received gift card with gift code and inadvertently signed up on my ipad instead of my phone. How do I switch the subscription from ipad to phon...
Plan Free/Premium Premium Country USA Device iphone 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) I received gift card with gift code and inadvert...
Not applicable
287 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemIOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription it says I’m not on a subscription how do I update my payment and carry on with premium
Plan Free/Premium Country Device iPhone 6s Operating System IOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription i...
Casual Listener
385 Views
2 replies
0 likes
Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium.I have already subscribe, activate and connect subscryption with my already exysting spotify account. But when i log in it still showing Free. I have co...
Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium. I have already subscribe, activate and connect subscryption with my already exysting ...
Community Legend
1730 Views
1 replies
0 likes
PlanPremiumCountryUnited States Device(All Platforms)Operating System(All Platforms) My Question or IssueI pay a monthly subscription fee so I don't have to deal with ads. So why is Drake being advertised on the cover of nearly every sponsored playli...
Plan Premium Country United States Device (All Platforms) Operating System (All Platforms) My Question or Issue I pay a monthly subscription fee so I don't have to de...
Spotify
1244 Views
1 replies
4 likes
PlanPremium Philippines Device(Samsung Grand Prime)Operating System(Android) Hi. I already paid my spotify premium, just want to know why I'm still on free spotify?
Plan Premium Philippines Device (Samsung Grand Prime) Operating System (Android) Hi. I already paid my spotify premium, just want to know why I'm still on free ...
Casual Listener
461 Views
2 replies
0 likes
PlanFamily/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as appos...
Plan Family/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I ...
Spotify Star
373 Views
1 replies
0 likes
I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,how can I fix this to have my premium account worki...
I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,...
Community Legend
934 Views
3 replies
0 likes
Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on my card? Thank you
Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on ...
Community Legend
373 Views
1 replies
0 likes
PlanPremium CountryUnited States DeviceiPhone8Operating SystemiOS 10 My Question or IssueI have been paying for Spotify for 2 years. In the past two months, I have only had the free version but I've still been charged for premium. Its obviously not a...
Plan Premium Country United States Device iPhone8 Operating System iOS 10 My Question or Issue I have been paying for Spotify for 2 years. In the past two month...
Community Legend
2857 Views
2 replies
1 likes
PlanPremiumCountrySouth Africa My Question or Issue I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no plans for it. Either you guys need to up your game really quickly or I'm go...
Plan Premium Country South Africa My Question or Issue I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no pl...
Casual Listener
3101 Views
2 replies
21 likes
I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Subscription" I need this canceled ASAP before the acc...
I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Sub...
Roadie
646 Views
1 replies
0 likes
Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they normally use to pay for me but get the same error. ( It is in Czech: the payment was not s...
Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they normally use to pay for m...
Roadie
471 Views
1 replies
1 likes
Hola, necesito ayuda.Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales.Peor aún, en mi perfil figura como que tengo Spotify Free. ¿Que debo hacer para que realmente me den de baja?
Hola, necesito ayuda. Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales. Peor aún, en mi perfil figura como que tengo Spotify Free. ¿...
Roadie
1367 Views
1 replies
0 likes
PlanPremiumCountry TurkeyDeviceiPhone 7 PlusOperating SystemİOS 11 My Question or Issue Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor
Plan Premium Country Turkey Device iPhone 7 Plus Operating System İOS 11 My Question or Issue Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor
Roadie
585 Views
1 replies
1 likes
My Question or Issue I recently got the 3 months for 99p subscription but now its saying that i am on a free account and it wont let me cancel it. I really dont want to get charged the full price after the subscription ends so if someone could help m...
My Question or Issue I recently got the 3 months for 99p subscription but now its saying that i am on a free account and it wont let me cancel it. I really dont want to get charged the...
Casual Listener
521 Views
2 replies
1 likes
Plan: Premium FamilyCountry: CY My Question or Issue:Hello, I have a problem with change payment details feature from PayPal to VisaCard in the Subscription area in my account Spotify. I am sure that I enter the correct credit card data. The card is ...
Plan: Premium Family Country: CY My Question or Issue: Hello, I have a problem with change payment details feature from PayPal to VisaCard in the Subscription area in m...
Community Legend
922 Views
7 replies
0 likes
I had my credict card stolen and for that reason for a while my premium subscrption was cancelled but then I updatd the information on my app store with the new credit card, and automatically a payment was done for spotify, but still my account (phon...
I had my credict card stolen and for that reason for a while my premium subscrption was cancelled but then I updatd the information on my app store with the new credit card, and automatically a payme...
Spotify Star
638 Views
3 replies
0 likes
PlanFreeCountry Huawei P10 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I already unsubscribe for few months back, but it keep charging me every month, I unable to unsubscribe again as I already unsubscribe as my s...
Plan Free Country Huawei P10 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I already unsubscribe for few months back, but it kee...
Community Legend
314 Views
1 replies
0 likes
My card declined as I didn't have enough money in my account, however, I now have enough money and it still isn't accepting the card. It's the only card I have so I'm not sure how to make payment now, can someone please advise?
My card declined as I didn't have enough money in my account, however, I now have enough money and it still isn't accepting the card. It's the only card I have so I'm not sure how to ...
Casual Listener
846 Views
6 replies
0 likes
I have been trying to gift a premium subscription to my father in law for weeks and the system keeps denying me. I have had numerous chats where they tell me to wait a few days to a week and try again. Credit cards won't go through. Then they downgra...
I have been trying to gift a premium subscription to my father in law for weeks and the system keeps denying me. I have had numerous chats where they tell me to wait a few days to a week and ...
Community Legend
350 Views
1 replies
0 likes
