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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6550 Views
  • 23 replies
  • 2 likes
  • 6550 Views
  • 23 replies
  • 2 likes

Charged Twice today

I was charged the correct student amount of 5$ but when I tried to verify it wouldn't go through so I went to edit my email to my student one and try again. Spotify then charged me a normal rate of 10$. I have both confirmation emails - is there any ...

  • Newbie
  • I was charged the correct student amount of 5$ but when I tried to verify it wouldn't go through so I went to edit my email to my student one and try again.  Spotify then charged me a normal rat...
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Signing up for free trial not accepting any cards

just signed up, trying to set up premium with the free trial and it keeps saying payment failed. Tried with two different cards ( both have more than enough money in them ) however keeps saying payment failed ! Help !!

  • Newbie
  • just signed up, trying to set up premium with the free trial and it keeps saying payment failed. Tried with two different cards ( both have more than enough money in them ) however keeps saying payme...
  • Luke
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

My account isn’t updating

Hi can anyone help .. I have paid for Premium but my account still saying free I have logged out and back in a few times still nothing payments come out of my bank aswell

  • Newbie
  • Hi can anyone help .. I have paid for Premium but my account still saying free I have logged out and back in a few times still nothing payments come out of my bank aswell
  • Luke
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Getting billed by Rogers and credit card, how do I cancel credit card billing...

As said in the subject, I switched to billing through my cell phone provider but am being billed on my credit card as well. How do I cancel CC billing and still keep billing through Rogers Wireless? Will Spotify give me a refund for the double billin...

  • Casual Listener
  • As said in the subject, I switched to billing through my cell phone provider but am being billed on my credit card as well. How do I cancel CC billing and still keep billing through Rogers Wireless? ...
  • Rogerssucksit
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

mobile pay

i dont know what to do.. i cant pay off my subscription using mobile balance

  • Casual Listener
  • i dont know what to do.. i cant pay off my subscription using mobile balance
  • Bethany_Dawn
  • Community Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium on odd account info instead of my email. .. help plz

Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti'I cant seem to login on this odd account and when it sends email for pasword change i don...

  • Newbie
  • Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti' I cant seem to login on this odd acc...
  • SergioDavid
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Spotify isn't processing my credit card to set up a subscription. Tried everything

So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since forever. Yet I still can't get through with Spotify. I...

  • Casual Listener
  • So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since for...
  • SBSTNSSS
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Superuser Contribution Updating Payment Details & Plan Issue

Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan back to family plan, they will charge me again for...

  • Visitor
  • Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

premium account doesn't work on my phone

Hello, Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc and my phone but on my phone spotify doesn't stop to tell m...

  • Casual Listener
  • Hello,   Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc...
  • blackbakers46
  • Casual Listener
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium suddenly Switched and Charged full Premium

I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the full amount AND I can not access premium Hulu, is ther...

  • Newbie
  • I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the ful...
  • SergioDavid
  • Roadie
  • 722 Views
  • 1 replies
  • 0 likes
  • incorrect charge
    Premium
    Student Plan cancel
    student premium
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please help! Unable to cancel premium. Getting error: Oops! Something went wrong, please try again.

I have been trying for 2 days to cancel my premium account. I've tried:1. Cleared cache from browser2. Restarted desktop after clearing cache3. Tested with four browsers (Chrome, IE, Edge, Safari)4. Tested in Incognito 5. Tried on a desktop computer,...

  • Newbie
  • I have been trying for 2 days to cancel my premium account.    I've tried: 1. Cleared cache from browser 2. Restarted desktop after clearing cache 3. Tested with four browsers (Chrome,...
  • SergioDavid
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

how can I change my premium account - details without losing my playlists

I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I need to change my bank details to a UK bank account ... but cannot do this as I have a Swedish spotify ...

  • Casual Listener
  • I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I  need to change my bank details  to a UK b...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

FREE TRIAL WITH CHARGE??

Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?

  • Newbie
  • Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?    
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Just moved to USA can't change country

Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change country and the help says to use a USA credit card...

  • Casual Listener
  • Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

How many devices can be on a student premium?

How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?

  • Newbie
  • How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?
  • Maxim
  • Spotify Star
  • 5355 Views
  • 1 replies
  • 0 likes
  • 5355 Views
  • 1 replies
  • 0 likes

i've cancelled keep getting charged

first off, is this seriously the customer service for spotify, with all the money they make. I almost don't care now if this gets resolved or not, will swap my bank card if I have to, but i cancelled several months ago and I'm still being charged a m...

  • Casual Listener
  • first off, is this seriously the customer service for spotify, with all the money they make. I almost don't care now if this gets resolved or not, will swap my bank card if I have to,  but i can...
  • iamandyhill
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Please helllpppp

I cancelled all my premiums but Spotify still taking money from my card . Can ı find which account that spotify still using my card to take payment. Please help . I am paying for an account that i am not using .

  • Casual Listener
  • I cancelled all my premiums but Spotify still taking money from my card . Can ı find which account that spotify still using my card to take payment.  Please help . I am  paying for an accou...
  • Majorka7
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country issue with family subscription

My husband recently moved to the Netherlands with me, but because we both move a lot, I had my country as Taiwan and he as Austria before. Now he has changed to family subscription and I cannot join it because the system won't allow us to change the ...

  • Newbie
  • My husband recently moved to the Netherlands with me, but because we both move a lot, I had my country as Taiwan and he as Austria before. Now he has changed to family subscription and I cannot join ...
  • SergioDavid
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account says it has no payment method

hey, i was using my spotify family account with my mom, and mine says the payment method didnt go trough, but it did charge the money on my mothers card, this already has happened before, im tired of this kinda trouble, ive been using this plataform ...

  • Newbie
  • hey, i was using my spotify family account with my mom, and mine says the payment method didnt go trough, but it did charge the money on my mothers card, this already has happened before, im tired of...
  • SergioDavid
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discounts for Students or signing for longer periods (eg. 1 year).

Spotify is charging me again the student account that i have already paid two days ago, these two days i was waiting for them to verify my documents

  • Newbie
  • Spotify is charging me again the student account that i have already paid two days ago, these two days i was waiting for them to verify my documents
  • SergioDavid
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes