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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126371 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52713 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
224758 Views
141 replies
12 likes
I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If there is any other way to pay my bill than using a ca...
I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If th...
Community Legend
349 Views
1 replies
0 likes
Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegadores e no e-mail que mandei disseram pra perguntar ...
Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegad...
Spotify Star
254 Views
1 replies
0 likes
fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
Spotify Star
306 Views
1 replies
0 likes
Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, I don't see any from 2016/2017/2018. Where are these missing...
Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, ...
Community Legend
339 Views
1 replies
0 likes
Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money..
Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money..
Spotify Star
326 Views
1 replies
1 likes
DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUMCOMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!
DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUM COMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!
Spotify Star
312 Views
1 replies
0 likes
Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
Community Legend
253 Views
1 replies
0 likes
Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one with addresses filled so that my family member can als...
Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one wit...
Community Legend
267 Views
1 replies
0 likes
I have been trying many times now, my credit card (prepaid) works and is fully charged with money, but still, can not update my details. after filling all card details, I always get back to the starting payment screen.What should I do?Thank you.
I have been trying many times now, my credit card (prepaid) works and is fully charged with money, but still, can not update my details. after filling all card details, I always get back to the ...
Casual Listener
330 Views
2 replies
0 likes
I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?
I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?
Community Legend
303 Views
3 replies
0 likes
We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying add's. We logged out on our computer and logged in o...
We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying a...
Composer
353 Views
4 replies
0 likes
My payments stop work. I cann't pay ether via credit card (it say Payment failed. Try again, or use a different payment method.) ether via paypal (is say Something went wrong. Try again) My credit card is working, i can pay on amazon, steam, get mone...
My payments stop work. I cann't pay ether via credit card (it say Payment failed. Try again, or use a different payment method.) ether via paypal (is say Something went wrong. Try again) ...
Casual Listener
493 Views
4 replies
0 likes
I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone please help!
I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone ...
Casual Listener
463 Views
2 replies
0 likes
I have cancelled my premium subscription in January and received an email that confirms this. Still now in April, money has been drawn from my bank account 2 or 3 times!? This makes me furious! I´ve already cancelled my subscription, why the **bleep*...
I have cancelled my premium subscription in January and received an email that confirms this. Still now in April, money has been drawn from my bank account 2 or 3 times!? This makes me furious! I´ve ...
Spotify Star
299 Views
1 replies
1 likes
Mis primos y yo vivimos en el mismo domicilio, y ellos no pueden ingresar a mi plan familiar, aun y poniendo nuestra dirección antes ya habiamos podido pero se nos quedo sin dinero la tarjeta y despues que me pagaron lo volvimos activar y ahora no se...
Mis primos y yo vivimos en el mismo domicilio, y ellos no pueden ingresar a mi plan familiar, aun y poniendo nuestra dirección antes ya habiamos podido pero se nos quedo sin dinero la...
Casual Listener
331 Views
2 replies
0 likes
En el resumen de la tarjeta me aparece dos veces el costo, uno pendiente de autorización. Pero en el total figura el cargo por dos veces el servicio. Hice el reclamo a visa pero me solicito que lo reclamé a quien cobra.
En el resumen de la tarjeta me aparece dos veces el costo, uno pendiente de autorización. Pero en el total figura el cargo por dos veces el servicio. Hice el reclamo a visa pero me solic...
Roadie
390 Views
1 replies
0 likes
Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer?
Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer?
Spotify
241 Views
1 replies
0 likes
The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no number to call or chat line you can only tweet them...
The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no ...
Spotify
382 Views
1 replies
0 likes
Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I want to chenge the country from my account, the field...
Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I wa...
Spotify Star
416 Views
3 replies
0 likes
Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to the premium account then?
Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to th...
Spotify
403 Views
1 replies
0 likes
