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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68933 Views

18 replies

94 likes

  • 68933 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133533 Views

69 replies

10 likes

Premium for Family
  • 133533 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70383 Views

89 replies

4 likes

  • 70383 Views
  • 89 replies
  • 4 likes

spotify premium with paypal

im trying to set up a new spotify premium account. have tried to pay with paypal as this is my preferred payment method but it just keeps looping back to the subscribe to paypal page. ive tried it twice now and havent had any luck! i just want to lis...

Casual Listener

im trying to set up a new spotify premium account. have tried to pay with paypal as this is my preferred payment method but it just keeps looping back to the subscribe to paypal page. ive tried it tw...

Luke

Community Legend

785 Views

3 replies

0 likes

  • 785 Views
  • 3 replies
  • 0 likes

Solved!! Code nicht lesbar

Ich habe mir heute ein Spotify premium Gutschein fuer 10€ gekauft. Doch leider hat sich beim freirubbeln der Code geloest sodass ich ihn jetzt nicht mehr lesen kann. Irgendjemand ne Idee was ich jetzt machen soll? Gruss Prisca

Casual Listener

Ich habe mir heute ein Spotify premium Gutschein fuer 10€ gekauft. Doch leider hat sich beim freirubbeln der Code geloest sodass ich ihn jetzt nicht mehr lesen kann.  Irgendjemand ne Idee was i...

Gruberprisca

Casual Listener

44840 Views

6 replies

6 likes

  • 44840 Views
  • 6 replies
  • 6 likes

Spotify Premium 99p deal

If I buy the 99p Spotify premium for 3 months deal, will I be able to cancel right after the payment (so I don't need to remember to cancel when it's up), can I still use the remaining 3 months of premium?

Casual Listener

If I buy the 99p Spotify premium for 3 months deal, will I be able to cancel right after the payment (so I don't need to remember to cancel when it's up), can I still use the remaining 3 months of pr...

Bethany_Dawn

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Premium friends package

Hi , can friends share the premium package. ie $17.99     

Visitor

Hi , can friends share the premium package. ie $17.99          

Maxim

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Paying for Premium

hey i cant pay for premium. i called my bank, there is no problem with bank or card. bank said that "its a spotify's problem, call spotify". but there is no telephone number for "Turkish" spotify customer service. then i decided to ask you HELP pleas...

Visitor

hey i cant pay for premium. i called my bank, there is no problem with bank or card. bank said that "its a spotify's problem, call spotify". but there is no telephone number for "Turkish" spotify cus...

Luke

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium can't be purchased in this app

PlanFreeCountry DeviceiPhone SEOperating SystemiOS 10 My Question or IssueWhy does it say this? If I subscribe, will it work? Or will Premium be incompatible with the app?

Newbie

Plan Free Country   Device iPhone SE Operating System iOS 10   My Question or Issue Why does it say this?  If I subscribe, will it work? Or will Premium be incompatible with ...

Luke

Community Legend

10595 Views

4 replies

1 likes

  • 10595 Views
  • 4 replies
  • 1 likes

Gift card not working

I bought a gift card and I can't get it to work i have gone back to the store where I got it from and they said to contact you. I spent $30 and its not working whatsoever.

Newbie

I bought a gift card and I can't get it to work i have gone back to the store where I got it from and they said to contact you. I spent $30 and its not working whatsoever.    

Maxim

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

HELP!

If i cancel my premium Will it frist cancel when my premium runs out or instantly

Casual Listener

If i cancel my premium Will it frist cancel when my premium runs out or instantly  

Maxim

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Can more then one person listen at a time?

I have Free Spotify right now but was looking into getting Premium. If I have Premium can I listen to Spotify on my phone and computer at the same time? PlanFreeCountry USADevice(iPhone 6 & MAc ComputerOperating SystemiOS 10

Newbie

I have Free Spotify right now but was looking into getting Premium. If I have Premium can I listen to Spotify on my phone and computer at the same time?   Plan Free Country  USA Devic...

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

3 month deal for 99 cents not working

Hi, I signed up for Premium during the "first 3 months for 99 cents" promotion. The first month I was charged correctly, but month two I was charged the full premium price. I should have two more months at a discounted rate. Who can help? Thanks!!

Newbie

Hi,   I signed up for Premium during the "first 3 months for 99 cents" promotion.  The first month I was charged correctly, but month two I was charged the full premium price.  I sho...

Jollof

Composer

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Premium nao está funcionando

Boa tarde!Eu fiz um premium, paguei o boleto no valor de 49,00 para usar durante 3 meses, mas nao chegou nenhum comprovante e minha conta deixou de ser premium, podem me ajudar?Tenho uma foto com o numero do boleto que paguei, indicando que eu ja pag...

Casual Listener

Boa tarde! Eu fiz um premium, paguei o boleto no valor de 49,00 para usar durante 3 meses, mas nao chegou nenhum comprovante e minha conta deixou de ser premium, podem me ajudar? Tenho uma foto com...

Bittencourt

Spotify Star

460 Views

3 replies

0 likes

  • 460 Views
  • 3 replies
  • 0 likes

Kicked out from family

PlanPremium family 

Newbie

Plan Premium family  

Bittencourt

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Premium??

PlanPremiumCountry DenmarkDeviceiPhone 8 My Question or Issue My question is:I just bought premium for 3 months for 0.99$.If i cancel it now, do i still have premium for three months? Or does it cancel right away? Thanks

Newbie

Plan Premium Country  Denmark Device iPhone 8     My Question or Issue  My question is: I just bought premium for 3 months for 0.99$. If i cancel it now, do i still hav...

8zr7bt_d-oym8

Casual Listener

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

Superuser Contribution charging my card

we cancelled two months ago and no longer have an active account. It will not let me use my email address to log in since I cancelled my account BUT they are still charging me. How can i contact them without an active account?

Newbie

we cancelled two months ago and no longer have an active account.  It will not let me use my email address to log in since I cancelled my account BUT they are still charging me.  How can i ...

SergioDavid

Roadie

667 Views

2 replies

0 likes

Desktop
  • 667 Views
  • 2 replies
  • 0 likes

Superuser Contribution SPOTIFY ANUNA

BAKIT BAWAL GLOBE PAYMENT KAPAG SPOTIFY FAMILY PREMIUM STUDYANTE LANG KAMING ANIM HANOOWALA BANG SPOTIFY GROUP PREMIUM?

Newbie

BAKIT BAWAL GLOBE PAYMENT KAPAG SPOTIFY FAMILY PREMIUM   STUDYANTE LANG KAMING ANIM HANOO WALA BANG SPOTIFY GROUP PREMIUM?

SergioDavid

Roadie

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Have paid for spotify for months and now decide the way I pay is not accepted so was told I have a ban from getting family plan

Newbie

Have paid for spotify for months and now decide the way I pay is not accepted so was told I have a ban from getting family plan

SergioDavid

Roadie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free 30 day trial

Hi I have just signed up for the 30 day free trail but it only says I get it for seven days. Just wondering what’s happening ?

Newbie

Hi I have just signed up for the 30 day free trail but it only says I get it for seven days. Just wondering what’s happening ?

SergioDavid

Roadie

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account Won't Connect With Hulu

The other day, I noticed that my hulu account (which is connected to my Spotify student account) was not working. I knew that I would have to re-verify my student account for Spotify, so I did that. Now, when I pressed the button to connect my Spotif...

Newbie

The other day, I noticed that my hulu account (which is connected to my Spotify student account) was not working. I knew that I would have to re-verify my student account for Spotify, so I did that. ...

SergioDavid

Roadie

1099 Views

1 replies

1 likes

  • 1099 Views
  • 1 replies
  • 1 likes

Superuser Contribution spotify premium

desde el anio pasado tengo spotify family, pero hace una semana me robaron mi tarjeta y la bloquie, entonces cuando spotify intento cobrarme este mes no pudo asi que me dieron un aviso para que actualice mis datos de pago. cuando actualice proceso el...

Newbie

desde el anio pasado tengo spotify family, pero hace una semana me robaron mi tarjeta y la bloquie, entonces cuando spotify intento cobrarme este mes no  pudo asi que me dieron un aviso para que...

SergioDavid

Roadie

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for students

I signed up for Spotify premium for students and a charged was made to my debit card but my account doesn’t show the payment or give me the option to be premium. Can I get my money back or at least get what I’m paying for ?

Newbie

I signed up for Spotify premium for students and a charged was made to my debit card but my account doesn’t show the payment or give me the option to be premium. Can I get my money back or at least g...

SergioDavid

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes