Premium missing

[user-removed]

Spotify Username

<snip - Moderator Edit>

Plan

Free/Premium

Country

Device

(iPhone 6, PC)

Operating System

(iOS 11, Windows 10)

My Question or Issue

hi, i got an offer on twitter for discounted price for 3 month premium. i create account by email. and after confirm payment i got email to verify, and ok, payment was suceess.i got random number and word as username

trying to login on windows spotify app, and it said im not a premium user. i try to double check but still not a premium. can u help me with this??

[user-removed]

here some other screenshoot 

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Estoy igual amigo ¿alguna solución?

[user-removed]

just fixed it, i contact Spotify support by email, and then they respond it, i gave them some screenshoot of my account status and in application. few hours later, it fixed. u should try to contact them directly. it seems they dont check this portal frequently