Spotify not working

[charlixlr1]

Spotify Username

*Removed the username*

Plan

Premium

Country

 AR

Device

Samsung Note 5

Operating System

Android

My Question or Issue

I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account.

how can I solve this?

thanks!

[Aimee_T]

Hey @charlixlr1, welcome to the Spotify Community!

It looks like you might have a second account. We'd recommend checking this guide to check if you have another account https://support.spotify.com/article/do-i-have-an-additional-account/.

Take care 🙂

[charlixlr1]

is the first account that I believe in spotify,I searched for the account you name but I do not have another

[Melody]

Hey @charlixlr1.

 
Sorry to hear!
Are you still seeing Free?

If so, we'd recommend following the steps here to see if these help instead:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Keep us posted 🙂

We're here to help if you still need us.

/M