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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5299 Views
  • 23 replies
  • 2 likes
  • 5299 Views
  • 23 replies
  • 2 likes

Subscription

If i previously had single premium and am now using my family premium will i still get charged for my previous subscription??

  • Casual Listener
  • If i previously had single premium and am now using my family premium will i still get charged for my previous subscription??
  • Keanu_C
  • Community Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Problemas em baixar musicas

Não consigo baixar músicas, ja fiz o cadastro ja descontou varias vezes do meu cartao de crédito e nao da certo, fiz a conta no spoify, mais consigo baixar e nem escutar offline

  • Newbie
  • Não consigo baixar músicas, ja fiz o cadastro ja descontou varias vezes do meu cartao de crédito e nao da certo, fiz a conta no spoify, mais consigo baixar e nem escutar offline 
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Cancel premium

Hello, I had the trial for 3 months and had not realised I have been upgraded to premium. I would like to cancel my premium subscription and wanted to know if I the money will still be taken out of my account? Many thanksusername: iqra_ipr

  • Newbie
  • Hello,   I had the trial for 3 months and had not realised I have been upgraded to premium. I would like to cancel my premium subscription and wanted to know if I the money will still be taken...
  • Keanu_C
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Need to change the country in my account

Hi, I'm from Costa Rica and i'm trying to have a premium account, but I can't 'cause im living in Ecuador and in my profile appears that I'm in Ecuador but my card it's from CR, how can i change that if the page is not giving me that option?

  • Newbie
  • Hi, I'm from Costa Rica and i'm trying to have a premium account, but I can't 'cause im living in Ecuador and in my profile appears that I'm in Ecuador but my card it's from CR, how can i change that...
  • viktorroden
  • Music Fan
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

account overcharged

Im still a student but I was charged the full premium amount when I renewed my student subscription

  • Newbie
  • Im still a student but I was charged the full premium amount when I renewed my student subscription 
  • viktorroden
  • Music Fan
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

No premium but money is still being taken out

I don't have Spotify premium but money has been taken out of my account for the last few months and is wasting my money on something that I rarely if ever use.

  • Newbie
  • I don't have Spotify premium but money has been taken out of my account for the last few months and is wasting my money on something that I rarely if ever use. 
  • Luke
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Can’t purchase spotify premium

When i signed into my spotify on my phone and tried to upgrade to premium, there was a message at the top of the screen that says “spotify premium can’t be purchased with this app.” I uninstalled and reinstalled but with no luck. Help??(my phone is m...

  • Newbie
  • When i signed into my spotify on my phone and tried to upgrade to premium, there was a message at the top of the screen that says “spotify premium can’t be purchased with this app.” I uninstalled and...
  • Luke
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Access account

my account continues to say it is free and not premium. I am being charged but I am having no luck actually changing my account from free to premium.

  • Newbie
  • my account continues to say it is free and not premium. I am being charged but I am having no luck actually changing my account from free to premium. 
  • Luke
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Not completed Subscription, but charged anyway...

Hello,I was doubting about subscribing Premium Student account, and after filling the bank account I decided to not to complete the subscription, not completing the SheerId form. I went back and forgot about it. I see this morning that I was charged ...

  • Newbie
  • Hello, I was doubting about subscribing Premium Student account, and after filling the bank account I decided to not to complete the subscription, not completing the SheerId form. I went back and ...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Double chargement

Spotify charged me for both a student subscription and a regular premium even though i wasn't able to verify the student subscription and therefore wanted to cancel the purchase, but they charged me for both subscriptions (on 1 account??) what do I d...

  • Newbie
  • Spotify charged me for both a student subscription and a regular premium even though i wasn't able to verify the student subscription and therefore wanted to cancel the purchase, but they charged me ...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Spotify support mail

Hello, what is the contact email to request a change in the account?

  • Casual Listener
  • Hello, what is the contact email to request a change in the account?
  • Maxim
  • Spotify Star
  • 524 Views
  • 7 replies
  • 0 likes
  • 524 Views
  • 7 replies
  • 0 likes

Regarding a payment for renewal

Hi! I have been charged for the premium account after cancelling the subscription. Even the money subscribed is for a premium count rather than a student price. I was wondering about the process to get a refund of the money deducted.

  • Casual Listener
  • Hi! I have been charged for the premium account after cancelling the subscription. Even the money subscribed is for a premium count rather than a student price. I was wondering about the process to g...
  • Maxim
  • Spotify Star
  • 266 Views
  • 5 replies
  • 0 likes
  • 266 Views
  • 5 replies
  • 0 likes

Fail to subscribe premium

Hello,I try to subscribe premium (offer 60 days free trial) but it always fail with msg "payment failed, pay again or try another option".I tried with Visa, MasterCard, PayPal and nothing works; while everything is good for me. I have the money and m...

  • Casual Listener
  • Hello, I try to subscribe premium (offer 60 days free trial) but it always fail with msg "payment failed, pay again or try another option". I tried with Visa, MasterCard, PayPal and nothing works; ...
  • Luke
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

No CC payment option premium account?

I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?

  • Newbie
  • I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?
  • user-removed
  • Not applicable
  • 1011 Views
  • 7 replies
  • 1 likes
  • Credit Card
    Payment
    paypal
  • 1011 Views
  • 7 replies
  • 1 likes

Solved!! Spotify Student & Hulu in Germany

Hello! I would like to ask if it is possible to get the new Spotify&Hulu for Spotify Student users in Germany or if it is restricted to US only. Thanks in advance!

  • Casual Listener
  • Hello!   I would like to ask if it is possible to get the new Spotify&Hulu for Spotify Student users in Germany or if it is restricted to US only.   Thanks in advance!
  • euno1a
  • Newbie
  • 3432 Views
  • 4 replies
  • 0 likes
  • 3432 Views
  • 4 replies
  • 0 likes

Solved!! Charged twice and no premium

Hi guys, hope you can help me!I was charged twice and I have no premium account, so I am freaking out! Can anyone help me out?

  • Newbie
  • Hi guys, hope you can help me! I was charged twice and I have no premium account, so I am freaking out! Can anyone help me out?
  • Luke
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Spotify cut money from me unaware

Friends how can I get a refund. Can you help me.

  • Casual Listener
  • Friends how can I get a refund. Can you help me.
  • Maxim
  • Spotify Star
  • 272 Views
  • 5 replies
  • 0 likes
  • 272 Views
  • 5 replies
  • 0 likes

3 months premium offer failed

Hello, im from indonesiaIve paid spotify premium for 3 months offering for IDR 150k, but in the setting page of my spotify, its only erittent that my days left for offline mode only 29days left.. ive paid for 3 months, can u fix this?

  • Newbie
  • Hello, im from indonesia Ive paid spotify premium for 3 months offering for IDR 150k, but in the setting page of my spotify, its only erittent that my days left for offline mode only 29days left.. i...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Student subscription

I applied for the student subscription and I didn’t get accepted but I was still charged. How do I get either my subscription or my money back?

  • Newbie
  • I applied for the student subscription and I didn’t get accepted but I was still charged. How do I get either my subscription or my money back?
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes