Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75542 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140490 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
81022 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270930 Views
159 replies
13 likes
PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I get the bundle even though I️ am not a student?
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I get the bundle even though I️ am not a student?
Composer
407 Views
1 replies
0 likes
Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it?
Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it?
Composer
309 Views
1 replies
0 likes
Hi, I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information.It's a family account and my dad manages it, he is currently very busy and I don't want to bother ...
Hi, I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information. It's a family account and my dad man...
Composer
630 Views
3 replies
0 likes
Hi Spotify! I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followed the protocol mentioned online), the subscription update still isn'...
Hi Spotify! I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followe...
Composer
721 Views
4 replies
0 likes
im already paying the premium price but my account still free version, how can ı solve this problem? when ı check my bank account, there is succesful for the paying..
im already paying the premium price but my account still free version, how can ı solve this problem? when ı check my bank account, there is succesful for the paying..
Newbie
547 Views
4 replies
0 likes
I am trying to unsubscribe, but am having difficulties finding that option in the settings.Thank you
I am trying to unsubscribe, but am having difficulties finding that option in the settings. Thank you
Spotify Star
271 Views
1 replies
0 likes
PlanPremiumCountry FinlandOperating Systemwindows 10 My Question or Issue So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 months and when i click the ad price changes to 9.99£. When i go to look up premium ...
Plan Premium Country Finland Operating System windows 10 My Question or Issue So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 mo...
Community Legend
357 Views
1 replies
0 likes
My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help?
My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help?
Spotify
1424 Views
6 replies
0 likes
PlanoGrátis / PremiumPaís Sistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde ontem, mas ainda não migrou para o Premium. Como faço?
Plano Grátis / Premium País Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde onte...
Spotify Star
355 Views
1 replies
0 likes
For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd
For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd 😞
Casual Listener
442 Views
2 replies
0 likes
Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrare nel piano family. È possibile risolvere questa si...
Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrar...
Not applicable
866 Views
3 replies
1 likes
Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem. thank you in advance! picture:Payment failed. Try again or choose a ...
Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem. th...
Casual Listener
6267 Views
6 replies
0 likes
I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free. On 28/05/2018, I added new card and Spotify charged me ...
I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free....
Composer
787 Views
3 replies
0 likes
PlanPremiumCountry PhilippinesDevice(iPhone x, Macbook 12 2016)Operating System(iOS 10, Mac OS X El Captain) My Question or Issue The app was updated this evening. I was listening to my spotify playlist and suddenly I heard ads. It says on the thing ...
Plan Premium Country Philippines Device (iPhone x, Macbook 12 2016) Operating System (iOS 10, Mac OS X El Captain) My Question or Issue The app was updated this evening. ...
Spotify Star
1072 Views
2 replies
0 likes
No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada.Alguien sabe que pasa?
No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada. Alguien sabe que pasa?
Roadie
433 Views
1 replies
0 likes
Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentlichen Rechnungen nie rechtzeitig.Gibt es keine Möglichkeit m...
Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentl...
Roadie
410 Views
1 replies
0 likes
PlanPremiumCountryNL DeviceiPhone x Operating SystemiOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal and made the last payment the 26th of may, yet I now received the message that my account has been ...
Plan Premium Country NL Device iPhone x Operating System iOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal ...
Roadie
326 Views
1 replies
0 likes
Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anything, I checked every device in the house or was boug...
Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anythi...
Roadie
330 Views
1 replies
0 likes
My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i dont have premium even though i am paying
My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i don...
Spotify Star
348 Views
2 replies
0 likes
PlanFreeCountry MexicoDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su plan Spotify Premium como 10 veces, las mismas en las que he rellenado el formato y no puedo u...
Plan Free Country Mexico Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su pla...
Moderator
383 Views
1 replies
0 likes
