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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1459 Views
  • 19 replies
  • 1 likes
  • 1459 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47399 Views
  • 20 replies
  • 3 likes
  • 47399 Views
  • 20 replies
  • 3 likes

Superuser Contribution Spotify Premium?

Hi, So I've just switched from an iPhone to Samsung. I'm being told my payment has failed and it's prompting me to upgrade to the Family package. It's just me using the account and the iPhone was reset. Any suggestions would be great.

  • Newbie
  • Hi,   So I've just switched from an iPhone to Samsung. I'm being told my payment has failed and it's prompting me to upgrade to the Family package. It's just me using the account and the iPhon...
  • Alfredo
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Payment Failed

I keep trying to get Spotify Premium. I am using a Vanilla Visa like I have been for months, and these past couple months, it keeps saying payment failed. I have gotten different cards, tried different tabs (ie. incognito), different browsers, differ...

  • Newbie
  • I keep trying to get Spotify Premium. I am using a Vanilla Visa like I have been for months, and these past couple months, it keeps saying payment failed. I have gotten different cards, tried di...
  • Alfredo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change the Country and login from smartphone

Hi everyone, I've been using Spotify Premium with a colombian card so far. I moved from Colombia and I need now to change the location in order to keep using spotify premium with a new payment option. I have to encode a italian card but the current a...

  • Newbie
  • Hi everyone,   I've been using Spotify Premium with a colombian card so far. I moved from Colombia and I need now to change the location in order to keep using spotify premium with a new payme...
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help!

I was resubing to spotify premium but I didn't realize that I was on the wrong form.Spotify charged my debt card, but I was on the college form and tried to go back to the normal form but it was already charged. I didn't receive a receipt from Spotif...

  • Newbie
  • I was resubing to spotify premium but I didn't realize that I was on the wrong form. Spotify charged my debt card, but I was on the college form and tried to go back to the normal form but it was al...
  • Alfredo
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

changing credit cards

I am trying to update my payment information before my subscription gets cancelled but every time I hit “update payment details” the page doesn’t do anything. please help

  • Newbie
  • I am trying to update my payment information before my subscription gets cancelled but every time I hit “update payment details” the page doesn’t do anything. please help
  • Daughertyeve
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Subscribing at the end of the month

So basically I plan on subscribing to premium on the 30th of March. This is 2 days before the end of the month. Does that mean that I will be charged $10 for those 2 days? Because I only need premium for March 31-April, and will cancel it afterwards....

  • Newbie
  • So basically I plan on subscribing to premium on the 30th of March. This is 2 days before the end of the month. Does that mean that I will be charged $10 for those 2 days? Because I only need premium...
  • carlonssho
  • Music Fan
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

My sub lasts only for 13 days

I paid for subscription for the first time on 2nd March, but now I can see my subscription expires on 15th March. Also there is no confirmation in "Confirmation" tab under my account settings, although I lost my money (20PLN, ~4.8 Euro), I can provid...

  • Casual Listener
  • I paid for subscription for the first time on 2nd March, but now I can see my subscription expires on 15th March. Also there is no confirmation in "Confirmation" tab under my account settings, althou...
  • Dimin1shed
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

3 Student Premium Charges in One Day

I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be automatically reversed?

  • Newbie
  • I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be a...
  • Luke
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Changement carte paiement

Bonjour,Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paiement n'est pas passe et qu'il faut mettre a jour le m...

  • Newbie
  • Bonjour, Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paie...
  • 245 Views
  • 0 replies
  • 1 likes
  • 245 Views
  • 0 replies
  • 1 likes

Carte cadeaux code non valide

bonjour, j'ai acheter un carte cadeau dans le magasin carrefour market.Quand je mais le code pour activer mon compte il me dis que le code est pas valide. Je fais quoi ?

  • Newbie
  • bonjour,   j'ai acheter un carte cadeau dans le magasin carrefour market. Quand je mais le code pour activer mon compte il me dis que le code est pas valide.   Je fais quoi ? 
  • 382
  • Newbie
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution After setting up tryout or premium with payment I get back on the same page I started

Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get Premium and Try out. It's a loop. Even when I have a look o...

  • Visitor
  • Dear Community,   I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get...
  • user-removed
  • Not applicable
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Payment method (Globe) disappeared - Philippines

Hi,please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if you don't bring back (including me) Thanks

  • Casual Listener
  • Hi, please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared   Country: Philippines   I think you will lose a lot of customers if yo...
  • Steve199027
  • Casual Listener
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Premium

Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me

  • Newbie
  • Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
  • Maxim
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Trying to update Debit Card info.

I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...

  • Newbie
  • I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's...
  • Maxim
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • details
    Payment
    Update
  • 518 Views
  • 1 replies
  • 0 likes

Cannot update payment details as screen just refreshes.

My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the screen, I cannot change subscription or cancel as it ...

  • Casual Listener
  • My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the sc...
  • Maxim
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

why there's no debit payment for the student premium??

is there any way you can change the payment method to the debit for the student premium pack?

  • Visitor
  • is there any way you can change the payment method to the debit for the student premium pack?
  • user-removed
  • Not applicable
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Charging me twice

Spotify has been charging me twice each month how do I fix it

  • Newbie
  • Spotify has been charging me twice each month how do I fix it
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution ERROR IN CHANGING COUNTRY

Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English credit card. As the online guide indicates, I change ...

  • Newbie
  • Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English cr...
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu works but Spotify doesn’t (student discount)

Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium service, however, for Hulu I don’t. It all works wel...

  • Newbie
  • Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium s...
  • Alfredo
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes