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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Already have hulu and spotify premium

Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?

  • Casual Listener
  • Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?
  • Bethany_Dawn
  • Community Legend
  • 665 Views
  • 3 replies
  • 0 likes
  • 665 Views
  • 3 replies
  • 0 likes

Solved!! Cannot pay by mobile?

Last year, I received a free year of Spotify premium, loved it but now its all done Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. I am one of those crazy person that refuse to use a credit card, h...

  • Newbie
  • Last year, I received a free year of Spotify premium, loved it but now its all done    Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. ...
  • Bethany_Dawn
  • Community Legend
  • 2254 Views
  • 1 replies
  • 0 likes
  • 2254 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada.

  • Newbie
  • He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada. 
  • Julian
  • Moderator
  • 1374 Views
  • 1 replies
  • 0 likes
  • 1374 Views
  • 1 replies
  • 0 likes

Ability to View All Playlist Followers

Hey everyone,I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i created in mexico?

  • Newbie
  • Hey everyone, I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i creat...
  • Bethany_Dawn
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

I want to pay with PayPal.

i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal Note that i want pay Family Plan(15usd)

  • Newbie
  • i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal   Note that i want pa...
  • user-removed
  • Not applicable
  • 959 Views
  • 2 replies
  • 1 likes
  • 959 Views
  • 2 replies
  • 1 likes

Premium suddenly stopped

Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.

  • Newbie
  • Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.
  • Luke
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • Other
  • 633 Views
  • 1 replies
  • 0 likes

I paid money gor premium but ıt doesn t start

I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.

  • Newbie
  • I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.
  • Robert_W
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Can't use my account and still have to pay

In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account. I received a email that I now can use the premium Spotify. It didn't work and still not but I do have to pay € 9,99?! Can somebody help me? R...

  • Newbie
  • In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account.  I received a email that I now can use the premium Spotify. It didn't work and still...
  • Luke
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falando da compra, fui ver e descontaram o valor de 8,50...

  • Newbie
  • Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falan...
  • Julian
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

18app

Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?

  • Newbie
  • Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?
  • imattolo
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

Double payment

They received two times the same period, what can I do ? Help !! 

  • Newbie
  • They received two times the same period, what can I do ? Help !! 
  • Nico
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Pagamento periodo prova

Buongiorno,ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso per questo addebito incoerente? GrazieRoberto

  • Newbie
  • Buongiorno, ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso p...
  • imattolo
  • Community Legend
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Can't Cancel Subscription - Scammed?

Hi, Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business). I can't find a way to cancel this charge, and despite disputing it several times, it always comes back. Please help me cancel this immediate...

  • Newbie
  • Hi,   Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business).    I can't find a way to cancel this charge, and despite disputing i...
  • imattolo
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

I just want to cancel premium

When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged in on my phone but the username it gave me, I can ...

  • Newbie
  • When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged...
  • imattolo
  • Community Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

I paid for premium and it's not working

I logged out of my account, changed my password and logged back in and now it's not showing that I have premium even though I do and pay for it monthly. What do I do?

  • Newbie
  • I logged out of my account, changed my password and logged back in and now it's not showing that I have premium even though I do and pay for it monthly. What do I do? 
  • imattolo
  • Community Legend
  • 1420 Views
  • 1 replies
  • 0 likes
  • 1420 Views
  • 1 replies
  • 0 likes

Student premium

I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it but it won’t let me because it says my discount is...

  • Visitor
  • I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it...
  • imattolo
  • Community Legend
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Solved!! No puedo iniciar sesion en premium

Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo resolver esto

  • Newbie
  • Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo...
  • AnnaNaxs
  • Newbie
  • 4732 Views
  • 14 replies
  • 0 likes
  • 4732 Views
  • 14 replies
  • 0 likes

Free 60 days??

The website offers 30 days free not 60. Where is it??

  • Newbie
  • The website offers 30 days free not 60. Where is it??
  • LoganHelps
  • Composer
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by mobile option not available

Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method. I tried the pay by mobile but it says that I am not eligible for this option. Help please. I need to pay monthly subs...

  • Newbie
  • Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method.  I tried the pay by mobile but it says that I am not el...
  • rellm1124
  • Newbie
  • 2719 Views
  • 4 replies
  • 0 likes
  • 2719 Views
  • 4 replies
  • 0 likes

Payed for Premium, but no premium account- Checked bank and no other profiles.

How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify.Checked my account, and the bills dated 10th of February and 10th of March has gone through and worked fine,...

  • Newbie
  • How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify. Checked my account, and the bills dated 10th of Februar...
  • TheBrickSlayer
  • Roadie
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes