Overcharged for student subscription for past year and a half.

[8pu-_pr3w2yvy]

Spotify Username

Max Renouf

Plan

Premium

Country

 UK 

My Question or Issue

 I have had student subscription for almost three years now and whilst the first year was fine and only paid the 4.99, I realised last week that I've been paying 9.99 for almost the past two years. This has ammounted to a lot of money and as a student it is unsustainable in the long run. Please if you could would you reimburse me for all the overpayments I have made? Thank you very much.

Max Renouf

[Maxim]

Hey @8pu-_pr3w2yvy,

Thanks for coming to the Spotify Community.

The student discount expires after a year. When that happens, your subscription will automatically go back to the standard monthly rate.

If you think this may be what's happened and you’re still eligible for the student discount, all you need to do is sign up to it again here.

If this doesn't sound right, however, let me know and I'll see what else I can suggest 🙂

[8pu-_pr3w2yvy]

That doesn't sound right. I shouldn't have been charged full price ever as I have been a student all that time and always eligable for the student subscription.

Max

[Maxim]

What i'm saying is correct 🙂 The 12 months thing is stated here as well: https://support.spotify.com/account_payment_help/student_discount/student-discount/.

[8pu-_pr3w2yvy]

So how do I reclaim the money lost for the past months of overpayment?

[Maxim]

You can learn about Spotify's Refund policy here: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/.

🙂

[8pu-_pr3w2yvy]

If I resign up for unidays discount do I need to cancel my exsisting account so im not charged for two premium subscriptions or will it automatically just reduce my monthly payment?

[Maxim]

It'll automatically switch everything over.

[8pu-_pr3w2yvy]

Thank you for your help. 🙂