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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69040 Views

18 replies

94 likes

  • 69040 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133586 Views

69 replies

10 likes

Premium for Family
  • 133586 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70495 Views

89 replies

4 likes

  • 70495 Views
  • 89 replies
  • 4 likes

Paid for premium but not working

PlanFree/PremiumCountry GBDevice(iPhone 7Operating System iOS 10 My Question or Issue Paid for premium but account still says free subscription and app tells me to upgrade. Have tried closing and logging out several times.

Visitor

  Plan Free/Premium Country  GB Device (iPhone 7 Operating System iOS 10   My Question or Issue  Paid for premium but account still says free subscription and app tells ...

Luke

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

I need to update my payment for premium

PlanFree/PremiumCountry Device Operating System  My Question or Issue 

Casual Listener

Plan Free/Premium Country   Device   Operating System     My Question or Issue  

Luke

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Premium purchase wont go through

PlanFree/PremiumCountry DeviceLgg4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device Lgg4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

LlukKas

Composer

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

One of the family member studying in Australia

Hey! My family wants to sign up for the premium for family in Malaysia but i am currently studying in Australia. Would I be able to use the premium package in Australia? My current country for spotify is Australia, should I change it to Malaysia? Eve...

Casual Listener

Hey! My family wants to sign up for the premium for family in Malaysia but i am currently studying in Australia. Would I be able to use the premium package in Australia? My current country for spotif...

Maxim

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

3 month premium trial not working

I'm trying to buy the 3 month premium trial for 0.99 and I'm buying it with a paypal and it all works up until after i log into my paypal? I keep pressing Continue and then Agree and Pay with my paypal but it takes me right back to the page where I p...

Newbie

I'm trying to buy the 3 month premium trial for 0.99 and I'm buying it with a paypal and it all works up until after i log into my paypal? I keep pressing Continue and then Agree and Pay with my payp...

Maxim

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Can't purchase premium

I can not purchase premium.I tried with two different credit cards but i got error.

Visitor

I can not purchase premium.I tried with two different credit cards but i got error.

Bittencourt

Spotify Star

607 Views

5 replies

0 likes

  • 607 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro doble

Desde hace 3 meses spotify me ha cobrado doble se supone que es 100 pesos al mes pero me cobra 200 pesos desde hace 3 meses

Casual Listener

Desde hace 3 meses spotify me ha cobrado doble se supone que es 100 pesos al mes pero me cobra 200 pesos desde hace 3 meses

h5pczrs-5d_f8

Newbie

3241 Views

12 replies

1 likes

  • 3241 Views
  • 12 replies
  • 1 likes

I made a mistake

PlanFree/PremiumCountry DevicePC, iphone 6Operating SystemWindows 10, iOS11 My Question or Issue I made a mistake today, I grabbed and got spotify premium but on the wrong account as I made that with facebook which I WOULD want to connect to but not ...

Newbie

Plan Free/Premium Country   Device PC, iphone 6 Operating System Windows 10, iOS11   My Question or Issue  I made a mistake today, I grabbed and got spotify premium but on th...

Hubo

Community Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't upgrade to premium!

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of my purchase and the money is out of my account. An...

Casual Listener

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of...

x2s54_7g-ue6n

Casual Listener

1144 Views

13 replies

0 likes

  • 1144 Views
  • 13 replies
  • 0 likes

Solved!! Premium Subscription Deal

PlanPremiumCountry United StatesDeviceN/AOperating SystemWindows 10 My Question or Issue I had just recently purchased premium to get 3 months for 9.99, but just after I was told about a deal to get 3 months for 0.99. Is it possible to refund my tran...

Casual Listener

Plan Premium Country  United States Device N/A Operating System Windows 10   My Question or Issue  I had just recently purchased premium to get 3 months for 9.99, but just af...

Maxim

Spotify Star

661 Views

5 replies

0 likes

  • 661 Views
  • 5 replies
  • 0 likes

Change payment date

Spotify Username1242163768PlanPremiumCountry USDeviceS8+, PCOperating SystemAndroid Oreo, Windows 10 My Question or Issue I've been looking for an option to change my billing date. It doesn't appear listed in account management.

Visitor

  Spotify Username 1242163768 Plan Premium Country  US Device S8+, PC Operating System Android Oreo, Windows 10   My Question or Issue  I've been looking for an ...

Maxim

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Canceling Spotify with Rogers (Canada)

I signed up for the 6 month Free promotion of Spotify through Rogers (Canada) but would like to switch my monthly billing back to Spotify but it's imposible to do. If you try contacting Rogers they tell you to contact Spotify and when you log into Sp...

Casual Listener

I signed up for the 6 month Free promotion of Spotify through Rogers (Canada) but would like to switch my monthly billing back to Spotify but it's imposible to do.   If you try contacting...

pixelflex

Casual Listener

1323 Views

6 replies

0 likes

  • 1323 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium werkt niet!

Hallo allemaal, Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen.Ook staat er in mijn account dat ik nu weer een premium abbonement heb. ...

Newbie

Hallo allemaal,   Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen. Ook staa...

Alfredo

Roadie

4807 Views

1 replies

0 likes

  • 4807 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment details change option missing, Error in http call to switch to free

According to spotify help pagessupport.spotify.com/mt/account_payment_help/payment_help/change-payment-details/and as well as several other threads,I should be able to change payment details from the Subscription page, however in my caseHowever in my...

Newbie

According to spotify help pages support.spotify.com/mt/account_payment_help/payment_help/change-payment-details/ and as well as several other threads, I should be able to change payment details fr...

TrulyGordin

Gig Goer

385 Views

2 replies

0 likes

  • 385 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paguei o Premium e foi cobrado além dos 16,90

Contratei o Premium pelo terceiro mês, após o mês grátis e me foi cobrado no cartão R$26,90, quando deveria ser apenas 16,90. Por que isso? Como faço para resolver isso?

Newbie

Contratei o Premium pelo terceiro mês, após o mês grátis e me foi cobrado no cartão R$26,90, quando deveria ser apenas 16,90. Por que isso? Como faço para resolver isso?

Alfredo

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Cannot find a subscribe button on my ad

I was listening on spotify and met with an ad which showed me that i can purchase 3 months of subscription.It was in this link. https://www.spotify.com/ph/comeback/mobile/?utm_source=Spotify_premiumupsell&utm_medium=dynamic_upsell&utm_campaign=2018q2...

Regular

I was listening on spotify and met with an ad which showed me that i can purchase 3 months of subscription. It was in this link.    https://www.spotify.com/ph/comeback/mobile/?utm_source...

12136429760

Regular

597 Views

5 replies

0 likes

  • 597 Views
  • 5 replies
  • 0 likes

No puedo pagar mi suscripción me da error

Estuve intentando pagar el mes premium pero no me deja, antes si ,alguien tiene una solución:?

Visitor

 Estuve intentando pagar el mes premium pero no me deja, antes si ,alguien tiene una solución:?  

to4wrfsk0-_h

Newbie

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Spotify ending with partner plan

PlanFree/Premium through Roger mobileCanada My Question or Issue2-yr free plan with partner (Rogers) ends today. I know I have to cancel with them and subscribe directly with Spotify for family plan $14.99/mos. Will I be able to keep same account nam...

Newbie

  Plan Free/Premium through Roger mobile Canada    My Question or Issue 2-yr free plan with partner (Rogers) ends today.  I know I have to cancel with them and subscribe dir...

Maxim

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Spotify premium Vodafone

Plan/PremiumCountry IrelandDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently got a Vodafone red connect contract and signed up to Spotify premium however my account only says it’s the free Spotify. ...

Newbie

Plan /Premium Country  Ireland Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently got a Vodafone red connect c...

Maxim

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

Payment failed for 10, I realised I was being over charged as should be on student account. Signed up for student again and was charged 5. 3 days layers was charged 10

Casual Listener

Payment failed for 10, I realised I was being over charged as should be on student account. Signed up for student again and was charged 5. 3 days layers was charged 10    

Jack

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes