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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129494 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58730 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234814 Views
144 replies
13 likes
Hello!I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been charged three times for one month. It says that my subsc...
Hello! I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been cha...
Casual Listener
1120 Views
2 replies
0 likes
I recently upgraded to premium(March 24th), everything has been going fine. Today i go to listen to and it says that i need to upgrade to premium. I just paid to upgrade.
I recently upgraded to premium(March 24th), everything has been going fine. Today i go to listen to and it says that i need to upgrade to premium. I just paid to upgrade.
Spotify Star
439 Views
1 replies
0 likes
I was on a family plan and I was asked to confirm my postal code a week ago. Now this week I was removed from the family plan because "you couldn't verify my account." I don't understand this, I am located at the same address as my family account mem...
I was on a family plan and I was asked to confirm my postal code a week ago. Now this week I was removed from the family plan because "you couldn't verify my account." I don't understand this, I am l...
Newbie
290 Views
1 replies
0 likes
I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on PlayStation nor on a smart phone. I don’t have access...
I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on Pl...
Not applicable
1257 Views
1 replies
0 likes
Hola,Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis datos de pago porque no se había realizado mi pago, pe...
Hola, Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis d...
Roadie
387 Views
1 replies
0 likes
Boa tarde, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple com IOS 11.3 Alguém sabe como resolvo?
Boa tarde, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple ...
Spotify Star
21763 Views
5 replies
8 likes
Ik heb een cadeaubon aangekocht en op het ticket staat dat ie ook geactiveerd is. Toch lukt het niet om het te verzilveren wat ik ook doe..Ja ik typ de juiste code over dus daar kan het ook niet aan liggen..
Ik heb een cadeaubon aangekocht en op het ticket staat dat ie ook geactiveerd is. Toch lukt het niet om het te verzilveren wat ik ook doe.. Ja ik typ de juiste code over 🙂 dus daar kan het ook niet...
Community Legend
2928 Views
1 replies
1 likes
So more and more often now I have been seeing ads for "new releases" that cover the whole app. I have been a premium subscriber for many years now. Why am I seeing these ads? See the screenshot for reference.
So more and more often now I have been seeing ads for "new releases" that cover the whole app. I have been a premium subscriber for many years now. Why am I seeing these ads? See the screenshot for r...
Regular
690 Views
2 replies
1 likes
I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7.
I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7.
Roadie
459 Views
1 replies
0 likes
Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is working for me I'm almost ready to go back to apple m...
Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is wo...
Roadie
327 Views
1 replies
0 likes
Assinei o Spotify Premium com boleto bancário à 8 dias (5 dias úteis). No meu perfil pelo site aparece o Premium, porém em todos os dispositivos está como free. Eu só possuo uma conta, e também ja entrei e sai diversas vezes.
Assinei o Spotify Premium com boleto bancário à 8 dias (5 dias úteis). No meu perfil pelo site aparece o Premium, porém em todos os dispositivos está como free. Eu só possuo uma conta, e também ja en...
Newbie
974 Views
1 replies
0 likes
I bought a gift premium card (the 1 year One) last week, and I asked to have It delivered today (on 5th of april) , but the person Who was supposed to have It hadn't recived anything yet.How Can I check everyting is ok?
I bought a gift premium card (the 1 year One) last week, and I asked to have It delivered today (on 5th of april) , but the person Who was supposed to have It hadn't recived anything yet. How Can I ...
Spotify Star
392 Views
3 replies
0 likes
i pay for premium for many years but my account says i have only spotify normal?
i pay for premium for many years but my account says i have only spotify normal?
Spotify Star
236 Views
1 replies
0 likes
I tried paying with my visa in order to get the subscription (30 days free trial), but it showed me there was an error.i tried two diffrenet credit cards so the card is obviously not the problem.HELP
I tried paying with my visa in order to get the subscription (30 days free trial), but it showed me there was an error. i tried two diffrenet credit cards so the card is obviously not the pro...
Spotify Star
246 Views
1 replies
0 likes
Hi Guys,I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices and it still lets me use it, in India. My question is w...
Hi Guys, I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices ...
Gig Goer
433 Views
2 replies
0 likes
Hi there I have been a Spotify premium user from the start. I have an S8 and the app has been crashing all month. I have not been able to use it. I emailed support with no reply so I have downgraded to free. all I want is my month I lost back for fre...
Hi there I have been a Spotify premium user from the start. I have an S8 and the app has been crashing all month. I have not been able to use it. I emailed support with no reply so I have downgraded ...
Spotify Star
321 Views
1 replies
0 likes
Last month I subscribed to Spotify's annual subscription which was 120USD. Today, it said that I have a free account which I just do not understand. I'm attaching the screenshot of the receipt. Please tell me what's wrong. My money has been taken.
Last month I subscribed to Spotify's annual subscription which was 120USD. Today, it said that I have a free account which I just do not understand. I'm attaching the screenshot of the receipt. ...
Community Legend
301 Views
1 replies
0 likes
Hi.I bought a 30€ Spotify giftcard from Lottomatica, in Italy.I reedeemed It but today I received a message: Your Premium is Paused What can I do??I have receipts and screenshots. Thank you.
Hi. I bought a 30€ Spotify giftcard from Lottomatica, in Italy. I reedeemed It but today I received a message: Your Premium is Paused What can I do?? I have receipts and screenshots. &nb...
Casual Listener
774 Views
2 replies
0 likes
Recentemente adquiri Spotfy Premmy. O aplicativo no celular consta como Premium e funciona com todas as características de um Premium (até o momento), porém no aplicativo do meu computador consta como Free. Quando é que vai mudar pra Premium?
Recentemente adquiri Spotfy Premmy. O aplicativo no celular consta como Premium e funciona com todas as características de um Premium (até o momento), porém no aplicativo do meu computador consta com...
Casual Listener
265 Views
1 replies
0 likes
Hi, i switched recently from free account to premium and I don't have a daily mix any more. (I used to have it in the free basic account) I also don't see the heart sign ❤ when I want to click it if I like a song. Or the dislike button. Could you ple...
Hi, i switched recently from free account to premium and I don't have a daily mix any more. (I used to have it in the free basic account) I also don't see the heart sign ❤ when I want to click...
Roadie
1242 Views
4 replies
0 likes
