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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13804 Views
  • 27 replies
  • 2 likes
  • 13804 Views
  • 27 replies
  • 2 likes

Subscribing problem

Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the other card.so now I'm trying to use my VISA Prepaid Car...

  • Newbie
  • Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the othe...
  • kaitlynk
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

canceled my premium

I'm just wondering will I be charged if I cenceled before the next payment.

  • Newbie
  • I'm just wondering will I be charged if I cenceled before the next payment. 
  • kaitlynk
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution suscripción

Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, que procede? es urgente

  • Visitor
  • Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, ...
  • Alfredo
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

30 day trial ending soon and no benefits

Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated

  • Newbie
  • Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated 
  • kaitlynk
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already subscribe but still a free account

Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and login, but still free account. Can you help me?

  • Newbie
  • Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and log...
  • Alfredo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se descontó el pago pero no puedo usar Spotify Premium

Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo.Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningún momento. Que hago?

  • Newbie
  • Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo. Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningú...
  • Alfredo
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with the Premium for Students (4.99 for Spotify+Hulu for 12 months) Plan

Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12.99 + tax."Can anyone explain to me why does it say that...

  • Newbie
  • Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12...
  • Alfredo
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar premium

Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación

  • Newbie
  • Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación 
  • Alfredo
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble premium estudiante

Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero

  • Newbie
  • Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero
  • Alfredo
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't verify I'm a student

Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but it would not take the file format. Any suggestions...

  • Newbie
  • Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but...
  • Alfredo
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay Spotify premium student

hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or have a premium one month help me please

  • Newbie
  • hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or ...
  • Alfredo
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify w/ Hulu Billing

Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only subscribed to Spotify but I can go to Hulu for $12....

  • Newbie
  • Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only ...
  • Alfredo
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 Day Trial

I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?

  • Newbie
  • I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?
  • Alfredo
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price

  • Newbie
  • I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price 
  • Alfredo
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failure

I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure. I tried with two credit cards. Is anyone else having issues?

  • Newbie
  • I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure.  I tried with two credit cards. Is anyone else having issues? 
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 1 likes
  • 194 Views
  • 1 replies
  • 1 likes

Superuser Contribution Triple Charged!

Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 20, I got charged again as reflected on my carrier's...

  • Newbie
  • Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 2...
  • Alfredo
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium?

Bought student premium on 17th of April. No confirmation email, no nothing. What gives?

  • Newbie
  • Bought student premium on 17th of April. No confirmation email, no nothing. What gives?
  • Alfredo
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled my subscription but my money was still taken off me.

I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone please help!

  • Casual Listener
  • I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone ...
  • Samdx
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Subscription Confusion

I had reviewed some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spotify webpage recently shows that I was charged $12.99 for no rea...

  • Casual Listener
  • I had reviewed  some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spoti...
  • HarryTran
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes