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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132063 Views

69 replies

10 likes

Premium for Family
  • 132063 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66460 Views

89 replies

4 likes

  • 66460 Views
  • 89 replies
  • 4 likes

Paguei boleto,mas não liberaram o premium

Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando.Evilenne Wilet - *snip*

Newbie

Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando. Evilenne Wilet - *snip*

Bittencourt

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution mobile pay

Hello world !, I need help because I want to pay Spotify with my mobile (Swisscom for my country). on the "payment method" page the payment option via telephone operator is missing (see attached picture) do you know why ? in advance thank you for you...

Newbie

Hello world !,   I need help because I want to pay Spotify with my mobile (Swisscom for my country).   on the "payment method" page the payment option via telephone operator is miss...

-7xr_s4xir1sq

Newbie

725 Views

2 replies

0 likes

  • 725 Views
  • 2 replies
  • 0 likes

Playstation Premium Discount

So Playstation recently announced a promo that if you're a PS+ subscriber and sign up for Spotify Premium through the app in PSN that you'll receive 10% off your monthly charge - however I'm already subscribed to both and have my accounts linked. Is ...

Newbie

So Playstation recently announced a promo that if you're a PS+ subscriber and sign up for Spotify Premium through the app in PSN that you'll receive 10% off your monthly charge - however I'm already ...

Brandongerdz

Newbie

16373 Views

17 replies

13 likes

  • 16373 Views
  • 17 replies
  • 13 likes

My premium does not work

Hi I got my spotify premium last night 3 months for 1. Ive had spotify before and it has worked with my phone etc. Ive looked through all your forums and tried everything suggested however my premium is still not activated on my phone. I'm logged in ...

Newbie

Hi I got my spotify premium last night 3 months for 1. Ive had spotify before and it has worked with my phone etc. Ive looked through all your forums and tried everything suggested however my premium...

x2s54_7g-ue6n

Casual Listener

332 Views

1 replies

1 likes

  • 332 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family Account

Ok, so my premium acc, has been deactivated.We originally made it in Chile, but since i came to study at Toronto, after 3 months... you just deactivated it... Completely unfair because Im coming back to chile in a year. And i Cant afford it because i...

Casual Listener

Ok, so my premium acc, has been deactivated. We originally made it in Chile, but since i came to study at Toronto, after 3 months... you just deactivated it... Completely unfair because Im comi...

y-alq6_dc4bqe

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

How to get Premium

Hey does anyone know how to get Spotify premium with an iTunes gift card? I really want to get the $0.99 deal but it won’t let me get it.

Newbie

Hey does anyone know how to get Spotify premium with an iTunes gift card? I really want to get the $0.99 deal but it won’t let me get it.

149 Views

0 replies

0 likes

  • 149 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't Cancel Spotify Premium

For whatever reason when I try to cancel my Spotify Premium, I get redirected back to the account page and get a red error saying "Oops, something went wrong." I've tried on multiple browsers and cleared caches on both phone and desktop but it still ...

Newbie

For whatever reason when I try to cancel my Spotify Premium, I get redirected back to the account page and get a red error saying "Oops, something went wrong." I've tried on multiple browsers and cle...

6_qedum-qhb15

Newbie

572 Views

2 replies

0 likes

  • 572 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not working

Spotify Username *Removed the username* Plan Premium Country AR Device Samsung Note 5 Operating System Android My Question or Issue I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account. ...

Casual Listener

Spotify Username *Removed the username* Plan Premium Country  AR Device Samsung Note 5 Operating System Android   My Question or Issue   I just paid for Spoti...

Melody

Spotify

602 Views

3 replies

0 likes

s
  • 602 Views
  • 3 replies
  • 0 likes

Premium missing

Spotify Username Plan Free/Premium Country Device (iPhone 6, PC) Operating System (iOS 11, Windows 10) My Question or Issue hi, i got an offer on twitter for discounted price for 3 month premium. i create account by email. and after confirm payment ...

Visitor

Spotify Username <snip - Moderator Edit> Plan Free/Premium Country   Device (iPhone 6, PC) Operating System (iOS 11, Windows 10)   My Question or Issue hi, i g...

user-removed

Not applicable

642 Views

3 replies

0 likes

  • 642 Views
  • 3 replies
  • 0 likes

Superuser Contribution My family invite goes under a different name

Hello, I've recently upgraded to Family and sent an invite.My invitation goes under someone else's name.No idea whats happening. And also doesnt accept the address.Can you please help?xx

Visitor

Hello,   I've recently upgraded to Family and sent an invite. My invitation goes under someone else's name. No idea whats happening. And also doesnt accept the address. Can you please help?...

gwv83jj6-_dsh

Newbie

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium famille a l'annee 119$ ? Pouquoi compte dit 9.99$

Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le forfait famille.

Newbie

Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le for...

SergioDavid

Roadie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution imposibilidad de realizar pagos

buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago con una tarjeta alternativa, que incluso esta a nomb...

Newbie

buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago c...

SergioDavid

Roadie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visa Prepaid cards

You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will buy 2 months subscription

Newbie

You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will...

SergioDavid

Roadie

601 Views

1 replies

0 likes

prepaid card
Visa Prepaid
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account issues

Hi, i enabled my premium account a couple days back but i got a message that i need to pay for my premium account again. i am a student in US who is traveling international at the moment and had enable free 1 month premium. what should i do?

Newbie

Hi,  i enabled my premium account a couple days back but i got a message that i need to pay for my premium account again.   i am a student in US who is traveling international at the mom...

SergioDavid

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verifique mi dirección del plan familiar

Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al plan familiar de mi esposo ayuda .

Newbie

Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al ...

SergioDavid

Roadie

834 Views

1 replies

0 likes

Direccion
Familiar
plan
verificar
  • 834 Views
  • 1 replies
  • 0 likes

Overcharged for student subscription for past year and a half.

Spotify UsernameMax RenoufPlanPremiumCountry UK My Question or Issue I have had student subscription for almost three years now and whilst the first year was fine and only paid the 4.99, I realised last week that I've been paying 9.99 for almost the ...

Regular

  Spotify Username Max Renouf Plan Premium Country  UK  My Question or Issue  I have had student subscription for almost three years now and whilst the first year was fine...

8pu-_pr3w2yvy

Regular

837 Views

8 replies

0 likes

  • 837 Views
  • 8 replies
  • 0 likes

Superuser Contribution el soporte no me contesta

Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscripción me dice que ya me había inscrito antes y es ...

Visitor

Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscr...

SergioDavid

Roadie

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium con Paypal

Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizione dell'offerta. Ho già disabilitato i pagamenti au...

Newbie

Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizio...

SergioDavid

Roadie

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

premium is not activated

Spotify Usernamepamdhckc86uo367vqmmu6b08aPlanFree/PremiumCountry My Question or Issue I have used the promotion that provides 0.99TL for the first 3 months and upgraded to the premium account. Accourding to my bank account, spotify charged me. Howeve...

Newbie

Spotify Username pamdhckc86uo367vqmmu6b08a Plan Free/Premium Country       My Question or Issue   I have used the promotion that provides 0.99TL for the first 3 mont...

user-removed

Not applicable

326 Views

2 replies

3 likes

  • 326 Views
  • 2 replies
  • 3 likes

Family member can't join Familyplan

I've tried inviting my brother several times and followed the tips on spotifys homepage but nothing works... We live together and he got spotify premium. I've invited my cousin who also lives with me and we had no problems.

Casual Listener

I've tried inviting my brother several times and followed the tips on spotifys homepage but nothing works... We live together and he got spotify premium. I've invited my cousin who also lives with me...

Maxim

Spotify Star

471 Views

3 replies

0 likes

  • 471 Views
  • 3 replies
  • 0 likes