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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67780 Views

18 replies

94 likes

  • 67780 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132859 Views

69 replies

10 likes

Premium for Family
  • 132859 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68757 Views

89 replies

4 likes

  • 68757 Views
  • 89 replies
  • 4 likes

No puedo pagar mi suscripción me da error

Estuve intentando pagar el mes premium pero no me deja, antes si ,alguien tiene una solución:?

Visitor

 Estuve intentando pagar el mes premium pero no me deja, antes si ,alguien tiene una solución:?  

to4wrfsk0-_h

Newbie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Spotify ending with partner plan

PlanFree/Premium through Roger mobileCanada My Question or Issue2-yr free plan with partner (Rogers) ends today. I know I have to cancel with them and subscribe directly with Spotify for family plan $14.99/mos. Will I be able to keep same account nam...

Newbie

  Plan Free/Premium through Roger mobile Canada    My Question or Issue 2-yr free plan with partner (Rogers) ends today.  I know I have to cancel with them and subscribe dir...

Maxim

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Spotify premium Vodafone

Plan/PremiumCountry IrelandDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently got a Vodafone red connect contract and signed up to Spotify premium however my account only says it’s the free Spotify. ...

Newbie

Plan /Premium Country  Ireland Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently got a Vodafone red connect c...

Maxim

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

Payment failed for 10, I realised I was being over charged as should be on student account. Signed up for student again and was charged 5. 3 days layers was charged 10

Casual Listener

Payment failed for 10, I realised I was being over charged as should be on student account. Signed up for student again and was charged 5. 3 days layers was charged 10    

Jack

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Family expires every month!

My spotify for Family subscription expires every month. I have provided bank details and expect automatic charge every month. Instead, without further notice, my account is always reset to a Free account. I have checked with my bank, there are suffic...

Newbie

My spotify for Family subscription expires every month. I have provided bank details and expect automatic charge every month. Instead, without further notice, my account is always reset to a Free acc...

Jack

Roadie

354 Views

1 replies

1 likes

  • 354 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ich habe seit Jahren Premium und seit Anfang 2018 wirft er mich jeden Monat raus und bucht nicht ab

Was soll ich tun? Jeden Monat neu Premium zu beantragen ist nervig und bei 5 Geräten auch aufwendig!!

Casual Listener

Was soll ich tun?  Jeden Monat neu Premium zu beantragen ist nervig und bei 5 Geräten auch aufwendig!!

SergioDavid

Roadie

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

end Premium from partner Spotify

Spotify UsernamemartinjanepePlanPremiumCountry NLDeviceiPhone, iPad, MacBookOperating SystemiOS, High Sierra My Question or IssueI asked KPN, a partner of Spotify, to stop my Premium I have via them so I can subscripe for Spotiy Family. They ended Pr...

Casual Listener

Spotify Username martinjanepe Plan Premium Country  NL Device iPhone, iPad, MacBook Operating System iOS, High Sierra   My Question or Issue I asked KPN, a partner of Spotify, t...

f-xji_dcpdtu

Casual Listener

510 Views

2 replies

2 likes

  • 510 Views
  • 2 replies
  • 2 likes

Paguei boleto,mas não liberaram o premium

Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando.Evilenne Wilet - *snip*

Newbie

Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando. Evilenne Wilet - *snip*

Bittencourt

Spotify Star

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution mobile pay

Hello world !, I need help because I want to pay Spotify with my mobile (Swisscom for my country). on the "payment method" page the payment option via telephone operator is missing (see attached picture) do you know why ? in advance thank you for you...

Newbie

Hello world !,   I need help because I want to pay Spotify with my mobile (Swisscom for my country).   on the "payment method" page the payment option via telephone operator is miss...

-7xr_s4xir1sq

Newbie

747 Views

2 replies

0 likes

  • 747 Views
  • 2 replies
  • 0 likes

Playstation Premium Discount

So Playstation recently announced a promo that if you're a PS+ subscriber and sign up for Spotify Premium through the app in PSN that you'll receive 10% off your monthly charge - however I'm already subscribed to both and have my accounts linked. Is ...

Newbie

So Playstation recently announced a promo that if you're a PS+ subscriber and sign up for Spotify Premium through the app in PSN that you'll receive 10% off your monthly charge - however I'm already ...

Brandongerdz

Newbie

16513 Views

17 replies

13 likes

  • 16513 Views
  • 17 replies
  • 13 likes

My premium does not work

Hi I got my spotify premium last night 3 months for 1. Ive had spotify before and it has worked with my phone etc. Ive looked through all your forums and tried everything suggested however my premium is still not activated on my phone. I'm logged in ...

Newbie

Hi I got my spotify premium last night 3 months for 1. Ive had spotify before and it has worked with my phone etc. Ive looked through all your forums and tried everything suggested however my premium...

x2s54_7g-ue6n

Casual Listener

347 Views

1 replies

1 likes

  • 347 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family Account

Ok, so my premium acc, has been deactivated.We originally made it in Chile, but since i came to study at Toronto, after 3 months... you just deactivated it... Completely unfair because Im coming back to chile in a year. And i Cant afford it because i...

Casual Listener

Ok, so my premium acc, has been deactivated. We originally made it in Chile, but since i came to study at Toronto, after 3 months... you just deactivated it... Completely unfair because Im comi...

y-alq6_dc4bqe

Casual Listener

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

How to get Premium

Hey does anyone know how to get Spotify premium with an iTunes gift card? I really want to get the $0.99 deal but it won’t let me get it.

Newbie

Hey does anyone know how to get Spotify premium with an iTunes gift card? I really want to get the $0.99 deal but it won’t let me get it.

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't Cancel Spotify Premium

For whatever reason when I try to cancel my Spotify Premium, I get redirected back to the account page and get a red error saying "Oops, something went wrong." I've tried on multiple browsers and cleared caches on both phone and desktop but it still ...

Newbie

For whatever reason when I try to cancel my Spotify Premium, I get redirected back to the account page and get a red error saying "Oops, something went wrong." I've tried on multiple browsers and cle...

6_qedum-qhb15

Newbie

586 Views

2 replies

0 likes

  • 586 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not working

Spotify Username *Removed the username* Plan Premium Country AR Device Samsung Note 5 Operating System Android My Question or Issue I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account. ...

Casual Listener

Spotify Username *Removed the username* Plan Premium Country  AR Device Samsung Note 5 Operating System Android   My Question or Issue   I just paid for Spoti...

Melody

Spotify

611 Views

3 replies

0 likes

s
  • 611 Views
  • 3 replies
  • 0 likes

Premium missing

Spotify Username Plan Free/Premium Country Device (iPhone 6, PC) Operating System (iOS 11, Windows 10) My Question or Issue hi, i got an offer on twitter for discounted price for 3 month premium. i create account by email. and after confirm payment ...

Visitor

Spotify Username <snip - Moderator Edit> Plan Free/Premium Country   Device (iPhone 6, PC) Operating System (iOS 11, Windows 10)   My Question or Issue hi, i g...

user-removed

Not applicable

649 Views

3 replies

0 likes

  • 649 Views
  • 3 replies
  • 0 likes

Superuser Contribution My family invite goes under a different name

Hello, I've recently upgraded to Family and sent an invite.My invitation goes under someone else's name.No idea whats happening. And also doesnt accept the address.Can you please help?xx

Visitor

Hello,   I've recently upgraded to Family and sent an invite. My invitation goes under someone else's name. No idea whats happening. And also doesnt accept the address. Can you please help?...

gwv83jj6-_dsh

Newbie

288 Views

2 replies

0 likes

  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium famille a l'annee 119$ ? Pouquoi compte dit 9.99$

Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le forfait famille.

Newbie

Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le for...

SergioDavid

Roadie

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution imposibilidad de realizar pagos

buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago con una tarjeta alternativa, que incluso esta a nomb...

Newbie

buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago c...

SergioDavid

Roadie

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visa Prepaid cards

You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will buy 2 months subscription

Newbie

You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will...

SergioDavid

Roadie

607 Views

1 replies

0 likes

prepaid card
Visa Prepaid
  • 607 Views
  • 1 replies
  • 0 likes