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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149498 Views

69 replies

10 likes

Premium for Family
  • 149498 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95160 Views

89 replies

4 likes

  • 95160 Views
  • 89 replies
  • 4 likes

Solved!! Payment method not working

PlanFreeCountry MalaysiaDeviceOnePlus 2Operating System Android My Question or Issue Tried to make a purchase for 3 months premium subscription for RM 2 but it says that my card can't be accepted . Tried with other cards both debit and credit but sti...

Newbie

  Plan Free Country  Malaysia Device OnePlus 2 Operating System  Android   My Question or Issue  Tried to make a purchase for 3 months premium subscription for RM ...

Luke

Community Legend

517 Views

1 replies

1 likes

  • 517 Views
  • 1 replies
  • 1 likes

cannot get access to premium although I paid

Hi all, I can't get access through my premium account although the payment has been made through iTunes. In my account details I still have access to the free service only. Please give me a hand. Thanks. Alessandro

Newbie

Hi all,   I can't get access through my premium account although the payment has been made through iTunes. In my account details I still have access to the free service only.   Please g...

Maxim

Spotify Star

533 Views

3 replies

0 likes

  • 533 Views
  • 3 replies
  • 0 likes

Hulu + Spotify account unlinking

Tried out hulu through spotify and decided I wanted to do ad-free viewing. Couldn't upgrade it through Hulu so I had to cancel hulu on my Spotify account. After that, My hulu account still said I had to manage my billing/upgrading through Spotify. Ta...

Casual Listener

Tried out hulu through spotify and decided I wanted to do ad-free viewing. Couldn't upgrade it through Hulu so I had to cancel hulu on my Spotify account. After that, My hulu account still said I had...

Keanu_C

Community Legend

6316 Views

3 replies

14 likes

  • 6316 Views
  • 3 replies
  • 14 likes

am i getting charged when i already cancelled

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bethany_Dawn

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

I paid twice but my account is still free!

Hi, I paid for premium account but it is still free. And I pay it twice still not happened.

Visitor

Hi, I paid for premium account but it is still free. And I pay it twice still not happened. 

Bittencourt

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Conta premium

Boa noite!Fiz o pagamento de umaconta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.

Newbie

Boa noite! Fiz o pagamento de uma conta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.

Bittencourt

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Premium charged but Spotify doesn't recognize it!

PlanFree/PremiumCountryCanada DevicePC, BlackBerry KeyOneOperating SystemLinux, Android My Question or IssueHi, I have pay for the Premium service but my transaction has fail 3 times by the web site, I've received a notification from my bank that the...

Casual Listener

Plan Free/Premium Country Canada  Device PC, BlackBerry KeyOne Operating System Linux, Android   My Question or Issue Hi,   I have pay for the Premium service but my transa...

-uszk3_92z84

Casual Listener

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premiun

PlanFamilyCountry MexicoDeviceCellphone and PC'sOperating SystemAndroid/windows My Question or Issue I have this problem. I have a family plan that it's paid every 13rd montly; but since yesterday i cant log in to any account, and if it happens, does...

Newbie

Plan Family Country  Mexico Device Cellphone and PC's Operating System Android/windows   My Question or Issue  I have this problem. I have a family plan that it's paid every ...

Alfredo

Roadie

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution I did not receive promotion and I was charged on the credit card

I did not receive promotion and I was charged on the credit cardPlanPremiumCountryBrazil Device(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10)My Question or Issue I received promotion email spotify 1.99 for 3 months, only a test was alre...

Visitor

I did not receive promotion and I was charged on the credit card Plan Premium Country Brazil  Device (Samsung Galaxy 9) Operating System (Android Oreo, Windows 10) My Question or I...

Alfredo

Roadie

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for subscription

PlanCurrently Free/was premiumCountry Bulgaria My Question or Issue Recently I received the notification that spotify can't process my PayPal payment. I wanted to switch my paypal account, however, I maybe read the wrong article, so first of all I ca...

Newbie

Plan Currently Free/was premium Country Bulgaria    My Question or Issue  Recently I received the notification that spotify can't process my PayPal payment. I wanted to swi...

Alfredo

Roadie

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Gift card renewalf NO RENEWAL

Payed 10 bucks for a Spotify gift card to renew my service. Just dropped to free, and keeps bugging me about getting the family plan. Snoused around and figured it's prolly cuz I have a Spotify app on my computer too, so I wont be burning up my phone...

Casual Listener

Payed 10 bucks for a Spotify gift card to renew my service.  Just dropped to free, and keeps bugging me about getting the family plan.  Snoused around and figured it's prolly cuz I have a S...

9j-cpxnd0_dxi

Casual Listener

725 Views

2 replies

0 likes

  • 725 Views
  • 2 replies
  • 0 likes

not eligible

i want to avail the spotify premium offer for 3 months that only cost 9 pesos but it says I am not eligible for that type of offer

Newbie

i want to avail the spotify premium offer for 3 months that only cost 9 pesos but it says I am not eligible for that type of offer   

Maxim

Spotify Star

713 Views

1 replies

0 likes

  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

I accidentally chose the wrong plan. And i payd for Premium and Stydent. How can i cancel Student and return money? Thank you!

Newbie

I accidentally chose the wrong plan. And i payd for Premium and Stydent. How can i cancel Student and return money?     Thank you! 

Melody

Spotify

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Using Spotify on Sonos & Phone at same time

PlanPremiumCountry EnglandDeviceSony Xperia z5 & SonosOperating System(iOS 10 My Question or IssueI have the Premium subscription and use my spotify on my Sonos at home. If my partner works from home and uses the spotify on the Sonos and I am listeni...

Newbie

Plan Premium Country  England Device Sony Xperia z5 & Sonos Operating System (iOS 10   My Question or Issue I have the Premium subscription and use my spotify on my Sonos at h...

Maxim

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased a year subscription but won't log in??

I paid for a 1 year subscription to spotify on March 12th when it asked me to update my subscription, and then when i tried to log in, it kept popping up with a box asking me to update my payment method for the subscription, even though i already hav...

Newbie

I paid for a 1 year subscription to spotify on March 12th when it asked me to update my subscription, and then when i tried to log in, it kept popping up with a box asking me to update my payment met...

SergioDavid

Roadie

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for second phone line

I recently saw that the Spotify premium subscription I had on my second phone line went back to “free” because the contract had ended for that phone. I went to go and add Spotify premium to the phone but it says it doesn’t recognize the number becaus...

Visitor

I recently saw that the Spotify premium subscription I had on my second phone line went back to “free” because the contract had ended for that phone. I went to go and add Spotify premium to the phone...

SergioDavid

Roadie

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transferência

Como faço para usar a conta Premium que tenho no ps4 em outras plataformas?

Newbie

Como faço para usar a conta Premium que tenho no ps4 em outras plataformas?

SergioDavid

Roadie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled subscription that was going to renew on 5/30, but account shows receipt for 5/30?

So I set up the Spotify premium account on 4/30. I went to cancel it a few minutes ago and received a confirmation email, but it says I will have Spotify premium until 6/30. I check my receipts and it shows one receipt on 4/30 and another for 5/30. M...

Newbie

So I set up the Spotify premium account on 4/30. I went to cancel it a few minutes ago and received a confirmation email, but it says I will have Spotify premium until 6/30. I check my receipts and i...

SergioDavid

Roadie

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY NO ME DEJA CONTINUAR MI SUBSCRIPCIÓN PREMIUM

PlanPremium My Question or IssueTuve problemas para completar mi pago el mes pasado y me dejaron la subscripción en pausa, cuando traté de actualizar la forma de pago ya no me deja pagar con la misma tarjeta, seguí la opción que dicen de hacerse free...

Newbie

  Plan Premium   My Question or Issue Tuve problemas para completar mi pago el mes pasado y me dejaron la subscripción en pausa, cuando traté de actualizar la forma de pago ya no me de...

SergioDavid

Roadie

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENT DECLINED AFTER GETTING KICKED OUT OF FAMILY ACCOUNT

PlanFree/PremiumCountry DeviceiPhone Operating SystemiOS 11 My Question or Issue I have being kicked out of my family account, and now I cannot pay premium beacuase all my cards are being declined.

Newbie

Plan Free/Premium Country   Device iPhone  Operating System iOS 11   My Question or Issue  I have being kicked out of my family account, and now I cannot pay premium bea...

SergioDavid

Roadie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes