Me ajudem

[Viiholiveira]

Precisando de ajuda, rs. Assinei a conta universitária e tudo mas, só que quando abro o spotify diz que minha conta é free e o valor já foi debitado do cartão, quero fazer o estorno !  O que faço? 

[SergioDavid]

Hey @Viiholiveira, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Portuguese, you can reach out to us via email.

Are you able to see the status of the charges? If the payments show as pending, it means they didn't go through. If that's the case, the funds should get back to you soon. For now, you can try signing up for the discount again using an incognito window to see if it helps.

We also suggest making sure your payment card meet these requirements. If you're unsure, you can reach out to your bank to double-check.

Let us know how it goes.