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pago

Hace unos meses inicie a usar premium con un descuento. hace una semana tengo un mensaje que tengo que realizar mi pago pero sale como cuenta familiar. cuando trate de estar en mi cuenta personal premium me hicieron un cobro con descuento y el mensaje sigue saliendo (debo ingresar mis datos de pago) y aparezco como cuenta free.

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Hey @lilapolio, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

 

In this case, we suggest you follow all of the steps listed in this article. If you still have trouble seeing your Premium features, the pending charge point most likely applies to you.

 

If that's the case, make sure your card meets the requirements listed here and try signing up again.

 

Let us know if that helps.

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