Payment problem

[cigdem117]

Hello 
I have two different Spotify accounts. I received a total of 5 payments from my card but my membership was not active in both accounts. Can you help? Please look at the website. But I could not find the solution

[osornios]

Hey @cigdem117

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.