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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6000 Views
  • 23 replies
  • 2 likes
  • 6000 Views
  • 23 replies
  • 2 likes

Mudar/concluir pagamento

Boa tarde, Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta para a tela pedindo novamente o cartão sem concluir o pagamento...

  • Newbie
  • Boa tarde,   Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta par...
  • Bittencourt
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Pago o plano premium e não está disponível o serviço

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app!Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

  • Newbie
  • Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app! Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

payment

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

  • Casual Listener
  • i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.
  • Maxim
  • Spotify Star
  • 149 Views
  • 3 replies
  • 0 likes
  • 149 Views
  • 3 replies
  • 0 likes

Annual payment with Premium subscription?

It's possible make a annual payment with Premium subscription?

  • Newbie
  • It's possible make a annual payment with Premium subscription?
  • QueenBhani
  • Newbie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Spotify Premium dosn't work

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist

  • Newbie
  • I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist 
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

student discount

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begins ??

  • Newbie
  • Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begin...
  • Jacob
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Not saving Payment info

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a student (because I no longer am) it does not save my new ...

  • Casual Listener
  • I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate.  When I cannot confirm that I am a ...
  • Paullapham
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription showing ads

Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, thanks, Luke

  • Newbie
  • Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, than...
  • ZullyB
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

premium subscription

how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded

  • Regular
  • how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone.  now i cant hear my music which i previously downloaded
  • Jacob
  • Community Legend
  • 553 Views
  • 8 replies
  • 0 likes
  • 553 Views
  • 8 replies
  • 0 likes

Premium not on app

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

  • Casual Listener
  • My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?
  • Nicole911
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Porque no obtuve spotify premium si ya pague en el oxxo 1mes

Boa tardeTentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assim não consegui enviar meu comprovante de estudante e ...

  • Newbie
  • Boa tarde Tentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assi...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

mudar forma de pagamento

Como faço para mudar a forma de pagamento para débito ou boleto?

  • Newbie
  • Como faço para mudar a forma de pagamento para débito ou boleto?
  • Bittencourt
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Não consigo assinar premium

Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei mais oq fazer, já tentei 3 cartões todos com limite ...

  • Newbie
  • Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei m...
  • Jacob
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Não consigo assinar premium

Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive uso ele com outras assinaturas online, já segui va...

  • Casual Listener
  • Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive...
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify System.

It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kind of service) and none of them are avaiable. It's a...

  • Casual Listener
  • It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kin...
  • jnorris170
  • Community Legend
  • 585 Views
  • 7 replies
  • 0 likes
  • 585 Views
  • 7 replies
  • 0 likes

None of my payment methods work

I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the accounts and made sure my paypal is set up. (bought ...

  • Casual Listener
  • I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the a...
  • Tom
  • Community Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Re: Context menu not working on Android

When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlists?

  • Newbie
  • When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlist...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Student Discount

I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuce to belive that i'm a student at Nevşehir Univerci...

  • Newbie
  • I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuc...
  • Jacob
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Playlist

Problem with playings, I keep playlists but frequently get erased the download. Need to download again

  • Newbie
  • Problem with playings, I keep playlists but frequently get erased the download. Need to download again
  • LordRollin
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Playlists and personal settings not available on Roku

One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am extremely disappointed and am reconsidering my opti...

  • Newbie
  • One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am ...
  • ant0n1
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes