Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 42820 Views
- 20 replies
- 1 likes
- 42820 Views
- 20 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5384 Views
- 23 replies
- 2 likes
- 5384 Views
- 23 replies
- 2 likes
Solved!! Spotify premium
Hi, wonder if anyone can answer my questions please? I have the free spotify and log in via my facebook . I'm thinking of upgrading to premium and want to know the following;1. Will I still be able to log in via facebook or will I need to create a Sp...
- Hi, wonder if anyone can answer my questions please? I have the free spotify and log in via my facebook . I'm thinking of upgrading to premium and want to know the following;1. Will I still be able t...
-
-
- Not applicable
- 407 Views
- 4 replies
- 0 likes
- 407 Views
- 4 replies
- 0 likes
Spotify for just one month
Hello everyone, I really want to purchase spotify premium for just one month.Ofcourse is a subscription easy to end whenever you want. ( At least that's what is says). But is it also possible to just pay for one month without having to subscripe and ...
- Hello everyone, I really want to purchase spotify premium for just one month. Ofcourse is a subscription easy to end whenever you want. ( At least that's what is says). But is it als...
-
-
- Roadie
- 3228 Views
- 1 replies
- 0 likes
- 3228 Views
- 1 replies
- 0 likes
İ cannot login please help
hi. ı have a problem please help me. my account had deleted by spotify. because i did not pay for 1 month. i can see my playlists and account , but i cannot login . what can i do for save my account please help
- hi. ı have a problem please help me. my account had deleted by spotify. because i did not pay for 1 month. i can see my playlists and account , but i cannot login . what can i do for save my account ...
-
-
- Roadie
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Downloading problems
I have an iphone 6 and when I go to download a playlist its says "Download Error". Downloading has stopped because theres no space left on this device.What do I do? Can somebody explain in an easy way how to fix it?
- I have an iphone 6 and when I go to download a playlist its says "Download Error". Downloading has stopped because theres no space left on this device. What do I do? Can somebody explain in an eas...
-
-
- Roadie
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
I'm done with Spotify limits!
I have been a customer for years. Me and my family use Spotify with me being the most "musical".First I have reached 3,333 downloaded songs limit. My bandwidth is expensive so I want to download as much as possible and have my "offline radio".I got a...
- I have been a customer for years. Me and my family use Spotify with me being the most "musical". First I have reached 3,333 downloaded songs limit. My bandwidth is expensive so I want to download ...
-
-
- Casual Listener
- 216 Views
- 2 replies
- 0 likes
- 216 Views
- 2 replies
- 0 likes
Charged Twice Same Month
I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which you did. I created a new one and linked it to my face...
- I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which yo...
-
-
- Roadie
- 213 Views
- 3 replies
- 0 likes
- 213 Views
- 3 replies
- 0 likes
I have been charged twice.
Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribtions. Can i be reimbursed for one please.
- Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribt...
-
-
- Roadie
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Erro ao contratar plano
Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook ou spotify. Como devo procebder?
- Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook...
-
- 182 Views
- 0 replies
- 0 likes
- 182 Views
- 0 replies
- 0 likes
Paid for premium but wont work
Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and emailed spotify but they haven't replied with a useful...
- Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and ema...
-
-
- Roadie
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Increase in the payment amount
I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for now it's in provision.
- I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for ...
-
-
- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
NÃO CONSEGUI TERMINAR O CADASTRO PARA A CONTA DE ESTUDANTE
Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?
- Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?
-
- 186 Views
- 0 replies
- 0 likes
- 186 Views
- 0 replies
- 0 likes
Cobro de servicio no habilitado
Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como premium pese a que inicie seción otras veces como l...
- Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como ...
-
- 164 Views
- 0 replies
- 0 likes
- 164 Views
- 0 replies
- 0 likes
Student Discount not working???
OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premium, to where I get charged $12 a month…? I just now...
- OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premi...
-
- 165 Views
- 0 replies
- 0 likes
- 165 Views
- 0 replies
- 0 likes
Superuser Contribution Re: Double Charged
I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet. Everytime you go to the spotify student section they make you enter your credit card details every single time, when it's already on for my current s...
- I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet. Everytime you go to the spotify student section they make you enter your credit card details...
-
-
- Casual Listener
- 405 Views
- 2 replies
- 0 likes
- 405 Views
- 2 replies
- 0 likes
Getting charged for Premium Family package and not having access for the last 2 months
Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never been disabled.Username: joelcor8805Thank you!!
- Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never ...
-
-
- Community Legend
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Premium Payment
everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method. " PS. I HAVE A SUFFICIENT ...
- everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that " Oops, seems the credit on your prepaid card is insufficient. Please try again or ...
-
- 235 Views
- 0 replies
- 1 likes
- 235 Views
- 0 replies
- 1 likes
Being charged twice a month and some songs can't even play
I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm gonna take this whole thing to court.
- I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm go...
-
- 167 Views
- 0 replies
- 0 likes
- 167 Views
- 0 replies
- 0 likes
Premium Free Trial incomplete
I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd. However, when I check my account subscription it says that it will renew automatically the 11th of May and that I will be ch...
- I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd. However, when I check my account subscription it says that it wi...
-
-
- Community Legend
- 329 Views
- 1 replies
- 0 likes
- 329 Views
- 1 replies
- 0 likes
Paid a family premium subscription for a year, only 9 months in and you are charging me monthly
Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?
- Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?
-
- 363 Views
- 0 replies
- 0 likes
- 363 Views
- 0 replies
- 0 likes
Double charged!!
I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.
- I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.
-
-
- Roadie
- 223 Views
- 2 replies
- 0 likes
- 223 Views
- 2 replies
- 0 likes