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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11041 Views
  • 24 replies
  • 2 likes
  • 11041 Views
  • 24 replies
  • 2 likes

Unsubscribing Family and switching to Premium

How is it done? There is no unsub option in the subscription tab (see screenshot below), only a notification on expired credit card. I am looking to switch my Family subscription to Premium before updating the card details. Cannot/shouldn't do that i...

Screen Shot 2017-06-03 at 15.09.42.png
  • Newbie
  • How is it done?   There is no unsub option in the subscription tab (see screenshot below), only a notification on expired credit card.   I am looking to switch my Family subscripti...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Listening to spotify when abroad

So i live in Macedonia and spotify isnt available here. So my question is if i pay for spotify premium in germany will i be able to normaly listen on spotify when i come back to Macedonia or will i need some kind of these VPN apps

  • Newbie
  • So i live in Macedonia and spotify isnt available here. So my question is if i pay for spotify premium in germany will i be able to normaly listen on spotify when i come back to Macedonia or will i n...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Dollar Charges

Hey I recently swapped over my payment method and now I have two $1 charges on my bank statement! What are these for?

  • Newbie
  • Hey I recently swapped over my payment method and now I have two $1 charges on my bank statement! What are these for?
  • Maxim
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! Am I able to buy an E-Card for myself?

This is probably a stupid question, but this would be the first time I would be paying for Spotify premium. I've used the trial and it was great, I'd just like to use the e-card to buy an Annual subscription, instead of having to pay monthly.

  • Casual Listener
  • This is probably a stupid question, but this would be the first time I would be paying for Spotify premium. I've used the trial and it was great, I'd just like to use the e-card to buy an Annual subs...
  • Maxim
  • Spotify Star
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Cannot upgrade to family premium

Getting the message oops something went wrong also in private tab... Help! K

  • Newbie
  •   Getting the message oops something went wrong also in private tab...   Help!   K
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Can I cancel a special campaign after 3 months and switch to Student Discount?

Hey,Im currently in Turkey but I study in US. I wanna use my premium in both countries however there's a special campaign in Turkey that is 0.99tl for 3 months and after that 13.99tl , way more cheaper than US. What I am asking is that can I cancel a...

  • Newbie
  • Hey, Im currently in Turkey but I study in US. I wanna use my premium in both countries however there's a special campaign in Turkey that is 0.99tl for 3 months and after that 13.99tl , way more che...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Can't connect to my premium account

Hi ! (Sorry for my English I'm French)I took the premium account 14 days ago, using my Facebook profile to get logged.This morning, I was disconnected for no reason and when I try to log in, I receive a message saying : "You can only use Spotify from...

  • Newbie
  • Hi ! (Sorry for my English I'm French) I took the premium account 14 days ago, using my Facebook profile to get logged. This morning, I was disconnected for no reason and when I try to log in, ...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

I have and pay for premium got a new phone and now it says spotify free

I've had spotify premium for close to six months( my credit card is charged 9.99CAD every month) . I got a new phone and now my account shows spotify free. I've logged out of everywhere logged in with facebook and via spotify but still no correction ...

  • Newbie
  • I've had spotify premium for close to six months( my credit card is charged 9.99CAD every month) . I got a new phone and now my account shows spotify free. I've logged out of everywhere logged in wit...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

PLEASE HELP I PAYED $15 FOR A DAY OF PREMIUM

Hi I payed 15 dollars and tried removing my visa and it cancelled my premium I payed $15 for one day of premium and I need help!!!

  • Visitor
  • Hi I payed 15 dollars and tried removing my visa and it cancelled my premium I payed $15 for one day of premium and I need help!!!
  • CryticalAce
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Out of Nowhere I'm No Longer Premium

I've been using Spotify premium with my mom's credit card for a little bit more than a year and just this afternoon I was listening to downloaded songs on my way home but like 30 minutes ago, I wasn't premium anymore, asked her if she knew something ...

  • Newbie
  • I've been using Spotify premium with my mom's credit card for a little bit more than a year and just this afternoon I was listening to downloaded songs on my way home but like 30 minutes ago, I wasn'...
  • raisali221
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Mistakenly deletes downloaded songs

A pop up message just appeared on my screen stating that I'm over my limit of 3 devices to download on and took the liberty of deleting my downloads without permission. I only have and use one device so if my account is active on 3 others then that n...

  • Newbie
  • A pop up message just appeared on my screen stating that I'm over my limit of 3 devices to download on and took the liberty of deleting my downloads without permission. I only have and use one device...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

I have premium but cannot use the features

I just subscribed to the premium service (it says i'm a Premium in my account).But most of the premium features are grayed out on my mobile application (Samsung S8). I cannot activate the offline download for example. I logged out and logged in again...

  • Newbie
  • I just subscribed to the premium service (it says i'm a Premium in my account). But most of the premium features are grayed out on my mobile application (Samsung S8). I cannot activate the offline d...
  • OptimuzKrice
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Cancelei a conta Premium, mas não tenho certeza se zerei os débitos.

Cancelei minha conta Premium, mas eu fui roubada no período de vigência e cancelei o cartão de crédito. Queira consultar se ainda tenho alguma cobrança pendente, mas não encontrei essa informação. Como posso saber?

  • Newbie
  • Cancelei minha conta Premium, mas eu fui roubada no período de vigência e cancelei o cartão de crédito. Queira consultar se ainda tenho alguma cobrança pendente, mas não encontrei essa informação. Co...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Suscripcion

Buen día me llego un correo con la promoción de 3 meses por 9 pesos realice el procedimiento de apertura de cuenta y no me aparece premium la cuenta.Me aparece modo free

  • Newbie
  • Buen día me llego un correo con la promoción de 3 meses por 9 pesos realice el procedimiento de apertura de cuenta y no me aparece premium la cuenta. Me aparece modo free
  • OptimuzKrice
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Charged three times. No Premium

So I tried to sign up for student premium account, but was not eligiable. I got charged $4.99 three times in one day and my account still isn't premium either. I emailed them and they just told me to post my problem here. How do I get in contact with...

  • Newbie
  • So I tried to sign up for student premium account, but was not eligiable. I got charged $4.99 three times in one day and my account still isn't premium either. I emailed them and they just ...
  • OptimuzKrice
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Pagamento com boleto

Oi boa noite paguei com boleto hoje mais cedo e ainda não está funcionando !

  • Visitor
  • Oi boa noite paguei com boleto hoje mais cedo e ainda não está funcionando !
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Premium discount for students

So I've been using the students discount for a while and couldn't manage to make the last payment. I went back to the free account in the last 24 hours. When I try to aply again for the discount, it said that I can't use again. I just want to change ...

  • Newbie
  • So I've been using the students discount for a while and couldn't manage to make the last payment. I went back to the free account in the last 24 hours. When I try to aply again for the discount...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Charged twice

I've been charged twice in one day but 2 different amounts!

  • Newbie
  • I've been charged twice in one day but 2 different amounts!
  • 00evelyncal00
  • Newbie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Can't Pay for Premium

I am an German exchange student in the USA. I created my Spotify account here in America. Now I want to pay for premium with my German credit card but I cant pay because my account is still an Amerikan account. When I try to switch my country in my a...

  • Newbie
  • I am an German exchange student in the USA. I created my Spotify account here in America. Now I want to pay for premium with my German credit card but I cant pay because my account is still an Amerik...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Charged 3 times in 2 days

I was charged twice for the student $4.99 account and once for the 3 months for $9.99... I wanted to initially sign up for the student account because I will be a student but realized I won't have proof until September. So I thought that didn't go th...

  • Newbie
  • I was charged twice for the student $4.99 account and once for the 3 months for $9.99... I wanted to initially sign up for the student account because I will be a student but realized I won't have pr...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes