Payment refused, Help me

[Malvo]

Hello,  

It's been 4 days now that I try to pay my subscription to Spotify Premium.

I have done all the solutions of "solving problems related to payments". I repeat myself again: I change my bank card and my old bank details are no longer valid. I have been trying since to pay with my new bank card. The problem does not come from my card or my bank, I am contacted to be sure.   I was certified by e-mail that the problem was solved and that I could pay my subscription. Nothing has changed, I still can not pay.   I now ask you to do what is necessary so that I can pay my subscription. I have been using Spotify for 10 years.  

Thank you in advance...

[Billy-J]

Hey @Malvo, apologies for the late reply, but maybe I can still help 🙂

Could you try processing payment on another browser or incognito mode? Make sure to clear it’s cache. 

If that doesn’t help, please send me a screenshot of the error message you are encountering. Please do hide any sensitive info when posting to the community.