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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149807 Views

69 replies

10 likes

Premium for Family
  • 149807 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95483 Views

89 replies

4 likes

  • 95483 Views
  • 89 replies
  • 4 likes

Premium problems

So I updated my profile and purchased premium and well for some odd reasons the app doesn't give me the features. I went to check my subscription and it states PREMIUM... but why can't I use shuffle and or other premium features??

Newbie

So I updated my profile and purchased premium and well for some odd reasons the app doesn't give me the features. I went to check my subscription and it states PREMIUM... but why can't I use shuffle ...

Billy-J

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

i have paid for the premium version but doesn't get premium one?

I have paid for premium version but i can only download. Can't choose next nor previous, played a music in my music but the next music is not in my music, still asking me to upgrade to premium version. I used spotify before and it doesn't happened to...

Newbie

I have paid for premium version but i can only download. Can't choose next nor previous, played a music in my music but the next music is not in my music, still asking me to upgrade to premium versio...

Billy-J

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Payment Issues

I put in my credit card number but it says payment failed. I have tried this over the past few days and it doesn't work. What do I do?

Newbie

I put in my credit card number but it says payment failed. I have tried this over the past few days and it doesn't work. What do I do?

Billy-J

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

I cant use all the Premium functions. Help?

Hi.I have checked my payment and even logged out and in again.Can somebody help me help me?/David

Regular

Hi. I have checked my payment and even logged out and in again. Can somebody help me help me? /David

Billy-J

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

changing phones

I have just signed up for a trial and have updated my phone. When logging into new phone with existing account information my trial does not work. I still have 2 months of trial to go. Any help would be appreciated.

Newbie

I have just signed up for a trial and have updated my phone. When logging into new phone with existing account information my trial does not work. I still have 2 months of trial to go. Any help would...

Billy-J

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Spotify charging me twice a month

PlanPremiumCountry IrelandDevicei Phone 7Operating SystemiOS 10 My Question or IssueHiI’ve just noticed that I’m am being charged twice a month for my Spotify premium accounts (2 separate €9.99 transactions a month) and have been for the last number ...

Casual Listener

Plan Premium Country  Ireland Device i Phone 7 Operating System iOS 10   My Question or Issue Hi I’ve just noticed that I’m am being charged twice a month for my Spotify premium ...

Billy-J

Spotify Star

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

redeeming 2 spotify gift cards

PlanFreeCountryUS Device(iPhone 6 Plus, Desktop PC)Operating System(iOS 11, Windows 10) My Question or IssueI have 2 US Spotify Gift Cards, $60 each. Can I redeem both cards and activate Premium Plan? Will redeeming both cards top up my account for a...

Newbie

Plan Free Country US  Device (iPhone 6 Plus, Desktop PC) Operating System (iOS 11, Windows 10)   My Question or Issue I have 2 US Spotify Gift Cards, $60 each.  Can I redeem ...

Billy-J

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

I can't see my premium account on my PC

I alredy have a premium account. I can use it on my phone but when I try to use it on my PC it's says you are using spotify free.. PremiumCountry turkeyDevice(lenovo)Operating System(Windows 10) My Question or Issue how can I fix it?

Newbie

I alredy have a premium account. I can use it on my phone but when I try to use it on my PC it's says you are using spotify free..  Premium Country  turkey Device (lenovo) Operating S...

Billy-J

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

already paid but my premium didnt work

i have been subscribed and used it without any problem. Then today(19 aug) it showed that my account was free account and needed to be upgrade for premium but it had already charged me on 15th aug. (after paying on 15th i still used it as premiere) i...

Newbie

  i have been subscribed and used it without any problem.   Then today(19 aug) it showed that my account was free account and needed to be upgrade for premium but it had already cha...

Billy-J

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Getting error "Oops! Something went wrong, please try again." trying to disable auto-renewal

PlanPremiumCountryUS DeviceDesktopOperating SystemWindows 10 My Question or IssueMy premium plan is still valid until 12/13, but I'd like to disable auto-renewal. When I attempt to do this by using the "Cancel Premium" button, I repeatedly receive th...

Casual Listener

Plan Premium Country US  Device Desktop Operating System Windows 10   My Question or Issue My premium plan is still valid until 12/13, but I'd like to disable auto-renewal.  ...

dev_sec

Casual Listener

2159 Views

2 replies

0 likes

  • 2159 Views
  • 2 replies
  • 0 likes

Upgrade to Premium for Student

I upgraded to Premium for Students (Spotify Sweden) today. The thing is that I recently got a new card so my payment-information was not updated. I was prompted to change my payment-information to a valid one BEFORE getting the discount for students....

Newbie

I upgraded to Premium for Students (Spotify Sweden) today. The thing is that I recently got a new card so my payment-information was not updated.    I was prompted to change my payment-in...

Billy-J

Spotify Star

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student with a new student ID

PlanFree/PremiumCountry US My Question or IssueI had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I have a different student ID. Do I still have only 2 years left of Premium Student o...

Newbie

  Plan Free/Premium Country   US   My Question or Issue I had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I ...

user-removed

Not applicable

681 Views

1 replies

0 likes

Premium Student
  • 681 Views
  • 1 replies
  • 0 likes

Family plan not working

PlanFamilt PremiumCountry usa Device Operating SystemNot sure My Question or IssueMy mom paid our premupr bill and I was in the previous family plan but it's saying I'm on a free account

Newbie

  Plan Familt Premium Country usa   Device   Operating System Not sure   My Question or Issue My mom paid our premupr bill and I was in the previous family plan but i...

Billy-J

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Charged for regular subscription though I was verified as a student

I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I had sent in proof that I was a student for the student premi...

Newbie

  I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I h...

Billy-J

Spotify Star

356 Views

1 replies

1 likes

  • 356 Views
  • 1 replies
  • 1 likes

Payment date changing

First off I'd like to say I've made some late payments, and I was wondering if that's the issue.But basically my charge date is consistently changing, it began on January 22, then I was charged on February 14, and now I'm being charged on March 3rd. ...

Casual Listener

First off I'd like to say I've made some late payments, and I was wondering if that's the issue. But basically my charge date is consistently changing, it began on January 22, then I was charged on ...

Billy-J

Spotify Star

460 Views

1 replies

0 likes

payment issues
  • 460 Views
  • 1 replies
  • 0 likes

Getting kicked out of the family plan

Hi There, I am on spotify premium via a family plan. However It reverted to the normal non- premium subscription out of the blue. The account manager does not know why it happened either. Any thoughts?

Newbie

Hi There,   I am on spotify premium via a family plan. However It reverted to the normal non- premium subscription out of the blue. The account manager does not know why it happened either. An...

Billy-J

Spotify Star

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Spotify will charge me too early.

They charged me on 28th of Jan and then 28th of Feb but now they wan't to charge me again at 28th of March. What's up with the 31 days? I will pay the full price for 28 days of premium or is there something that I don't understand?

Newbie

They charged me on 28th of Jan and then 28th of Feb but now they wan't to charge me again at 28th of March.                        What's ...

Billy-J

Spotify Star

856 Views

1 replies

0 likes

  • 856 Views
  • 1 replies
  • 0 likes

Pay by mobile

Why is there no pay by mobile in subscription? I use my prepaid sim for billing. Please help

Newbie

Why is there no pay by mobile in subscription? I use my prepaid sim for billing. Please help

Billy-J

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Subscription

I want to cancel my subscription but I forgot my username ,how can I cancel my subscription

Visitor

I want to  cancel my subscription but I forgot my username ,how can I cancel my subscription 

Billy-J

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes