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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
72349 Views
19 replies
97 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
135672 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
76022 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
260557 Views
156 replies
13 likes
PlanPremiumCountryUK DeviceSamsung S7 Edge My Question or IssueI have just upgraded my phone package and now have Spotify as part of this. I am currently paying for premium monthly so how do i amend my account to ensure i utilise the deal rather than...
Plan Premium Country UK Device Samsung S7 Edge My Question or Issue I have just upgraded my phone package and now have Spotify as part of this. I am currently paying for ...
Spotify Star
386 Views
1 replies
0 likes
I am trying to change my card detail but spotify says ''Payment failed. Try again, or use a different payment method.'' Even though i have money on my card and my subscription is already paid for the next 2 weeks. I have a visa debit student card
I am trying to change my card detail but spotify says ''Payment failed. Try again, or use a different payment method.'' Even though i have money on my card and my subscription is already paid for the...
Spotify Star
654 Views
1 replies
0 likes
Hi, I cannot buy a gift card for a friend. I am in the south african region and everytime I fill in everything and click continue the page just refreshes. There is no error displayed.
Hi, I cannot buy a gift card for a friend. I am in the south african region and everytime I fill in everything and click continue the page just refreshes. There is no error ...
Spotify Star
315 Views
1 replies
0 likes
I have recieved a pin from confirming my Smart number but where do i type this in. the page doesnt direct to anything
I have recieved a pin from confirming my Smart number but where do i type this in. the page doesnt direct to anything
Spotify Star
339 Views
1 replies
0 likes
PlanPremium / FamilyCountry FranceDeviceiPhone 6, labtop, Ipad 4Operating SystemiOS 11, Windows 10 My Question or IssueI have a Family subscription since last September. Since yesterday and the availability of the new mobile version of Spotify (don't...
Plan Premium / Family Country France Device iPhone 6, labtop, Ipad 4 Operating System iOS 11, Windows 10 My Question or Issue I have a Family subscription since last ...
Roadie
608 Views
1 replies
0 likes
PlanFamily subscription CountryMéxico DeviceLG G5Operating SystemAndroid 7.0 I have and issue with my family subscription, today all my family members lost the premium subscription, and also, I'm being charged for a family plan that I'm not using, si...
Plan Family subscription Country México Device LG G5 Operating System Android 7.0 I have and issue with my family subscription, today all my family members lost th...
Roadie
478 Views
1 replies
0 likes
I have updated my credit card information for payments for premium, and my Spotify app says, I’m going to lose premium and to update. But I’ve done it twice now and it says the same thing Free/PremiumCountry Device(iPhone 8 plus)Operating System(iOS ...
I have updated my credit card information for payments for premium, and my Spotify app says, I’m going to lose premium and to update. But I’ve done it twice now and it says the same thing Free...
Spotify Star
319 Views
1 replies
0 likes
I have a new computer for about 6 months and have not been able to use Spotify because I don't know my user name or an email address that was used. It is a debit card payment and the bank can't cancel the debit card at the bank. I need someone to hel...
I have a new computer for about 6 months and have not been able to use Spotify because I don't know my user name or an email address that was used. It is a debit card payment and the bank can't...
Community Legend
321 Views
1 replies
0 likes
I cancelled my premium subscription but was still charge the fee and there seems to be no way to get in contact with customer service to have that charge reversed any suggestions from anyone?
I cancelled my premium subscription but was still charge the fee and there seems to be no way to get in contact with customer service to have that charge reversed any suggestions from anyone?
Community Legend
510 Views
1 replies
0 likes
why did i get charged twice for student account if i only signed up for it once?
why did i get charged twice for student account if i only signed up for it once?
Community Legend
267 Views
1 replies
0 likes
Hey Spotify team, I just made my payment today (which is still before the deadline for payment) yet, I am still not subscribed to premiums. You may check the photo attached here for proof. Please help. Many Thanks!
Hey Spotify team, I just made my payment today (which is still before the deadline for payment) yet, I am still not subscribed to premiums. You may check the...
Community Legend
211 Views
1 replies
0 likes
Hi! I paid for my premium subscription days ago using online banking. Both my bank and dragonpay confirmed my payment but spotify hasn't emailed my receipt and my status is still free How do I resolve this issue? Thanks!
Hi! I paid for my premium subscription days ago using online banking. Both my bank and dragonpay confirmed my payment but spotify hasn't emailed my receipt and my status is still free 😞 How do I res...
Community Legend
303 Views
1 replies
0 likes
HiI made payment for 3 months subscription with my credit card. But my account is still free. Money was taken from my credit card. I have waited 3 days.
Hi I made payment for 3 months subscription with my credit card. But my account is still free. Money was taken from my credit card. I have waited 3 days.
Community Legend
311 Views
1 replies
0 likes
I am already a premium member and recently purchased the 12 months of premium for $99 deal. The charge has posted on my bank account, however there is no representation of this deal on my account and it is still listed as my recurring monthly payment...
I am already a premium member and recently purchased the 12 months of premium for $99 deal. The charge has posted on my bank account, however there is no representation of this deal on my account and...
Community Legend
357 Views
1 replies
0 likes
I want to upgrade to premium but I can't because everytime I enter my two numbers, an error message appears even though I have a good signal.
I want to upgrade to premium but I can't because everytime I enter my two numbers, an error message appears even though I have a good signal. <removed sensitive info>
Community Legend
334 Views
1 replies
0 likes
Hi, i'm paying for premium since years. Now, I need to acceed through the web to my premium account, but I can't. Even more, I can't acceed to my music in the web. I'm thinking of unsuscribing. Thank you.
Hi, i'm paying for premium since years. Now, I need to acceed through the web to my premium account, but I can't. Even more, I can't acceed to my music in the web. I'm thinking of unsuscribing. Thank...
Community Legend
363 Views
1 replies
0 likes
In the past 3 months, 2 of my credit card has been charged $58 HKD by Spotify. How can I cut one of it off? The following transaction numbers that is double charging my CC.please help!!!!
In the past 3 months, 2 of my credit card has been charged $58 HKD by Spotify. How can I cut one of it off? The following transaction numbers that is double charging my CC. please help!!!! ...
Community Legend
398 Views
1 replies
1 likes
I pay £9.99 per month and I still have adverts and I can’t skip the songs?
I pay £9.99 per month and I still have adverts and I can’t skip the songs?
Community Legend
309 Views
1 replies
0 likes
Downgraded to Free last month and now want to upgrade back to premium but it won’t let me do it through my network provider as says it’s reached the maximum accounts and won’t let me use my card as says it’s not even a valid card!?!?
Downgraded to Free last month and now want to upgrade back to premium but it won’t let me do it through my network provider as says it’s reached the maximum accounts and won’t let me use my card as s...
Community Legend
256 Views
1 replies
0 likes
Hi I have recently purchased a iPhone X and backed up all my documents etcOn my my new on my iPhone it says my account is Premium trial whereas on my iPad it says Premium. It says my premium account will expire on 12/12/17 but will not let me pay!For...
Hi I have recently purchased a iPhone X and backed up all my documents etc On my my new on my iPhone it says my account is Premium trial whereas on my iPad it says Premium. It says my premium...
Community Legend
195 Views
1 replies
0 likes
