Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Spotify Star
- 97272 Views
- 61 replies
- 8 likes
- 97272 Views
- 61 replies
- 8 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 12347 Views
- 24 replies
- 2 likes
- 12347 Views
- 24 replies
- 2 likes
Solved!! Spotify Premium can’t be purchased from this app
I cannot upgrade to premium and I don’t even know, did anyone solve this problem?
- I cannot upgrade to premium and I don’t even know, did anyone solve this problem?
-
-
- Newbie
- 157337 Views
- 2 replies
- 5 likes
- 157337 Views
- 2 replies
- 5 likes
Does revoking access from Hulu plugin mean you will not be charged after that?
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Community Legend
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro doble premium estudiante
Hola, mi correo es *snip* hoy lunes 14 de Mayo me inscribí a Spotify Premium para estudiantes ye aparece un cobro doble por $49. Ya me puse en contacto con el banco y no hay ningún cargo retenido. Agradezco se pongan en contacto conmigo para solucion...
- Hola, mi correo es *snip* hoy lunes 14 de Mayo me inscribí a Spotify Premium para estudiantes ye aparece un cobro doble por $49. Ya me puse en contacto con el banco y no hay ningún cargo retenido.&nb...
-
-
- Roadie
- 450 Views
- 3 replies
- 0 likes
- 450 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Offer showing 0.99/4.99, but next page shows 0.99/9.99
PlanFree, interested in PremiumCountry BulgariaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue Hello there. This might be a stupid question and if this is the case, I apologize beforehand, but I wasn't able to find informatio...
- Plan Free, interested in Premium Country Bulgaria Device Samsung Galaxy S7 Edge Operating System Android My Question or Issue Hello there. This might be a...
-
-
- Roadie
- 1302 Views
- 5 replies
- 0 likes
- 1302 Views
- 5 replies
- 0 likes
Premium added to the secondary account. Can I transfer the status to the primary account?
I paid for the premium membership but realized I was logged into my secondary spotify account. My secondary spotify account does not have any of my music. I realized this 30 seconds after pressing the payment confimation buttone and cancelled it righ...
- I paid for the premium membership but realized I was logged into my secondary spotify account. My secondary spotify account does not have any of my music. I realized this 30 seconds after pr...
-
-
- Community Legend
- 447 Views
- 3 replies
- 0 likes
- 447 Views
- 3 replies
- 0 likes
Solved!! Just a noob question :)
Hello!So I've been thinking about getting premium, but I want to know if after the 30 day trial, it will be canceled automatically. Like if I get it today, the 7th of june, but I can only pay on the 8th on july, will it be canceled or I can be late f...
- Hello! So I've been thinking about getting premium, but I want to know if after the 30 day trial, it will be canceled automatically. Like if I get it today, the 7th of june, but I can only p...
-
-
- Spotify Star
- 314 Views
- 3 replies
- 0 likes
- 314 Views
- 3 replies
- 0 likes
Superuser Contribution Why can't I use my Rogers promo? I never had spotify before.
There is suppose to be 6 months free promo when I signed up with Rogers. How ever when I enter the codes they tell me I already had it and can't use the promo. I have never had spotify before so I am not sure what else to do. I have contacted Rogers ...
- There is suppose to be 6 months free promo when I signed up with Rogers. How ever when I enter the codes they tell me I already had it and can't use the promo. I have never had spotify before so I am...
-
-
- Regular
- 301 Views
- 3 replies
- 0 likes
- 301 Views
- 3 replies
- 0 likes
Code unreadable
I bought a premium card spotify but the location that has the code is unreadable. I have the activation code. Can you help me?
- I bought a premium card spotify but the location that has the code is unreadable. I have the activation code. Can you help me?
-
-
- Spotify Star
- 332 Views
- 1 replies
- 0 likes
- 332 Views
- 1 replies
- 0 likes
Superuser Contribution No se envia invitacion de plan familiar
Envio la invitacion de plan familiar pero el correo no se envia
- Envio la invitacion de plan familiar pero el correo no se envia
-
-
- Roadie
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Superuser Contribution Charged $5.40 twice, yet my premium still hasn’t started.
I was charged $5.40 twice by Spotify 2 days ago, yet my premium membership still hasn’t started? I’m kind of freaking out because there’s really no customer support for Spotify... are they just going to take my money?
- I was charged $5.40 twice by Spotify 2 days ago, yet my premium membership still hasn’t started? I’m kind of freaking out because there’s really no customer support for Spotify... are they just going...
-
-
- Roadie
- 437 Views
- 1 replies
- 0 likes
-
No Premium
- 437 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Assinatura Premium
I was logged into spotify by facebook. I went to make the registration for the premium and requested several information, when I finished and sent the document of purchase of the college, I went in my profile and this signature did not appear in the ...
- I was logged into spotify by facebook. I went to make the registration for the premium and requested several information, when I finished and sent the document of purchase of the college, I went in m...
-
-
- Roadie
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Superuser Contribution Recently started the premium trial, charged my paypal, want my money back.
Hey. Recently, about 2 days ago I started the spotify premium trial. I didn't expect it to charge me right away which aggrovates me. It's not that I don't have the money, it's like I wanted my free month and was going to continue paying afterwards. I...
- Hey. Recently, about 2 days ago I started the spotify premium trial. I didn't expect it to charge me right away which aggrovates me. It's not that I don't have the money, it's like I wanted my free m...
-
-
- Roadie
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Superuser Contribution Double payment in march
Hi You are charging me twice for family premium in march, one payment EUR 14.99 on 4th march and then again 14.99 EUR on 13th march .How can this be corrected ? In your solutions you say i might have subscribted twice, how can i see if i have done so...
- Hi You are charging me twice for family premium in march, one payment EUR 14.99 on 4th march and then again 14.99 EUR on 13th march . How can this be corrected ? In your solutions you say i...
-
-
- Roadie
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Debo de tener dinero en la tarjeta para aprovechar los meses gratis?
Queria saber si para aprovechar la promocion de los 2 meses gratis necesito tener una cantidad de dinero para que se me aplique ya que tengo poco dinero y cuando pongo la tarjeta me la rechaza
- Queria saber si para aprovechar la promocion de los 2 meses gratis necesito tener una cantidad de dinero para que se me aplique ya que tengo poco dinero y cuando pongo la tarjeta me la rechaza
-
-
- Roadie
- 1217 Views
- 1 replies
- 0 likes
- 1217 Views
- 1 replies
- 0 likes
Superuser Contribution Country change in order to update payment details
Hi! I’m living in Mexico for 2 years and I can’t find a way to change the country info from Spain to Mexico. I want to change the credit card to a mexican one and it doesn’t let me cause it doesn’t match with the country info (Spain). My account deta...
- Hi! I’m living in Mexico for 2 years and I can’t find a way to change the country info from Spain to Mexico. I want to change the credit card to a mexican one and it doesn’t let me cause it doesn’t m...
-
-
- Roadie
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro doble premium estudiante
Hola. El dia de hoy, 20 de Marzo, realice el proceso de suscripcion para Premium Estudiantes y al ver mi cuenta bancaria, se realizaron dos cobros por el mismo valor de la suscripcion, pero aun no esta disponible la opcion Premium en mi cuenta. Quisi...
- Hola. El dia de hoy, 20 de Marzo, realice el proceso de suscripcion para Premium Estudiantes y al ver mi cuenta bancaria, se realizaron dos cobros por el mismo valor de la suscripcion, pero aun no es...
-
-
- Roadie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution 2 kere odeme isteme
Hesabim dogurlandi diye mesaj geliyor ama hala free olarak gozukyor bu sorunu gidermenizi rica ediyorum daha oncede yazmistim, geri yanit almadim, resmen kandirmaca bu nedir ya , ne bicim sistem bu spotify dan soguma sebebi bildigin
- Hesabim dogurlandi diye mesaj geliyor ama hala free olarak gozukyor bu sorunu gidermenizi rica ediyorum daha oncede yazmistim, geri yanit almadim, resmen kandirmaca bu nedir ya , ne bicim sistem bu s...
-
-
- Roadie
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
Superuser Contribution detail pembayaran tidak dapat diperbarui menggunakan pulsa
Saya berlangganan premium menggunakan pulsa Tri selama lebih dari setahun tetapi kali. Setiap kali muncul 'detail pembayaran tidak dapat diberarui', saya dapat memperbarui menggunakan pulsa. Sekarang, halaman memperbarui detail pembayaran tidak memil...
- Saya berlangganan premium menggunakan pulsa Tri selama lebih dari setahun tetapi kali. Setiap kali muncul 'detail pembayaran tidak dapat diberarui', saya dapat memperbarui menggunakan pulsa. Sekarang...
-
-
- Roadie
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Superuser Contribution Cant get premium using paymaya as an option for payment
I am a student that would like to upgrade my account to premium. But it seems paymaya isnt working i loaded 200 pesos for this but still i cant get premium account. I have messaged already the paymaya cares but unfortunately i cant get any response a...
- I am a student that would like to upgrade my account to premium. But it seems paymaya isnt working i loaded 200 pesos for this but still i cant get premium account. I have messaged already the paymay...
-
-
- Roadie
- 1481 Views
- 1 replies
- 0 likes
- 1481 Views
- 1 replies
- 0 likes
Superuser Contribution create user for my son
trying to add a new acount for my son an paying with my paypal acount i am geting this message from paypal Hi, Michael! Information from Spotify Limited30 day of recurring Spotify Premium how do i go to premium on the second user? ThanksMichael
- trying to add a new acount for my son an paying with my paypal acount i am geting this message from paypal Hi, Michael! Information from Spotify Limited 30 day of recurring...
-
-
- Roadie
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes