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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130934 Views

69 replies

10 likes

Premium for Family
  • 130934 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63201 Views

87 replies

4 likes

  • 63201 Views
  • 87 replies
  • 4 likes

Superuser Contribution BUYING SPOTIFY GIFT CARD WITH PREPAID VISA GIFT CARD

Spotify Usernameskycovenant My Question or IssueI am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spotify NOT allow to pay even gift card with prepaid VISA?

Newbie

Spotify Username skycovenant      My Question or Issue I am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spoti...

Vasil

Moderator

841 Views

3 replies

0 likes

  • 841 Views
  • 3 replies
  • 0 likes

Overcharged for student subscription for past year and a half.

Spotify UsernameMax RenoufPlanPremiumCountry UK My Question or Issue I have had student subscription for almost three years now and whilst the first year was fine and only paid the 4.99, I realised last week that I've been paying 9.99 for almost the ...

Regular

  Spotify Username Max Renouf Plan Premium Country  UK  My Question or Issue  I have had student subscription for almost three years now and whilst the first year was fine...

8pu-_pr3w2yvy

Regular

802 Views

8 replies

0 likes

  • 802 Views
  • 8 replies
  • 0 likes

Premium Not Working

Spotify UsernamejacqjrrettPlanPremiumCountryUSA DeviceiPhone 8 PlusOperating system11.3.1 My Question or IssueWeighed out the pros and cons of Spotify vs Apple Music and finally got Spotify Premium, but the app isn’t giving me premium features and st...

Newbie

Spotify Username jacqjrrett Plan Premium Country USA   Device iPhone 8 Plus Operating system 11.3.1   My Question or Issue Weighed out the pros and cons of Spotify vs Apple Mus...

9-41ar6qt_h9

Casual Listener

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

Cannot cancel premium

Spotify Usernamezy9d5bbo4tgn9xxaeksqglupmPlanPremiumCountrySingapore My Question or Issue I'm trying to cancel my premium subscription but it won't allow me to. I purchased a one month premium sub from an external vendor. This expires tomorrow, 25/5/...

Newbie

Spotify Username zy9d5bbo4tgn9xxaeksqglupm Plan Premium Country Singapore    My Question or Issue  I'm trying to cancel my premium subscription but it won't allow me to. I purc...

sparkwang

Newbie

1115 Views

1 replies

7 likes

  • 1115 Views
  • 1 replies
  • 7 likes

Subscribing to premium in a non listed country

Can anyone help me subscribe to premium here in uae? I’ve got it downloaded on my iPhone from my country and used premium free but had it expire weeks ago. Ive seen other payment methods but it’d be hassle to ask someone in my country to pay for it. ...

Newbie

Can anyone help me subscribe to premium here in uae? I’ve got it downloaded on my iPhone from my country and used premium free but had it expire weeks ago. Ive seen other payment methods but it’d be ...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Spotify Premium 9 Pesos for 3 Months but with additional 60 pesos charge

Spotify Usernameaccent345PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemWindows 10 My Question or Issue I just received the offer of Spotify of 9 Pesos for 3 months premium subscription on this day and subscribed to it on this v...

Visitor

Spotify Username accent345 Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Windows 10   My Question or Issue  I just received the offer of Spotify of...

r-rsewiw_4hz8

Casual Listener

3584 Views

4 replies

0 likes

  • 3584 Views
  • 4 replies
  • 0 likes

I can't cancel my spotify hulu plan because it doesn't show up on my account. Solutions?

My Question or Issue I purchased the spotift/hulu plan back in january. My hulu account was created and works fine but I never got my spotify premium working. I only kept it for so long becuase I liked having hulu for $5. Now I want to cancel it but ...

Newbie

  My Question or Issue  I purchased the spotift/hulu plan back in january. My hulu account was created and works fine but I never got my spotify premium working. I only kept it for so lon...

user-removed

Not applicable

3289 Views

2 replies

0 likes

  • 3289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium payment not working w/ giftcard

Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my computer or phone then it says that I need to purchase Premium to use...

Regular

    Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my co...

Chris

Spotify

652 Views

5 replies

0 likes

  • 652 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution 3 months for $9.99

Spotify Username PlanFree/PremiumOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I avail the three months premium offer using a 10usd Spotify gift card?

Casual Listener

Spotify Username   Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Can I avail the three months premium offer using a 10...

kibssams

Casual Listener

848 Views

4 replies

0 likes

  • 848 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium account

Spotify Username antwalmsley PlanPremiumCountry Ukiphone 7 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I pay for Spotify premium via iTunes. Money left my account 17th may and no premium access - has been discontinued...

Newbie

Spotify Username  antwalmsley  Plan Premium Country  Uk iphone 7  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I pay ...

JulianA_Bogota

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Premium missing

Spotify Username Plan Free/Premium Country Device (iPhone 6, PC) Operating System (iOS 11, Windows 10) My Question or Issue hi, i got an offer on twitter for discounted price for 3 month premium. i create account by email. and after confirm payment ...

Visitor

Spotify Username <snip - Moderator Edit> Plan Free/Premium Country   Device (iPhone 6, PC) Operating System (iOS 11, Windows 10)   My Question or Issue hi, i g...

user-removed

Not applicable

640 Views

3 replies

0 likes

  • 640 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method.

PlanFree/Premium I'm trying to get the 0,99 premium and I've been doing everything as it said (debit card) it keeps showing me this.''Payment failed. Try again, or use a different payment method. ''

Newbie

  Plan Free/Premium      I'm trying to get the 0,99 premium and I've been doing everything as it said (debit card) it keeps showing me this.''Payment failed. Try again, or us...

Chris

Spotify

651 Views

3 replies

1 likes

  • 651 Views
  • 3 replies
  • 1 likes

Compré tres meses Premium y la cuenta sigue sin serlo

Spotify Usernamejhjv0j4twwws1jf2e8oy3xtsdPlanPremiumCountryColombiaDeviceSamsung Note 4Operating SystemAndroid 6.0.1 My Question or IssueCompré la promoción de tres meses Premium por 900 COP, se me debitaron de la cuenta, me llegó el correo del recib...

Newbie

Spotify Username jhjv0j4twwws1jf2e8oy3xtsd Plan Premium Country Colombia Device Samsung Note 4 Operating System Android 6.0.1   My Question or Issue Compré la promoción de tres meses...

yy-zql1_mnyf8

Casual Listener

257 Views

1 replies

1 likes

  • 257 Views
  • 1 replies
  • 1 likes

Payment but no premium

Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue Ich wollte heute vom Angebot (CHF 0.99 für 3 Monate) profitieren. Ich gab meine Kreditkartendaten ein, und drückte auf kaufen. Es...

Newbie

Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue  Ich wollte heute vom Angebot (CHF 0.99 für 3 Monat...

Luke

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't upgrade to premium!

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of my purchase and the money is out of my account. An...

Casual Listener

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of...

x2s54_7g-ue6n

Casual Listener

1062 Views

13 replies

0 likes

  • 1062 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify not working

Spotify Username *Removed the username* Plan Premium Country AR Device Samsung Note 5 Operating System Android My Question or Issue I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account. ...

Casual Listener

Spotify Username *Removed the username* Plan Premium Country  AR Device Samsung Note 5 Operating System Android   My Question or Issue   I just paid for Spoti...

Melody

Spotify

600 Views

3 replies

0 likes

s
  • 600 Views
  • 3 replies
  • 0 likes

Cobrança R$10,00

Oláminha conta universitaria irá vencer dia 30/05/2018 e fui fazer a renovação mas antes disso eu mudei o cartão de crédito para os pagamentos e me foi cobrado R$10,00.Não sei se foi pela mudança de cartão ou pela renovação da conta.E é realmente fei...

Newbie

Olá minha conta universitaria irá vencer dia 30/05/2018 e fui fazer a renovação mas antes disso eu mudei o cartão de crédito para os pagamentos e me foi cobrado R$10,00. Não sei se foi pela mudança...

Bittencourt

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

end Premium from partner Spotify

Spotify UsernamemartinjanepePlanPremiumCountry NLDeviceiPhone, iPad, MacBookOperating SystemiOS, High Sierra My Question or IssueI asked KPN, a partner of Spotify, to stop my Premium I have via them so I can subscripe for Spotiy Family. They ended Pr...

Casual Listener

Spotify Username martinjanepe Plan Premium Country  NL Device iPhone, iPad, MacBook Operating System iOS, High Sierra   My Question or Issue I asked KPN, a partner of Spotify, t...

f-xji_dcpdtu

Casual Listener

502 Views

2 replies

2 likes

  • 502 Views
  • 2 replies
  • 2 likes

Superuser Contribution Premium werkt niet!

Hallo allemaal, Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen.Ook staat er in mijn account dat ik nu weer een premium abbonement heb. ...

Newbie

Hallo allemaal,   Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen. Ook staa...

Alfredo

Roadie

4798 Views

1 replies

0 likes

  • 4798 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

PlanPremiumCountry HungaryDeviceSamsung Galaxy S6Operating SystemAndroid Nougat My Question or Issue Hi,a couple days ago, my bank account was charged twice (2018.05.18 and 2018.05.22). As far as I am concerned, I only have one active (premium) subsr...

Newbie

Plan Premium Country  Hungary Device Samsung Galaxy S6 Operating System Android Nougat   My Question or Issue  Hi, a couple days ago, my bank account was charged twice (2018...

Aimee_T

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes