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Payment issues

Payment issues

Hello! I was living in the US and I moved back to Mexico. 

I want to change the card that I was using but I cannot change the country. I already tried doing it the way that they suggest on the webpage but it doesen't work, it says "The postal code inserted is not valid for the selected country".. What should I do?

1 Reply

Hey @mriafullofgrace,

Apologies for the late reply, but maybe I can still help 🙂

Please try clearing your browser's cache and cookies or use an incognito window.


In case you get the same results, you can cancel the current subscription, wait until the account goes back to Free, update the country, and then resubscribe.

When your account gets downgraded to Spotify Free, no saved songs etc. will get deleted.


Have a nice day!




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