Premium subscription ended and cannot get premium again

[uribongsoona]

Is there any way to know why my premium subs ended? I am registered to premium through my post paid mobile plan. When I try to get premium again, I can no longer receive the pin code supposedly sent via sms in order to complete the registration. Please help.

[Luke]

Hey @uribongsoona,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke