Premium Account auto changed to family

[mrjae23]

Hello spotify my account was automatically changed from premium to family without my knowledge or consent.

I have not shared my information with anyone.

I only find out after I have to update my payment. 

can you please explain the reason for this?

Plan

Premium

Country

Device

(galaxy s8.)

My Question or Issue

[Marquesan11]

Me too 

[Guido]

Hey @mrjae23 and @Marquesan11

Thanks for getting in touch!

You can upgrade to Premium for Family if you have access to the account in question. If you'd like to revert back to a regular Premium subscription, head over here.

If you think that another person has access to your account, take a look at this article where we help you to secure your account.

Should help you out 🙂 Let us know if you have further questions.

Have a nice day.