Premium Duo but only one of us can access audiobooks :(

[tommed84]

Plan

Premium Duo

Country

United Kingdom

Device

iPhone 13 Pro and iPhone 14 Pro

Operating System

iOS 17.1.2

My Question or Issue

I upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (coming from Apple Music). Her account correctly says she's on Premium and most of the functions work as expected, but she can't access the audio books (it tells her to upgrade to premium), but I can.. the whole point of upgrading for her was to access the audio books which we believe she now has an entitlement to according to the T&Cs, so if this doesn't work, we'll just have to downgrade my account. Does anyone know why this is please?

FYI, mine if the iPhone 13 Pro and hers is the newer iPhone 14 Pro - we've updated the OS and Spotify apps to the latest.

BUG: Also, tried to upload images from my Photo library (on macOS) to this support page; you're allowing .jpg but not .jpeg - please update as this is what's used by iPhoto and iPhones!

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Downgrading my subscription because of this product limitation. Some person is paying a premium cost but not receiving the benefits