Premium Plan NOT Working for All Users

[ashleycline]

Plan

Premium

Country

USA

Device

iPhone 13

Operating System

My Question or Issue

I have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't call anyone for help and am ready to ditch this serve. We pay $15.99 a month and she cannot even listen to her own music!

[Jose_M]

Hello @ashleycline,

Thanks for reaching out. I'm sorry to hear you're having trouble with this. Is your daughter getting any email notifications on why her account is being removed from the plan? This can sometimes happen when Spotify isn't able to verify the address for Premium for Family. I'd recommend checking out this Support article for more info about this.

Let me know how it goes!