Premium account upgraded to family without my consent

[Victim2000]

Without my consent Spotify changed my account to from Premium to Family and debited my bank account. Tried to change it back and kept getting the Ooops message. What can I do to change this?

[Melody]

Hi there, @Victim2000!

Thanks for coming to the Community.

That's not cool, this sounds like one for Support. We'd recommend getting in touch with them one of these ways:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

Let us know how it goes 🙂

All the best,

/M

[Victim2000]

thanks for the advice. I am using the facebook community by sending a message and putting in on the wall. fingers crossed