Premium advertised at 0.99$ for 3 months, but charged 9.99$ for one month

[wo2_m-o4f1g6b]

Plan

Free/Premium

Country

 Canada

My Question or Issue

I have had Spotify free for a while, and I wanted to upgrade to Premium for the summer with the 0.99$ for 3 months offer. However, now that I've completed the payment, I see in my account that I've been charged 9.99$ for one month. Could someone please fix this? I find it upseting that the advertisement does not match the reality.

Thank you.

[Maxim]

Hey @wo2_m-o4f1g6b,

What payment method have you used?

Let me know.

[wo2_m-o4f1g6b]

I payed with visa

[wo2_m-o4f1g6b]

I payed with visa

[Maxim]

I understand that before upgrading you were on the Free plan. Did you ever have Premium before that?

[wo2_m-o4f1g6b]

I was on the free plan and never had premium before

[Maxim]

Has your VISA card ever been used for Spotify payments?

[wo2_m-o4f1g6b]

Never before the registration yesterday

[Maxim]

I'd recommend reaching out to Support via one of the below ways:

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.