Premium does not start

[ManuG994]

Plan

Free/Premium

Argentina

Device

Samsun S6 edgr

Operating System

Android 7

My Question or Issue

Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will atach a screen capture of the payment

[MauriceMV · Accepted solution]

Hey @ManuG994, 

What kinda error was shown? If you dont remember, it might be helpful to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Please note that it can take up to 48 hours to get a reply.

[ManuG994 · Accepted solution]

i got money back, thank you, very quick everything,