Premium doesn't work anymore

Reply

Premium doesn't work anymore

robertoferrario
Casual Listener

 

Plan

Premium

Country

Italy

Device

LG Q6

Operating System

Android

 

My Question or Issue

I regularly pay for a Premium account; it is about 10 days my account uncommanded turned into a Free account. I've already tried to exit the app and login again (not using Facebook) a couple of times, but it didn't work. Are there any other way to get my Premium account works again?? Thank you.

4 Replies

Re: Premium doesn't work anymore

Billy-J
Rock Star 24
Rock Star 24

Hey @robertoferrario, thanks for reaching out to the Community! 

I'll be happy to help.

Could you try following ALL of the troubleshooting steps here

 

Let me know how this goes 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Premium doesn't work anymore

robertoferrario
Casual Listener
Hi,

unfortunately, I tried the tips you suggested but Premium still not working, my account still appears
as Free. Please help.Thanks.

Re: Premium doesn't work anymore

madness8878
Visitor
I had the same issue. When I looking to account, it states free.
I purchase the yearly plan:
Date: January 6, 2019
It's 26th Dec 2019, and it's cut off

Re: Premium doesn't work anymore

Billy-J
Rock Star 24
Rock Star 24

Hey @madness8878, and @robertoferrario -

In this case, I'd recommend getting in touch with Customer Support 
here. They'll take a look and do their best to help.

 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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