Google Home Mini Offer

[zakk219]

Plan

Premium

Country

United States

Device

Samsung Galaxy S9+, PC, Firefox Web Player

Operating System

Windows 10

My Question or Issue

I am unable to redeem the offer for the free Google Home Mini device.  I have done the recommended steps in other topics and also tried on my phone but I keep getting the error that my account is not eligible.  I have been subscribed to Premium for over 2 years so that shouldn't be the issue.

[Billy-J]

Hey @zakk219, thanks for reaching out to the Community!

Based on your post, it seems like you're on a Premium plan.
Can you answer these questions for me:

• Have you redeemed a Spotify offer like this in the past?
• Is your account subscribed to Spotify directly or a third party?
• Do you have a recurring payment method? (Not using gift cards)

Keep me posted 🙂 

[hasin7]

I am having the same issue, never redeemed this offer and have been long time customer but it is not letting me redeem, please help

[Billy-J]

Hey @hasin7,

Could you answer the questions I provided in my last reply? I'll be able to take a closer look.

@zakk219,

Do you still need help with this? 

Keep me posted 🙂 

[zakk219]

Sorry.  I just saw this because I didn't get a notification for it.  I have not redeemed an offer like this in the past, am subscribed through Spotify, and pay annually by credit/debit.  Could the issue be that I made my account through FaceBook?  Is there a way to change that?

[Billy-J]

Hey @zakk219,

This offer has now ended.

Did you get an email for this offer recently? If you did, could you send me a screenshot of that offer (make sure to hide sensitive info when posting to the Community)?

Keep me posted 🙂

[zakk219]

I never got an email about it.  There was a banner in the desktop app but other than that, I never got any notification about it.  Thanks for trying to help, though.  Too bad I never got a notification about the reply to this when the offer was still active so I could potentially get this fixed.

[Billy-J]

Hey @zakk219,

No worries. 

Since this offer has ended, you won't be able to get a Google Home Mini. I'd recommend keeping an eye on spotify.com for future deals and promotional offers.

Hope this helps 🙂 

[zakk219]

Yeah.  It sucks but it is what it is.  Thanks for the help.