Help Wizard

Step 1


Premium ends

Premium ends



Premium 12months

Country - Sri Lanka



(iPhone 13 pro)

Operating System

(iOS 10)


My Question or Issue

I paid to get Spotify premium for 12 months and I've paid for the full year, but I've just used Spotify only for 3 months, and now it is saying my account is free, not a premium one. my downloads are not showing on my app, it's asking again to buy premium, but I've already paid for 12 months. 

May I know what the issue is here, please


1 Reply

Hey @31lvmwaw77lyeu6pijne ,


Thanks for coming to the Spotify Community.


Since we (the Community) don't have any access to the backstage area of any accounts, I recommend reaching out to Support so that they can take a look at it 🙂

You can reach them via


Hope this helps!

MaximSpotify Star
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