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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52298 Views
  • 23 replies
  • 4 likes
  • 52298 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32810 Views
  • 19 replies
  • 2 likes
  • 32810 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22108 Views
  • 8 replies
  • 1 likes
  • 22108 Views
  • 8 replies
  • 1 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

  • Casual Listener
  • Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...
  • Billy-J
  • Spotify Star
  • 1252 Views
  • 5 replies
  • 0 likes
  • overcharged
    Subscription
  • 1252 Views
  • 5 replies
  • 0 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Famil...
  • Billy-J
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • accounts
    family
    family premium
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 523 Views
  • 1 replies
  • 0 likes

Does Hulu Subscription get Canceled With Spotify Student Cancellation

Plan: StudentCountry: USA My Question or IssueI just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscription that is connected to it. I just want to make sure I won't be...

  • Visitor
  • Plan: Student Country: USA   My Question or Issue I just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscript...
  • Billy-J
  • Spotify Star
  • 1480 Views
  • 1 replies
  • 0 likes
  • Cancel
    Hulu
    Premium
    Student
    Subscription
  • 1480 Views
  • 1 replies
  • 0 likes

recargo sin servicio

Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el recargo a mi tarjeta. ¿Como puedo reclamar devolucion d...

  • Newbie
  • Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el reca...
  • osornios
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Country and payment method don't fit

Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment don't fit. Eventhough that wouldn't matter anymore once I ...

  • Newbie
  • Hello,  I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment ...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Suscripcion anual a plan familiar

Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?

  • Newbie
  • Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si  al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?
  • osornios
  • Spotify Star
  • 863 Views
  • 1 replies
  • 0 likes
  • 863 Views
  • 1 replies
  • 0 likes

Tajeta de regalo

Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en perfecto estado, no he creado mas cuentas, ya reinst...

  • Newbie
  • Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en p...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Reembolso o aclaracion

Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembolso, de lo contrario debere Cancelarla.

  • Newbie
  • Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembols...
  • osornios
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Suscripcion familiar, miembros lejos de casa.

Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de uno?Como el sistema "detecta" quien es o no familia, por la ip supon...

  • Newbie
  • Buenas tardes!   Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa".   Es posible usarlo para por ejemplo miembros de familia que esten lejos de...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Account subscript problem

After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: Sportify Stockholm SE Payment RM14.90 monthly email: Prefer new login: Pas...

  • Newbie
  • After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly,  Card number: <remov...
  • osornios
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Linking spotify and huhlu trouble

I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged me another $4.99+. My mom was paying for hulu and it replaced her...

  • Newbie
  • I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged...
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Spotify Gift Card cannot redeem "Something went wrong"

PlanFreeCountryAustraliaDeviceiPhone 6SOperating SystemWindows 10 My Question or IssueRecently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others...

  • Casual Listener
  • Plan Free Country Australia Device iPhone 6S Operating System Windows 10   My Question or Issue Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it ...
  • OneByBoo
  • Community Legend
  • 2208 Views
  • 5 replies
  • 0 likes
  • 2208 Views
  • 5 replies
  • 0 likes

Payment not accepted

PlanPremium FamilyCountryItalyDevicehuawei p30 - PCOperating System( Android, Windows 10) My Question or IssueGood EveningIt is 3 days since I no longer accept any type of payment (paypal or credit card), I have performed all the instructions of your...

  • Casual Listener
  • Plan Premium Family Country Italy Device huawei p30 - PC Operating System ( Android, Windows 10)   My Question or Issue Good Evening It is 3 days since I no longer accept any type of ...
  • Gege4
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

new premium user

Hello, PlanFamilyCountry Belgium DeviceAndroidOperating SystemAndroid My Question or IssueI susbcribe to a familiy acccount with 3 month for free.On the account page i see the first bill is 16/12/19.Where is my 3 months?

  • Casual Listener
  • Hello,  Plan Family Country Belgium   Device Android Operating System Android     My Question or Issue I susbcribe to a familiy acccount with 3 month for free. On the...
  • OneByBoo
  • Community Legend
  • 309 Views
  • 5 replies
  • 0 likes
  • 309 Views
  • 5 replies
  • 0 likes

so i brought spotify premium one

can i delete my card info from the account or do i have to cancel how does it work

  • Visitor
  • can i delete my card info from the account or do i have to cancel how does it work
  • Brunelicia
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Change Premium to Family Plan

PlanPremiumCountryPortugalDevice Operating SystemAndroid My Question or Issue Hello,I am a user of the Family plan, however I change the debit card I use to pay the Family paln. Unfortunately the notification saying that my premium is over send me to...

  • Casual Listener
  • Plan Premium Country Portugal Device   Operating System Android    My Question or Issue   Hello, I am a user of the Family plan, however I change the debit card I use ...
  • Brunelicia
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Payment
  • 199 Views
  • 1 replies
  • 0 likes

Transfer partner account to a personal account

PlanVodafone Partner Premium accountCountryUK My Question or IssueCan I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?

  • Visitor
  • Plan Vodafone Partner Premium account Country UK   My Question or Issue Can I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?
  • Emilia_8
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Partner
    retain
    transfer
    vodafone
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non éligible abonnement mensuel ?

Bonjour @all, Je suis un ancien abonné Premium.Je n'ai pas pu renouvellé mon abonnement Premium en mensuel, car à chaque fois que j'essaye, sur la page permettant de régler son abo, j'ai ce message : Il semble que vous ne soyez pas éligible à cette o...

  • Casual Listener
  • Bonjour @all,   Je suis un ancien abonné Premium. Je n'ai pas pu renouvellé mon abonnement Premium en mensuel, car à chaque fois que j'essaye, sur la page permettant de régler son abo, j'ai c...
  • Remidiall
  • Casual Listener
  • 4352 Views
  • 6 replies
  • 4 likes
  • 4352 Views
  • 6 replies
  • 4 likes

Subscription failed

PlanFreeCountryIndiaDeviceMi note 4Operating SystemAndroid My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have attached the payment receipt.

  • Visitor
  • Plan Free Country India Device Mi note 4 Operating System Android   My Question or Issue  I paid for one month subscription of 129 INR but my account hasn't been updated. I have a...
  • OneByBoo
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No subscription option without 3 months trial

Hi everybody, I got my old free account on which I may have tried the premium features a few years ago. I would like to subscribe to a Family plan as I plan to use Spotify and grant my little sister an access. In the process I finally get to https://...

  • Regular
  • Hi everybody,   I got my old free account on which I may have tried the premium features a few years ago.   I would like to subscribe to a Family plan as I plan to use Spotify and grant...
  • Petya
  • Community Legend
  • 7303 Views
  • 20 replies
  • 0 likes
  • 7303 Views
  • 20 replies
  • 0 likes