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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148906 Views

69 replies

10 likes

Premium for Family
  • 148906 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94390 Views

89 replies

4 likes

  • 94390 Views
  • 89 replies
  • 4 likes

Superuser Contribution Subscription

I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution

Visitor

I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution 

Alex

Spotify Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Charged before my billing date

I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid

Visitor

I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Switching Plans

Hi. My wife and I currently have separate premium individual Plans. We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with the music, Playlist, podcasts, etc that we individually like. ...

Visitor

Hi.  My wife and I currently have separate premium individual Plans.  We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with...

ThisCommunitySucks

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

I am free loading on my sister's family account but now want my own family account

My Question or IssueHi, I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, how do I set this up so that I do not lose any of my playlists, liked songs ...

Visitor

My Question or Issue Hi,       I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, h...

ThisCommunitySucks

Community Legend

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Porque efetuei o pagamento e vocês ainda não liberaram?

Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.

Visitor

Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.

Billy-J

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

How can we change from card to bank account our pyment method

PlanduoCountrySpainDeviceiphone 11, iphone 11Operating SystemiOS 16.0 My Question or IssueHay Hay we use spotify duo with my housemate. Her card was blocked and we dont have other card. But i have Bank Account wthout a card. How can we change our pay...

Visitor

    Plan duo Country Spain Device iphone 11, iphone 11 Operating System iOS 16.0   My Question or Issue Hay Hay we use spotify duo with my housemate. Her card was blocked a...

Billy-J

Spotify Star

1501 Views

1 replies

0 likes

  • 1501 Views
  • 1 replies
  • 0 likes

Dumped out of Premium Account

Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any past invoice or payment. Just like if it never existe...

Casual Listener

Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any pa...

Billy-J

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Esqueci de cancelar a assinatura e foi cobrado, tem como eu ter o reembolso

Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado

Visitor

Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado

Billy-J

Spotify Star

1038 Views

1 replies

0 likes

  • 1038 Views
  • 1 replies
  • 0 likes

Superuser Contribution code to share premium

Hi, I' ve got a notification "congratulations on 1 year with us". There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can't find this offer on my account. Please help me to redeem this cod...

Newbie

Hi,   I' ve got a notification "congratulations on 1 year with us".  There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can'...

Eni

Moderator

1498 Views

1 replies

0 likes

  • 1498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Publicité // Abonnement Premium Duo

Bonjour,J’ai souscrit un abonnement Premium Duo il y a 1 semaines. Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème.J’ai désinstallé, réinstallé l’application tout comme le me...

Newbie

Bonjour, J’ai souscrit un abonnement Premium Duo il y a 1 semaines.  Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème...

Eni

Moderator

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed payment method but they keep trying to charge the old one

I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it should have failed because it's not that card anymore). ...

Visitor

I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it shoul...

Eni

Moderator

790 Views

1 replies

1 likes

  • 790 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify asking me to renew my subscription every time I open the app

Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t like this before. It’s so annoying.

Visitor

Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t lik...

mindlessss

Newbie

3713 Views

5 replies

8 likes

  • 3713 Views
  • 5 replies
  • 8 likes

Music License?

Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 other stalls/businesses, it only happens once a week ...

Visitor

Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 ot...

Maxim

Spotify Star

2541 Views

1 replies

0 likes

  • 2541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar o plano premium (problema de carregamento da página)

PlanoPremiumPaísBrasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo passo. Já tentei pelo celular, desktop e janela privativa. Também j...

Newbie

Plano Premium País Brasil   Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo p...

MPelissariM

Newbie

4397 Views

7 replies

1 likes

  • 4397 Views
  • 7 replies
  • 1 likes

credit card and country don't match

I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in Nicaragua) so I can also not change the country to...

Casual Listener

I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in...

Maxim

Spotify Star

746 Views

4 replies

0 likes

  • 746 Views
  • 4 replies
  • 0 likes

Superuser Contribution Como cancelar mi cuenta por robo de telefono

Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancelar la suscripcion?

Visitor

Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancela...

OscarDC

Moderator

7296 Views

4 replies

0 likes

  • 7296 Views
  • 4 replies
  • 0 likes