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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • CindyGavin
  • Visitor
  • 6751 Views
  • 24 replies
  • 2 likes
  • 6751 Views
  • 24 replies
  • 2 likes

Superuser Contribution Money

I cancelled my Spotify June 24th knowing I wouldn't have the money to pay for it and on June 25th a payment to spotify was takin from my bank account and I didn't have the money for it to be takin so now I'm in the negative and I'd like my money out ...

  • Visitor
  • I cancelled my Spotify June 24th knowing I wouldn't have the money to pay for it and on June 25th a payment to spotify was takin from my bank account and I didn't have the money for it to be takin so...
  • OscarDC
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Not elegible for samsung member free trial

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryBrazilDeviceSamsung Galaxy M12Operating System(Android 11 My Question or IssueWith my new samsung phone, i noticed th...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Brazil Device Samsung Galaxy M12 Operating System (An...
  • Luan
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

i cant get premium trial

i cant get the premium trial and i have checked my recipes and i don't have any purchases. And it also keeps saying to choose another payment method so i did my other card and it still not works.

  • Visitor
  • i cant get the premium trial and i have checked my recipes and i don't have any purchases. And it also keeps saying to choose another payment method so i did my other card and it still not works.
  • Luan
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Only got 1 premium trial month instead of 2 like the app says

I just signed up for spotify premium after seeing on the app that we get 2 months for free. I entered my info and it says my trial expires in 1 month instead of 2. I’ve never signed up for premium before so I should’ve gotten 2.

  • Visitor
  • I just signed up for spotify premium after seeing on the app that we get 2 months for free. I entered my info and it says my trial expires in 1 month instead of 2. I’ve never signed up for premium be...
  • Luan
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Billed twice via Spotify and Apple

I have Premium Duo registered through Spotify with a billing date and credit card on fill. I was billed/invoiced via Spotify direct to my CC and then also billed via Apple. How can I fix this?

  • Visitor
  • I have Premium Duo registered through Spotify with a billing date and credit card on fill. I was billed/invoiced via Spotify direct to my CC and then also billed via Apple. How can I fix this?
  • Luan
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Availability of spotify in Mauritius

Hello, I have seen other posts about the availability of spotify in Mauritius but noticed that you are expecting a certain number of votes to launch it, but the thing is that most people are not aware of this community thus, a lot of people cannot vo...

  • Newbie
  • Hello,  I have seen other posts about the availability of spotify in Mauritius but noticed that you are expecting a certain number of votes to launch it, but the thing is that most people are n...
  • RCharter
  • Casual Listener
  • 20100 Views
  • 13 replies
  • 7 likes
  • Spotify Mauritius
  • 20100 Views
  • 13 replies
  • 7 likes

My subscription for premium student didn’t apply

PlanPremiumCountryMexico DeviceiPhone 12 Pro MaxOperating SystemiOS 15.5 I applied to update my students plan for Spotify on May the 2nd and the same day it was approved by SheerID verification. I didn’t noticed that I had to press that option of the...

  • Newbie
  •   Plan Premium Country Mexico   Device iPhone 12 Pro Max Operating System iOS 15.5   I applied to update my students plan for Spotify on May the 2nd and the same day it was ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Please cancel account…husband died, March 2, 2022

You keep billing a closed credit card. I am not paying billing onG**g A******e, Reff # on US BANK CREDIT CARD. Last four digits of card

  • Visitor
  • You keep billing a closed credit card. I am not paying billing on G**g A******e, Reff #<removed sensitive info> on US BANK CREDIT CARD. Last four digits of card <removed sensitive info>
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Não estou conseguindo pagar meu Spotify atrasado

Já tentei de várias formas para efetuar o pagamento e não conseguir

  • Visitor
  • Já tentei de várias formas para efetuar o pagamento e não conseguir
  • Luan
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Can't update my payment method

It comes back with an unknown error when I try updating my payment method

  • Visitor
  • It comes back with an unknown error when I try updating my payment method
  • Luan
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Can't join Spotify Duo

Hello, I am trying to join my boyfriend's Spotify Duo as we now live together but I get an error message telling me I am trying to join from a different country.My profile says France but I can't change it to Germany, could you please help? Thank you...

  • Visitor
  • Hello,   I am trying to join my boyfriend's Spotify Duo as we now live together but I get an error message telling me I am trying to join from a different country. My profile says France but ...
  • Luan
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

plans for a large group - as an association member benefit

I am the secretary for the association/union of my work place, and we provide members benefits for their professional advancement as well as for their personal/family use. Members pay a yearly fee, and we are looking to expand the benefits we offer w...

  • Visitor
  • I am the secretary for the association/union of my work place, and we provide members benefits for their professional advancement as well as for their personal/family use. Members pay a yearly fee, a...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Student account automatically changed

Plan StudentFree/PremiumCountryAustraliaDeviceSamsungOperating System My Question or IssueI had a student Spotify at 5.99 per month but this month my subscription was changed to a different type at 11.99. I didn't authorise any changes and nor was I ...

  • Newbie
  • Plan Student Free/Premium Country Australia Device Samsung Operating System     My Question or Issue I had a student Spotify at 5.99 per month but this month my subscription wa...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many gift codes can I stack on my account?

PlanPremiumCountryMXDeviceN/AOperating SystemN/A My Question or IssueI'm curious as to how many yearly gift codes I can stack on my account. For example, I just bought a gift code for 1 year of premium and it expires on November of 2020. I want to ad...

  • Casual Listener
  • Plan Premium Country MX Device N/A Operating System N/A   My Question or Issue I'm curious as to how many yearly gift codes I can stack on my account. For example, I just bought a gift...
  • Alex
  • Spotify Legend
  • 8749 Views
  • 7 replies
  • 0 likes
  • 8749 Views
  • 7 replies
  • 0 likes

Solved!! Is there annual plan for spotify?

PlanPremiumCountryRomania My Question or IssueHello there. I was wondering if there is annual plan for spotify. I remember last year I subscribed to an annual plan but I can't see it anymore it only shows the monthly plan.

  • Casual Listener
  • Plan Premium Country Romania    My Question or Issue Hello there. I was wondering if there is annual plan for spotify. I remember last year I subscribed to an annual plan but I can't ...
  • vaajy
  • Roadie
  • 14328 Views
  • 4 replies
  • 0 likes
  • 14328 Views
  • 4 replies
  • 0 likes

Unable to Make payments.

Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue. Does this happen to anyone? What can I do?

  • Newbie
  • Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue.    Does this ...
  • Maxim
  • Spotify Star
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please help me

Deleted my Facebook which was attached to my spotify that I had for almost a decade. My whole life was on that spotify account. I'm devastated it's gone. I miss my spotify playlists daily. And it is SALT IN THR WOUND that I am ALSO being charged ever...

  • Visitor
  • Deleted my Facebook which was attached to my spotify that I had for almost a decade. My whole life was on that spotify account. I'm devastated it's gone. I miss my spotify playlists daily. And it is ...
  • OscarDC
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Subscription Error

My card has been getting charged for months now for spotify premium but I don't have spotify premium when I login

  • Visitor
  • My card has been getting charged for months now for spotify premium but I don't have spotify premium when I login      
  • Luan
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes