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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9645 Views
  • 23 replies
  • 2 likes
  • 9645 Views
  • 23 replies
  • 2 likes

Superuser Contribution How do i unsubscribe from a free trial of Premium Spotify. I do not want it

I was offered a 3 month free trial of Premium which i agreed too, but I am not making use of it, so i want to stop it before being charged anything.

  • Visitor
  • I was offered a 3 month free trial of Premium which i agreed too, but I am not making use of it, so i want to stop it before being charged anything.
  • Yordan
  • Moderator
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment can't process while abroad

I live in the US and am currently abroad in Germany. I received an email saying there was trouble collecting my Spotify Premium payment. I am trying to pay with my US credit card while in Germany.My current US credit card (on file) works and has plen...

  • Newbie
  • I live in the US and am currently abroad in Germany. I received an email saying there was trouble collecting my Spotify Premium payment. I am trying to pay with my US credit card while in Germany. ...
  • MihailY
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Cancel subscription

hi i realise your not an employee but i need some help and im not getting any from the support people , i opened a free account ive got charged $60 for the privilege of that i emailed support they took the details said they would get back to me and j...

  • Newbie
  • hi i realise your not an employee but i need some help and im not getting any from the support people , i opened a free account ive got charged $60  for the privilege of that i emailed support&n...
  • Hubo
  • Community Legend
  • 1469 Views
  • 2 replies
  • 0 likes
  • 1469 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot change my current plan to a yearly subsciption

PlanPremium (119.00 INR per month plan)CountryIndiaDevice(PC, Mobile)Operating System(Android Oreo, Windows 10) My Question or IssueHi, my current plan is 119.00 INR. I want to switch to the yearly plan as I have been using Spotify for 2 years now an...

  • Casual Listener
  • Plan Premium (119.00 INR per month plan) Country India Device (PC, Mobile) Operating System (Android Oreo, Windows 10)   My Question or Issue Hi, my current plan is &nbs...
  • OscarDC
  • Moderator
  • 633 Views
  • 6 replies
  • 1 likes
  • 633 Views
  • 6 replies
  • 1 likes

Superuser Contribution I am trying to get premium but it is not accepting my street.

I am trying to sign up for premium but it is saying that I need to enter a valid address but i've been entering my real address!!

  • Visitor
  • I am trying to sign up for premium but it is saying that I need to enter a valid address but i've been entering my real address!!
  • Jeremy
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium plan not working

meny apna spotify account premium plan buy kya tha abi 3 din pehly or 1 din premium chala phr band hogya khud ba khud 1 month wala plan tha please solve kardo sir

  • Newbie
  • meny apna spotify account premium plan buy kya tha abi 3 din pehly or 1 din premium chala phr band hogya khud ba khud 1 month wala plan tha please solve kardo sir 
  • Jeremy
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

I was told to renew my subscription for Spotify Premium student discount and it says I am ok for the next year for student premium, yet, on my account it says I am not. I am still a student and would like to continue getting student premium.

  • Visitor
  • I was told to renew my subscription for Spotify Premium student discount and it says I am ok for the next year for student premium, yet, on my account it says I am not. I am still a student and would...
  • Alex
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution A Payment Failed message keeps appearing on my Spotify and I'm getting ads.

I keep getting a message on Spotify that my payment failed. It didn't. I can see where the money for my subscription was taking out of my bank account and also have a receipt for the payment on my Spotify account. Now, I'm getting ads even though I s...

  • Newbie
  • I keep getting a message on Spotify that my payment failed. It didn't. I can see where the money for my subscription was taking out of my bank account and also have a receipt for the payment on my S...
  • Yordan
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, buenas tardes. Spotify me cambió de plan

Al entrar a mi cuenta, Vi que mi pago no se había procesado. Cuando lo pagué me pasó de plan familiar a plan individual cuando lo único que quería era pagar el plan familiar. Luego al regresar al plan familiar, me di cuenta que ya no estaban los miem...

  • Visitor
  • Al entrar a mi cuenta, Vi que mi pago no se había procesado. Cuando lo pagué me pasó de plan familiar a plan individual cuando lo único que quería era pagar el plan familiar. Luego al regresar al p...
  • Lyubka
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match.

PlanFree/PremiumCountrySouth koreaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) galaxy a22 5gOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 12My Question or IssueI want to upgrade to a premium, but Spotify says my credit c...

  • Visitor
  • Plan Free/Premium Country South korea Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) galaxy a22 5g Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 12 My Que...
  • MihailY
  • Moderator
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

release radar and discover weekly skip limits

in the past, release radar and discover weekly had no skip limits in the free version. Was this changed?

  • Newbie
  • in the past, release radar and discover weekly had no skip limits in the free version. Was this changed?
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Superuser Contribution Free to Duo not letting me select plan

PlanFreeCountrySouth AfricaDevice(Samsung Galaxy S9)Operating System(Android) My Question or IssueI have a free account and would like to upgrade to the Premium Duo for myself and my wife. When selecting join premium, it comes up with the individual ...

  • Newbie
  • Plan Free Country South Africa Device (Samsung Galaxy S9) Operating System (Android)   My Question or Issue I have a free account and would like to upgrade to the Premium Duo for mysel...
  • Alex
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

eu já efetuei meu pagamento para 3 meses de spotify porém nao tenho acesso

mesmo tendo efetuado pagamento para 3 meses de acesso ao spotify, não estou conseguindo acessar minhas músicas. aparece como se estivesse no plano free. Efetuei o pagamento há alguns dias e o pagamento ja saiu da minha conta bancária. Por que o spoti...

  • Visitor
  • mesmo tendo efetuado pagamento para 3 meses de acesso ao spotify, não estou conseguindo acessar minhas músicas. aparece como se estivesse no plano free. Efetuei o pagamento há alguns dias e o pagamen...
  • Bittencourt
  • Spotify Star
  • 116 Views
  • 1 replies
  • 1 likes
  • 116 Views
  • 1 replies
  • 1 likes

Solved!! Individual plans page is not available

Individual for 3 monthsFreeTurkey Device(Macbook Pro 2021)Operating System(MacOS Monterey) Individual plans page does not open. When I try to go to https://www.spotify.com/tr/plan/individual it redirects me back to https://www.spotify.com/tr/premium/

  • Casual Listener
  • Individual for 3 months Free Turkey   Device (Macbook Pro 2021) Operating System (MacOS Monterey)   Individual plans page does not open. When I try to go to https://www.spotify.com...
  • Bakh
  • Casual Listener
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I took premium subscription in Europe. I travelled to India and my premium sub stopped. Why?

PlanPremiumCountryGermany My Question or IssuePremium subscription taken in one country does not work in another. Why?

  • Newbie
  • Plan Premium Country Germany   My Question or Issue Premium subscription taken in one country does not work in another. Why?
  • Lyubka
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan address issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDuo plan giving me and my girlfriend issues, I have it set as her address yet it says she’s p...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Duo pla...
  • Dian
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes