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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130871 Views

69 replies

10 likes

Premium for Family
  • 130871 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63018 Views

87 replies

4 likes

  • 63018 Views
  • 87 replies
  • 4 likes

Pass membership to another user

Premium FamilyIreland My Question or IssueHi, I have a premium family account and want to close it but for my wife to keep going with a premium account on her own. I want her to be able to keep all her playlists etc. How do I go about this (closing t...

Newbie

Premium Family Ireland     My Question or Issue Hi,   I have a premium family account and want to close it but for my wife to keep going with a premium account on her own. I wa...

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution пропала подписка

оплатил подписку 10.03.23г, но спустя 2 недели премиум подписка пропала 

Newbie

оплатил подписку 10.03.23г, но спустя 2 недели премиум подписка пропала  

Alex

Spotify Legend

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did my subscription cancelled?

Premium Country Turkey Device iPhone X Operating System iOS 16.3 My account is showing free on the website and I am getting limited skips and getting ads in the app. I have purchased subscription on march for 3 months.

Casual Listener

Premium Country Turkey Device iPhone X Operating System iOS 16.3   My account is showing free on the website and I am getting limited skips and getting ads in the app. I have pur...

Bayramlisema

Casual Listener

296 Views

2 replies

0 likes

  • 296 Views
  • 2 replies
  • 0 likes

upgrade from duo to family

Planpremium duoCountryNetherlandsDeviceiphone 8 and higherOperating SystemiOS 16 and Windows My Question or IssueI want to upgrade my duo subscription to a family subscription, but when I want to change my subscription I can only choose between a fre...

Visitor

Plan premium duo Country Netherlands Device iphone 8 and higher Operating System iOS 16 and Windows   My Question or Issue I want to upgrade my duo subscription to a family subscriptio...

AdamDamon

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Can't pay through play store for 12 month subscription

CountryIndia DeviceMi 11t proOperating SystemAndroid 12 My Question or IssueI wanted to start 12 month subscription. I have money in play store wallet so i wanted to subscribe through that but im not getting option for it. I checked 1 month and 3 mon...

Newbie

  Country India  Device Mi 11t pro Operating System Android 12   My Question or Issue I wanted to start 12 month subscription. I have money in play store wallet so i wanted t...

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

plano duo mudou para spotify free. o que fazer?

Recebi convite do Plano Duo. O cadastro foi realizado com exito e consegui utilizar o app sem anuncios por um dia. Depois voltaram anúncios e minha conta mudou para Spotify FREE.

Visitor

Recebi convite do Plano Duo. O cadastro foi realizado com exito e consegui utilizar o app sem anuncios por um dia. Depois voltaram anúncios e minha conta mudou para Spotify FREE.

Bittencourt

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was I overcharged N1655 instead of the N990

I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved

Visitor

I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved

Dian

Spotify Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Pause premium subscription.

PlanPremiumCountryFranceDeviceSamsung S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid my premium subscription this month but I won't use it at all. Is it possible to pause it and then continue next month?

Visitor

Plan Premium Country France Device Samsung S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid my premium subscription this month but I ...

Luan

Spotify Star

12751 Views

3 replies

1 likes

  • 12751 Views
  • 3 replies
  • 1 likes

Superuser Contribution quisiera saber si es posible reversar un pago

quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar

Visitor

quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar

Vasil

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Change from family member to my own premium family

PlanPremium Family My Question or IssueI am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while maintaining my account. What should I do?

Newbie

Plan Premium Family   My Question or Issue I am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while ma...

AdamDamon

Community Legend

817 Views

1 replies

0 likes

  • 817 Views
  • 1 replies
  • 0 likes

Premium plan

PlanFree/PremiumCountryCanasaDeviceIphone 12Operating SystemiOS 10 My Question or Issuehello, i am trying to switch from free to a premium plan, but it keeps on saying i am not eligible. I know the 2 month free i won’t be eligible since i am in Quebe...

Newbie

Plan Free/Premium Country Canasa Device Iphone 12 Operating System iOS 10   My Question or Issue hello, i am trying to switch from free to a premium plan, but it keeps on saying i am n...

Maxim

Spotify Star

1236 Views

3 replies

0 likes

  • 1236 Views
  • 3 replies
  • 0 likes

Superuser Contribution payment issue

PlanFree/PremiumCountry USA Device(iPhone 12) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on the app. It says I'm still on a free plan. I eve...

Newbie

Plan Free/Premium Country   USA   Device (iPhone 12)     My Question or Issue I paid for a premium account through PayPal, the money has been taken out of my bank account...

Not applicable

1371 Views

2 replies

0 likes

  • 1371 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dlaczego bo ukończeniu wersji Premium liczba godzin w playliście maleje

Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualnie jest to 28h

Casual Listener

Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualni...

Hanusia

Casual Listener

344 Views

2 replies

0 likes

  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo with Sonos

PlanDuo PremiumCountryFRDeviceSAMSUMS My Question or IssueHello all, I have a duo premium account with my partner, i connected my phone to my sonos all is working except for spotify. Everytime I ask for a song my sonos is telling me that i don't have...

Visitor

Plan Duo Premium Country FR Device SAMSUMS     My Question or Issue Hello all,    I have a duo premium account with my partner, i connected my phone to my sonos all is ...

MihailY

Moderator

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay for premium with my Visa Gift Card

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that the payment failed and to use a different payment me...

Casual Listener

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that t...

Not applicable

1736 Views

4 replies

0 likes

  • 1736 Views
  • 4 replies
  • 0 likes