Premium for family

[luminousping]

My husband signed up for Premium for Family yesterday. When I log into my account online (via web browser) my account is under Premium for Family. But when I log into the App, my subscription is under Premium Trial. Will it be updated to Premium? Who can I contact?

[Jacob]

Hey @luminousping, welcome to the Spotify Community!

Can you double-check for me that you're logging in with the exact same details on the web player and your app?

Let me know 🙂

[luminousping]

Yes I am. Same email, same user name and password. I only have one account.

[Jacob]

@luminousping,

I know this seems redundant, but can I have you log out of both and then log in with your username and password (don't use the email) on both?

[luminousping]

Done that. No difference! Web is Premium, App is Trial.

Ps: Thanks for helping. 

[Jacob]

@luminousping,

Is the other information (other than the subscription) the same between the web and app? Like, do they have the same playlists?

[luminousping]

Yes, both devices have the same playlist. Info are the same, except for the subscription. I have tried logging off and back in, and restarting the phone, and reinstalling the App on my iphone, I still get Premium Trial. I hope my App account will be upgraded to Premium (for family) after 7 days automatically. Initially, I had lots of problem signing up too. Took many attempts before my account got accepted as part of the family package. 

[Jacob]

@luminousping,

After the trial has ended, let me know if you're part of the Family subscription! If you aren't I can help you further 🙂

[luminousping]

Ok, Jacob. Thank you very much. Will update again in a few days.

Have a nice week.

[luminousping]

My account is under family plan (as seen on Spotify page) but it still shows as trial on my mobile