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Premium not working

Premium not working

Hello I have subscribed to premium (60 days free trial) and I can't skip songs all time I want. It tells me it's a premium feature but I already have premium. And I logged out and in again after purchasing. Can we help me please
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1 Reply

Hi, @Elisa_Erza!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try reinstalling the app with the steps here.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

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