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Premium not working

Premium not working

Plan

Free/Premium

Country

 Ireland

Device

(iPhone 8 plus

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

  I am supposed to have premium with my Vodafone X deal but it’s not working 

Reply
1 Reply

Hey @Nicolehammel,

 

Thanks for reaching out. Welcome to the community!

 

First up, let's try the following to get your subscription working again:

 

  • Log out and back into your account. Occasionally this is necessary to force a sync of info between your device and the Spotify account system.

  • Check the status of your subscription. Go to your subscription page and check that your Premium subscription is still active.

  • Check the status of your payment. If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

  • Check that your Premium subscription isn’t on another account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. Check to see if you have any other accounts

 

If that didn't do the trick, I'd recommend checking with Vodafone to make sure your subscription is still active.

 

Let me know how it goes. Happy listening 🙂

NoahSpotify Star
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