Premium play

[Sammypoo]

All my downloaded music is unplayable now. I have the premium and I've had to do this before. But now it won't let me even download. Why does this keep happening?

[Luke]

Hey @Sammypoo,

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!