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When I installed spotify on my phone, a message popped up and saying I can pay 9php for 3 months. When I saw the message, it took 129php on my sim carrier. Do I need to use a credit card to get the promo?

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Hey @Le39, welcome to the Community!

 

To get the offer, you had to sign up using a recurring payment method. Also, keep in mind that you can only get this offer once per account.

 

If you redeemed a similar offer before, you wouldn't be eligible for this current offer. 

 

We suggest you reach out to us via Twitter or Facebook so we can take a look at your account.

 

We'll see what we can suggest once we take a look at your account.

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Marked as solution

Hey @Le39, welcome to the Community!

 

To get the offer, you had to sign up using a recurring payment method. Also, keep in mind that you can only get this offer once per account.

 

If you redeemed a similar offer before, you wouldn't be eligible for this current offer. 

 

We suggest you reach out to us via Twitter or Facebook so we can take a look at your account.

 

We'll see what we can suggest once we take a look at your account.

Can I just pay for the 9.00 promo using mobile load?

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