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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69703 Views
31 replies
2 likes
Moderator
120362 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155097 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
303957 Views
168 replies
13 likes
I wanted to ask why the new 3 month premium offer is not eligible for me? I canceled my previous subscription on the 6th of October, but it still doesnt let me order this new offer.
I wanted to ask why the new 3 month premium offer is not eligible for me? I canceled my previous subscription on the 6th of October, but it still doesnt let me order this new offer.
Regular
1373 Views
8 replies
0 likes
Alright I have had a family account for about 4 months give or take every time they have taken money out of my account on the 23rd well this month it was still the 23rd as a reocurring payment but on the 26th I got charged again for $14.99 for a paym...
Alright I have had a family account for about 4 months give or take every time they have taken money out of my account on the 23rd well this month it was still the 23rd as a reocurring payment but on...
239 Views
0 replies
0 likes
When I installed spotify on my phone, a message popped up and saying I can pay 9php for 3 months. When I saw the message, it took 129php on my sim carrier. Do I need to use a credit card to get the promo?
When I installed spotify on my phone, a message popped up and saying I can pay 9php for 3 months. When I saw the message, it took 129php on my sim carrier. Do I need to use a credit card to get the p...
Newbie
764 Views
2 replies
0 likes
I have purchased a Spotify gift card to redeem for Family Premium, but once I had redeemed it, it instead charged me $9.99 for 3 months. I then immediately went to upgrade instead for family premium and fortunately it did accept my payment. But I am ...
I have purchased a Spotify gift card to redeem for Family Premium, but once I had redeemed it, it instead charged me $9.99 for 3 months. I then immediately went to upgrade instead for family premium ...
243 Views
0 replies
0 likes
I created my spotify account when I was working in Malaysia. But then I was relocated to Thailand, and I cannot find any store to buy spotify premium card. I do not have credit card, my debit card is only union pay and cannot use for monthly payment ...
I created my spotify account when I was working in Malaysia. But then I was relocated to Thailand, and I cannot find any store to buy spotify premium card. I do not have credit card, my debit c...
1441 Views
0 replies
0 likes
Good afternoon. I am switching from Groove to Spotify in an account I just created yesterday and have never taken a trial from potify as I have used Groove for quite a while and had no need yet. I was only offered the 30 day trial and I am not sure w...
Good afternoon. I am switching from Groove to Spotify in an account I just created yesterday and have never taken a trial from potify as I have used Groove for quite a while and had no need yet. I wa...
Casual Listener
1687 Views
8 replies
1 likes
Tenho um plano premium ativo, pago mes a mes.Se assinar o plano anual yearly por 169,00, a cobranca mensal sera automaticamente suspensa?
Tenho um plano premium ativo, pago mes a mes. Se assinar o plano anual yearly por 169,00, a cobranca mensal sera automaticamente suspensa?
Casual Listener
709 Views
2 replies
0 likes
I just upgraded my account to 99$ for a year but my subscription says 9.99 a month for the next year. I only paid the year off to get the discount.
I just upgraded my account to 99$ for a year but my subscription says 9.99 a month for the next year. I only paid the year off to get the discount.
Newbie
731 Views
2 replies
1 likes
I had a monthly subscription for over 2 years. Last month, I took the opportunity of an annual subscription with a nice discount. Now I am being charged both a monthly fee as well as an annual fee on my credit card. Please help me cancel one !
I had a monthly subscription for over 2 years. Last month, I took the opportunity of an annual subscription with a nice discount. Now I am being charged both a monthly fee as well as an annual fee on...
Newbie
422 Views
1 replies
0 likes
After being a Spotify Member for over a year I recently had deal with the hot topic, vanishing offline tracks. This happened weekly. I eventually decided to close my account and move to a new 3 month trial, all was going well, then wollop I hit maxim...
After being a Spotify Member for over a year I recently had deal with the hot topic, vanishing offline tracks. This happened weekly. I eventually decided to close my account and move to a new 3 month...
598 Views
0 replies
0 likes
Hallo.Ich habe eine frage. Wenn ich mir jetzt ein Spotify Gutschein kaufe und mein Konto auflade, kann ich dann damit das Angebot 3Monate nur fuer 0.99c holen? Oder muss ich unbedingt mit PayPal etc. Zahlen?
Hallo. Ich habe eine frage. Wenn ich mir jetzt ein Spotify Gutschein kaufe und mein Konto auflade, kann ich dann damit das Angebot 3Monate nur fuer 0.99c holen? Oder muss ich unbedingt mit PayPal et...
Newbie
433 Views
1 replies
0 likes
I have already payed for the service but when I try to use it I can’t, it continue working like free Spotify
I have already payed for the service but when I try to use it I can’t, it continue working like free Spotify
268 Views
0 replies
0 likes
My Spotify payment is failing every time I enter my card number. I’m using a prepaid Visa card how do I fix this?Can anyone please help? Thanks
My Spotify payment is failing every time I enter my card number. I’m using a prepaid Visa card how do I fix this? Can anyone please help? Thanks
Casual Listener
661 Views
3 replies
0 likes
yesterday i signed up for premium because i saw it was only 99 cent for the first three months i did not realize you couldnt have multiple accounts until today so i upgraded to family premium but my problem was it would't go into affect until Februar...
yesterday i signed up for premium because i saw it was only 99 cent for the first three months i did not realize you couldnt have multiple accounts until today so i upgraded to family premium but my ...
312 Views
0 replies
0 likes
Im trying to cancel my subscription on my sons account but he can not remember the email or password link to the account. How would I be able to cancel?
Im trying to cancel my subscription on my sons account but he can not remember the email or password link to the account. How would I be able to cancel?
Regular
409 Views
1 replies
0 likes
I tried with a prepaid Visa giftcard I received and with my real Visa Credit card but I still get the message that the payment failed even thought I have enough funds or space for the payment. I tried buying it through my PC (incognito tab too) and t...
I tried with a prepaid Visa giftcard I received and with my real Visa Credit card but I still get the message that the payment failed even thought I have enough funds or space for the payment. I trie...
Regular
662 Views
3 replies
0 likes
Hi, I have upgraded to Spotify Family. I have made the invitations and my family members receive the Email with code. When clicking on the link for accepting invitation or the link to enter code, I only come to the website asking if I want to update ...
Hi, I have upgraded to Spotify Family. I have made the invitations and my family members receive the Email with code. When clicking on the link for accepting invitation or the link to enter code...
Spotify Star
407 Views
1 replies
0 likes
Yesterday at night I subscribed premium by an offer for 0.99€, but now, I have seen that you charges in my credit card 9.99€. How it is posible?Can it solved without use of http://ec.europa.eu/odr?I have seen that I can cancelled my subscription befo...
Yesterday at night I subscribed premium by an offer for 0.99€, but now, I have seen that you charges in my credit card 9.99€. How it is posible? Can it solved without use of http://ec.europa.eu/odr?...
Regular
984 Views
8 replies
0 likes
On a monthly subscription which expires 26th December. I received an email offering a yearly subscription. If I pay and switch to yearly now will my new yearly subscription start today or will it start at the end of my current monthly subscription?
On a monthly subscription which expires 26th December. I received an email offering a yearly subscription. If I pay and switch to yearly now will my new yearly subscription start today or wi...
Newbie
932 Views
6 replies
1 likes
Hi - I bought my father 10 Spotify vouchers and I'm in the process of trying to redeem them against his account. I've successfully redeemed 4...but have tried the next ones and they're not working. I'm just getting an error message despite entering t...
Hi - I bought my father 10 Spotify vouchers and I'm in the process of trying to redeem them against his account. I've successfully redeemed 4...but have tried the next ones and they're not working. I...
Spotify Star
289 Views
1 replies
0 likes
