This widget could not be displayed.
Announcements
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
">
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
  • This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.

Help categories

Account & Payment

    This widget could not be displayed.

Using Spotify

    This widget could not be displayed.

Listen Everywhere

    This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.

Premium randomly stopped

Premium randomly stopped

This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. it's like Spotify cancelled my premium. I called Rogers and they said everything is fine on their end and that I should be getting premium. this started today. 

This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
Reply
This widget could not be displayed.
This widget could not be displayed.
1 Reply

This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.

Since you pay through rogers they manage those types of subscriptions. I would contact sptofy so they can check the account on their end, but they wont be able to help manage the subscription, they will be able to tell you if they can see youre on premium or not, they will likely at some point send you back to Rogers.

 

https://www.spotify.com/about-us/contact/

This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.
This widget could not be displayed.