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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

2 keer moeten betalen

Ik heb me spotify betaald en dat stond ook op de website bijn mijn facatures, toch gaf mijn account aan dat ik een free abbonoment had.Ik kwam op de site geen stap voor uit en vind het ook erg jammer dat ik geen telefonisch contact op kan nemen.Kan i...

  • Newbie
  • Ik heb me spotify betaald en dat stond ook op de website bijn mijn facatures, toch gaf mijn account aan dat ik een free abbonoment had. Ik kwam op de site geen stap voor uit en vind het ook erg ja...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Wrong payment!

Spotify charged me 4,99 for three times but the promotion "Students" doesn't work. I want to make the Premium promotion but I don't know what should I do.

  • Newbie
  • Spotify charged me 4,99 for three times but the promotion "Students" doesn't work. I want to make the Premium promotion but I don't know what should I do.
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Can i cancel a 7 day free trial

Im worried it will charge me after the trial

  • Newbie
  • Im worried it will charge me after the trial
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Invite email help

My wife has not rrcieved my invite in a week. I've resent invite 6 times.

  • Newbie
  • My wife has not rrcieved my invite in a week. I've resent invite 6 times.
  • MariaPno
  • Newbie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Pasar de premium a familiar

Hoy active mi spotify premium pero quieroActivar el familiar. Se meCobrara 8.99 mas o solo seCobrara los dolares de diferencia???

  • Newbie
  • Hoy active mi spotify premium pero quiero Activar el familiar. Se me Cobrara 8.99 mas o solo se Cobrara los dolares de diferencia???
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

payement

Hi guys, I downloaded spotify on my ps4 on january 2th, and since february 3rd I got charged. I just called PS4 to have an explication(we just realized with my mom that we got charged on her card) they told me that it was a free trial. THE THINGS IS ...

  • Newbie
  • Hi guys, I downloaded spotify on my ps4 on january 2th, and since february 3rd I got charged. I just called PS4 to have an explication(we just realized with my mom that we got charged on her card) th...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

PROBLEMA DE PREMIUM

Me hice una cuenta nueva de spotify e inmediatamente me suscribí a premium con mi tarjeta de crédito, sin embargo, no puedo retroceder las canciones ni avanzarlas o retocederlas en la pantalla de reproducción, considero que puede ser por los 7 días g...

  • Newbie
  • Me hice una cuenta nueva de spotify e inmediatamente me suscribí a premium con mi tarjeta de crédito, sin embargo, no puedo retroceder las canciones ni avanzarlas o retocederlas en la pantalla de rep...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

PREMIUN

Comprei o Premium, pagamento foi aceito mas os recursos não foram liberados até agora. O que faço?

  • Newbie
  • Comprei o Premium, pagamento foi aceito mas os recursos não foram liberados até agora. O que faço?
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Hola , pregunta con suscripcion.

Buenas tardes como estan ? tengo una duda , antes tenia una cuenta en Spotify donde habia inicia el mes de prueba gratis y luego me lo iban a descontar de la tarjeta de credito , el tema es que el celular donde tenia la cuenta se echo a perder y ahor...

  • Newbie
  • Buenas tardes como estan ? tengo una duda , antes tenia una cuenta en Spotify donde habia inicia el mes de prueba gratis y luego me lo iban a descontar de la tarjeta de credito , el tema es que el ce...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Alterando o Plano

Se eu mudar meu plano premium para um plano de família e fatura será atualizada no proximo mês?

  • Newbie
  • Se eu mudar meu plano premium para um plano de família e fatura será atualizada no proximo mês?
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Double billing

Hello, everyone. I am receiving a double billing through my bank account every month. I am trying to find out why, but cannot. Spotify apparently cannot be contacted. I want them to cancel one of the accounts if that is the problem, but cannot. Help!

  • Casual Listener
  • Hello, everyone.   I am receiving a double billing through my bank account every month. I am trying to find out why, but cannot. Spotify apparently cannot be contacted. I want them to cancel o...
  • osornios
  • Spotify Star
  • 597 Views
  • 6 replies
  • 0 likes
  • 597 Views
  • 6 replies
  • 0 likes

Premium per studenti

Ho pagato l'abbonamento premium per studenti, ma l'istituto superiore che frequento non ha aderito a spotify. In caso non accettasse l'adesione è possibile chiedere il rimborso?

  • Newbie
  • Ho pagato l'abbonamento premium per studenti, ma l'istituto superiore che frequento non ha aderito a spotify. In caso non accettasse l'adesione è possibile chiedere il rimborso?
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Charged 10$ immediately after starting free trial

Hello, I signed up on 8/1/17 for free trial for a month. Then I upgraded on the same day to student discount for 4.99$ To be charged on 9/1/17. But I was immediately charged for 10$ in my bank account today (8/1/17) for the free trial. The order numb...

  • Newbie
  • Hello, I signed up on 8/1/17 for free trial for a month. Then I upgraded on the same day to student discount for 4.99$ To be charged on 9/1/17. But I was immediately charged for 10$ in my bank accoun...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

International Starbucks Partners Spotify Premium

Hello– I am a Starbucks partner of two years and just recently transfered to a new store in Austria. I was recieving free Spotify Premium with my American partner number (US******* [numbers hidden for security reasons]), which has recently been deact...

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  • Casual Listener
  • Hello–   I am a Starbucks partner of two years and just recently transfered to a new store in Austria. I was recieving free Spotify Premium with my American partner number (US**...
  • akui33
  • Casual Listener
  • 350 Views
  • 1 replies
  • 1 likes
  • Premium
    Starbucks
  • 350 Views
  • 1 replies
  • 1 likes

Starbucks partner spotify

I am a starbucks employee and I have always been able to get spotify premium for free. I have been trying to log into my account to set it up again for starbucks partners but it keeps saying : something went wrong. please try again later. This has be...

  • Casual Listener
  • I am a starbucks employee and I have always been able to get spotify premium for free. I have been trying to log into my account to set it up again for starbucks partners but it keeps saying : someth...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

charged more than selected

yo! last month (the 3rd to be exact) i started my 30 day free trial to see if it was worth it.. it was so when it charged this month it didn't charge the money it was supposed to.. i live in Denmark so we have crowns. it was only supposed to charge 1...

  • Newbie
  • yo! last month (the 3rd to be exact) i started my 30 day free trial to see if it was worth it.. it was so when it charged this month it didn't charge the money it was supposed to.. i live in Denmark ...
  • toman95
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Charged 6x

Hello there ! So this morning I saw that I was charged 6x for this months subscription 5x on one card and once on another if we can fix that, that would be greatI had to cancel my debit card a while ago, so last night I tried to put in my new one and...

  • Newbie
  • Hello there ! So this morning I saw that I was charged 6x for this months subscription 5x on one card and once on another if we can fix that, that would be great I had to cancel my debit card a whil...
  • toman95
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

I dint received pin code for buy spotify premium

I did not receive pin code messages from spotify for premium spotify payouts, help me please, What should I do?

  • Newbie
  • I did not receive pin code messages from spotify for premium spotify payouts, help me please, What should I do?
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Self Service | Device Management

I've been trying to get The Familiar Spotify, but it just doesn't want to get my card. I've tried with 2 cards and in two days. And it keeps saying the same with both cards.

  • Newbie
  • I've been trying to get The Familiar Spotify, but it just doesn't want to get my card. I've tried with 2 cards and in two days. And it keeps saying the same with both cards.
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Atencion a clientes

¿Algun numero telefonico para atencion a clientes?

  • Newbie
  • ¿Algun numero telefonico para atencion a clientes?
  • 189 Views
  • 0 replies
  • 2 likes
  • 189 Views
  • 0 replies
  • 2 likes