Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67699 Views

18 replies

94 likes

  • 67699 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132816 Views

69 replies

10 likes

Premium for Family
  • 132816 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68669 Views

89 replies

4 likes

  • 68669 Views
  • 89 replies
  • 4 likes

Superuser Contribution era premiun ahora ya no acepta mi tarjeta

spotifi ja hola hace como dos meses era premium con algunos problemas pero no impota mucho...el gran problema es que ahora ya no puedo ser premium sale un mensaje diciendo q siga intentando o que busque otras formas de pago pero es la unica tarjeta q...

Newbie

spotifi ja hola hace como dos meses era premium con algunos problemas pero no impota mucho...el gran problema es que ahora ya no puedo ser premium sale un mensaje diciendo q siga intentando o que bus...

RodrigoPalma

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution não vou receber meu período de teste grátis?

Oi, estou com um problema na cobrança. Sexta-feira eu entrei numa promoção de 7 dias de teste grátis, que terminaria dia 15/09, mas hoje (11/09) eu fiz minha assinatura premium definitiva e está escrito que a cobrança começará a partir de 15/09, poré...

Newbie

Oi, estou com um problema na cobrança. Sexta-feira eu entrei numa promoção de 7 dias de teste grátis, que terminaria dia 15/09, mas hoje (11/09) eu fiz minha assinatura premium definitiva e está escr...

RodrigoPalma

Roadie

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Já paguei o premium pelo boleto há mais de 5 dias e minha conta continua free. O que posso fazer?

Newbie

Já paguei o premium pelo boleto há mais de 5 dias e minha conta continua free. O que posso fazer?

RodrigoPalma

Roadie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

A mi correo llego que se realizó el débito de la suscripción con mi tarjeta de crédito, pero no tengo la suscripción premium aún, que puedo hacer?

Visitor

A mi correo llego que se realizó el débito de la suscripción con mi tarjeta de crédito, pero no tengo la suscripción premium aún, que puedo hacer?

RodrigoPalma

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo realizar o pagamento

Por volta das 20h de ontem (08/09/2017) estou tentando atualizar os dados de pagamento, pois o meu plano premium vence na data de hoje (09/09/2017), porém o site informa que esta em manutenção e com isso não consigo atualizar o pagamenfo.Aguardo um r...

Newbie

Por volta das 20h de ontem (08/09/2017) estou tentando atualizar os dados de pagamento, pois o meu plano premium vence na data de hoje (09/09/2017), porém o site informa que esta em manutenção e com ...

RodrigoPalma

Roadie

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

Superuser Contribution De Premiun normal a Premiun Familiar

Si he adquirido una cuenta premiun en éstas fechas y quiero solicitar el cambio al plan familiar. ¿Cuánto sería lo que tengo que en concepto de éste mes?

Visitor

Si he adquirido una cuenta premiun en éstas fechas y quiero solicitar el cambio al plan familiar. ¿Cuánto sería lo que tengo que en concepto de éste mes? 

RodrigoPalma

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo inscribir mi tarjeta de crédito

Hola, el problema que tengo es que quiero volver mi cuenta premium pero no me permite registrar mi tarjeta que es "American express" porque dice lo siguiente: "Parece que tu tarjeta es de un país donde no hay Spotify." Yo soy de Colombia, y tengo spo...

Newbie

Hola, el problema que tengo es que quiero volver mi cuenta premium pero no me permite registrar mi tarjeta que es "American ...

RodrigoPalma

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cambiar mi suscripción

Hola!A través de una promoción de la compañia teléfonica PERSONAL fui suscripta a una cuenta premium, la cual no puedo dar de baja. Me comuniqué con la compañia teléfonica y me dicen que mi suscripción fue dada de baja en diciembre 2016, hoy intento ...

Newbie

Hola! A través de una promoción de la compañia teléfonica PERSONAL fui suscripta a una cuenta premium, la cual no puedo dar de baja. Me comuniqué con la compañia teléfonica y me dicen que mi suscrip...

RodrigoPalma

Roadie

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAMBIÉ DE TARJETA, ME HICIERON EL CARGO Y AÚN TENGO SPOTY EN PAUSA

Buenas, cambié la tarjeta con la que pagaba Spoty y cuando se iba a realizar el cargo Spoty se puso en pausa porque la tarjeta inscrita ya no era valida. Fui e inscribí una nueva tarjeta, Spoty me hizo el cargo del mes, pero sigue en pausa.Cómo soluc...

Newbie

Buenas, cambié la tarjeta con la que pagaba Spoty y cuando se iba a realizar el cargo Spoty se puso en pausa porque la tarjeta inscrita ya no era valida. Fui e inscribí una nueva tarjeta, Spoty me hi...

RodrigoPalma

Roadie

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium pausada

Boa tarde Gostaria De saber pq a minha conta esta pausada n estavaa assim ja efetuei o pagamento dia 26 e estava funcionando até dia 6 e do nada parou gostaria que resolvessem isso pfacho injusto eu estar pagando e n poder usar. Grato

Newbie

Boa tarde  Gostaria De saber pq a minha conta esta pausada  n estavaa assim  ja efetuei o pagamento dia 26 e estava funcionando até dia 6 e do nada parou  gostaria que resolve...

RodrigoPalma

Roadie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium Familiar

Tínhamos a conta Familiar Premium e resolvemos cancelar, pouco tempo depois resolvemos voltar e adquirir a conta Prenium Familiar, todos os usuários voltaram normalmente a usar, porém quando o titular da conta me envia convite por e-mail, após preenc...

Visitor

Tínhamos a conta Familiar Premium e resolvemos cancelar, pouco tempo depois resolvemos voltar e adquirir a conta Prenium Familiar, todos os usuários voltaram normalmente a usar, porém quando o titula...

RodrigoPalma

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Cancellation

My old spotify account kicked me off and won't let me log back in. I need to cancel this account so I am not paying for an account that I am not able to use. Help ?

Newbie

My old spotify account kicked me off and won't let me log back in. I need to cancel this account so I am not paying for an account that I am not able to use. Help ?

RodrigoPalma

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Canceling premium account after payment had done

Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i see the payment on my credit card extract. I cance...

Newbie

Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i...

SpotCreated

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

premium not showing

Ordered premium, charged september 13th, still not showing. any ideas? have tried logging out and back in, restarting app

Newbie

Ordered premium, charged september 13th, still not showing.  any ideas?  have tried logging out and back in, restarting app

SpotCreated

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

MOBILE PAYMENT OPTION DOES NOT APPEAR IN MY ACCOUNT

HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.

Newbie

HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.

SpotCreated

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Student membership

Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name and birthday as well, but it keep saying it cannot ve...

Newbie

Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name an...

SpotCreated

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Charged after canceling premium

I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?

Newbie

I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?

SpotCreated

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Premium randomly stopped

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. it's like Spotify cancelled my premium. I called Rog...

Newbie

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. i...

SpotCreated

Roadie

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Took money for subscription and i Got no premium

I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln). Now the 0.99 time is over and Spotify took 19.99 from by bank account but i have no premium and i cant unsubcribe anyth...

Newbie

I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln).  Now the 0.99 time is over and Spotify took 19.99 from by bank ...

SpotCreated

Roadie

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes