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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69177 Views
31 replies
2 likes
Moderator
120270 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
154718 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
303200 Views
168 replies
13 likes
Hello, I bought Student Discount my credit card. and I sent my transcripts. Then, they come back to me. "Verified". I continued to complete but It wanted to me again credit card number and 6.99₺. What can I do? I'm already bought this.
Hello, I bought Student Discount my credit card. and I sent my transcripts. Then, they come back to me. "Verified". I continued to complete but It wanted to me again credit card number and 6.99₺. Wha...
283 Views
0 replies
0 likes
Spotify just changed my email address to someone else's. How do I get it back?!
Spotify just changed my email address to someone else's. How do I get it back?!
235 Views
0 replies
0 likes
Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per month. Why so? Thank you
Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per mont...
Community Legend
312 Views
1 replies
0 likes
I have a family subscription.I recently moved from the UK to Australia and changed my details.I deleted my partners account by accident at this point.She has set up a new account but lost her playlists. Can they be retrieved by Spotify?
I have a family subscription. I recently moved from the UK to Australia and changed my details. I deleted my partners account by accident at this point. She has set up a new account but lost her p...
Community Legend
426 Views
1 replies
0 likes
So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?
So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?
Community Legend
694 Views
3 replies
0 likes
My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine since charge can just be applied for future monthly s...
My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine si...
Community Legend
327 Views
1 replies
0 likes
I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Please, be nice, I'm a noobie
I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Pl...
Spotify Star
506 Views
3 replies
0 likes
Today I noticed that my account downgraded from Premium to Free.When I checked my mails, I saw that my payment wasn't accepted. I recall that a week or 2 ago, I had to change my Paypal account pwd because there was some unexpected activity.I totally ...
Today I noticed that my account downgraded from Premium to Free. When I checked my mails, I saw that my payment wasn't accepted. I recall that a week or 2 ago, I had to change my Paypal acc...
219 Views
0 replies
0 likes
More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already been debited to my card.
More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already be...
203 Views
0 replies
0 likes
Hi, According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red). But when logging into Spotify I show that the account I have is a free account and that I could regist...
Hi, According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red). But when logging into Spoti...
221 Views
0 replies
0 likes
Hello, I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no longer being billed for the account and refunded for previous deduc...
Hello, I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no l...
232 Views
0 replies
0 likes
Hi, i am trying to renew my subscription (ends today) and i keep getting the "oops, something went wrong message". I tried different browser, tried clearing cache and still this is always happening. I checked my card and no acccount verification or 1...
Hi, i am trying to renew my subscription (ends today) and i keep getting the "oops, something went wrong message". I tried different browser, tried clearing cache and still this is always happening. ...
Newbie
413 Views
1 replies
1 likes
Hi, it looks like I have been getting charged $10 two times a month for several months and I only use one account. How can I fix this or delete one of the accounts associated my credit card if there are multiple accounts attached to it?
Hi, it looks like I have been getting charged $10 two times a month for several months and I only use one account. How can I fix this or delete one of the accounts associated my credit card if there ...
Community Legend
547 Views
1 replies
0 likes
I have a spotify remium account, I pay the 12.95 every month. Now I logged in from a new computer using facebook and it shows me that I am using spotify free. who can help me?
I have a spotify remium account, I pay the 12.95 every month. Now I logged in from a new computer using facebook and it shows me that I am using spotify free. who can help me?
Not applicable
303 Views
1 replies
0 likes
Hi there, I applied for student discount on the 1st of November, but the regular amount was charged November 5th for my premium. Did something go wrong? How can I look into this?
Hi there, I applied for student discount on the 1st of November, but the regular amount was charged November 5th for my premium. Did something go wrong? How can I look into this?
Not applicable
297 Views
1 replies
0 likes
I want to get premium but the message is that my student details are being used by another account. I have no knowledge of this and don't know how to resolve. Can you help please.
I want to get premium but the message is that my student details are being used by another account. I have no knowledge of this and don't know how to resolve. Can you help please.
Community Legend
560 Views
1 replies
0 likes
i tried with 3 different card and all of them failed and also i tried with mobile provider base it says i've reach my limit. and i can't change my country.
i tried with 3 different card and all of them failed and also i tried with mobile provider base it says i've reach my limit. and i can't change my country.
Roadie
330 Views
1 replies
0 likes
I've had a premium account for awhile at the $13 price, and my payment didn't go through last month so my premium got cancelled. I ended up making a new account with the student pricing. I just received an email telling me I got charged $13 for my fi...
I've had a premium account for awhile at the $13 price, and my payment didn't go through last month so my premium got cancelled. I ended up making a new account with the student pricing. I just recei...
Roadie
329 Views
1 replies
0 likes
I was going to subscribe to the student discount, but I didn't upload the documents they ask. Even so, there's a payment made twice for that service and I don't even have it. What can I do?
I was going to subscribe to the student discount, but I didn't upload the documents they ask. Even so, there's a payment made twice for that service and I don't even have it. What can I do?
Roadie
302 Views
1 replies
0 likes
My bank acount has shown 2 pending transactions from spotify, one is the student discout price ( which I tried to do originally, but I kept getting the "we cannot confirm your enrollment" message) and the normal monthly subscription price. How do i g...
My bank acount has shown 2 pending transactions from spotify, one is the student discout price ( which I tried to do originally, but I kept getting the "we cannot confirm your enrollment" message) an...
Roadie
347 Views
1 replies
0 likes
