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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5273 Views
  • 23 replies
  • 2 likes
  • 5273 Views
  • 23 replies
  • 2 likes

Superuser Contribution Fernando

Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi solicitud y ahorita en la tarde al parecer se volvió a...

  • Newbie
  • Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi sol...
  • MonicaM_Bogota
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free instead of Premium-new PC

Hello,I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My friend sees my account, but there is no user name, only...

  • Newbie
  • Hello, I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My fr...
  • MonicaM_Bogota
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer premium

Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?

  • Newbie
  • Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?
  • MonicaM_Bogota
  • Roadie
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancaled my subscription

I am paying every month getting noting trying to cancel my account

  • Newbie
  • I am paying every month getting noting trying to cancel my account😠😠
  • MonicaM_Bogota
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague premium se cargo en mi banco y aun estoy en trial

Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas

  • Newbie
  • Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas
  • MonicaM_Bogota
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem getting premium

I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription.The thing is that I paid with Paypal and at the time I didn't have money on it but I checked on PP account ...

  • Newbie
  • I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription. The thing is that I paid with Paypal and at the time I...
  • MonicaM_Bogota
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already paid and I'm still free

I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?

  • Newbie
  • I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?
  • Aimee_T
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio.Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las cuentas.

  • Newbie
  • Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio. Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las ...
  • Aimee_T
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Manager

I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance

  • Newbie
  • I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance
  • MonicaM_Bogota
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy escrito

  • Newbie
  • Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy es...
  • Aimee_T
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge on my credit card - I have no spotify account!

Hi, I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that account using my credit card and I do not know how to cance...

  • Newbie
  • Hi,   I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that...
  • MonicaM_Bogota
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con la suscripción

Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, realize la compra de 3 meses premium al precio normal ...

  • Newbie
  • Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, rea...
  • Aimee_T
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Otros medios de pago

Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o también tarjetas de débito o TARJETAS DE CREDITO PREPAG...

  • Newbie
  • Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o tamb...
  • Aimee_T
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Suscripcion

Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore

  • Newbie
  • Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore
  • meowismybaby15
  • Casual Listener
  • 132 Views
  • 2 replies
  • 0 likes
  • 132 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me deja suscribirme

Buena tardePor alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualizar mi método de pago con la nueva tarjeta no me lo acepta con ninguna ...

  • Visitor
  • Buena tarde Por alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualizar mi método de...
  • Aimee_T
  • Roadie
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Move playlists from Tidal to Spotify?

Hi I've decided to switch over to Spotify from Tidal and I'm wondering how I can transfer my playlists. I have 4500 songs in just one playlist and I really don't want to do it manually. I know there are apps like Stamp or Soundiiz but they are all pa...

  • Visitor
  • Hi I've decided to switch over to Spotify from Tidal and I'm wondering how I can transfer my playlists. I have 4500 songs in just one playlist and I really don't want to do it manually. I know there ...
  • blackarcanis
  • Roadie
  • 49610 Views
  • 1 replies
  • 0 likes
  • 49610 Views
  • 1 replies
  • 0 likes

I can't log in with my PayPal to pay my Subscribtion

Every Time i try to log in on the spotify Site with my paypal account the site realoads and i can't pay gor my subscribtion

  • Newbie
  • Every Time i try to log in on the spotify Site with my paypal account the site realoads and i can't pay gor my subscribtion
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Charged already?

I just signed up for free trial and my credit card was charged? This is crazy. Please help!

  • Newbie
  • I just signed up for free trial and my credit card was charged? This is crazy. Please help!
  • Bittencourt
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

I am being charged for spotify after cancelling. I do not think I have any other accounts and don't

I am being charged for spotify and it needs to stop. I have cancelled my subscription. I do not know if I have other accounts somewhere that are being charged and have no idea how to find them if I do. MY MARRIAGE IS SERIOUSLY GOING TO END BECAUSE OF...

  • Newbie
  • I am being charged for spotify and it needs to stop.  I have cancelled my subscription.  I do not know if I have other accounts somewhere that are being charged and have no idea how to find...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already subscribe to premium and doesn't work

Hi, I already paid for premium for students, send my info and get the confirmation of SheerID, they haved charged me twice and still doesn't work my premium account, I had log out and log in and still the same.... also i can't see a real help assista...

  • Newbie
  • Hi, I already paid for premium for students, send my info and get the confirmation of SheerID, they haved charged me twice and still doesn't work my premium account, I had log out and log in and stil...
  • Aimee_T
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes