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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132078 Views

69 replies

10 likes

Premium for Family
  • 132078 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66489 Views

89 replies

4 likes

  • 66489 Views
  • 89 replies
  • 4 likes

Canceling premium account after payment had done

Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i see the payment on my credit card extract. I cance...

Newbie

Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i...

SpotCreated

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

premium not showing

Ordered premium, charged september 13th, still not showing. any ideas? have tried logging out and back in, restarting app

Newbie

Ordered premium, charged september 13th, still not showing.  any ideas?  have tried logging out and back in, restarting app

SpotCreated

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

MOBILE PAYMENT OPTION DOES NOT APPEAR IN MY ACCOUNT

HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.

Newbie

HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.

SpotCreated

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Student membership

Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name and birthday as well, but it keep saying it cannot ve...

Newbie

Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name an...

SpotCreated

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Charged after canceling premium

I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?

Newbie

I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?

SpotCreated

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Premium randomly stopped

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. it's like Spotify cancelled my premium. I called Rog...

Newbie

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. i...

SpotCreated

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Took money for subscription and i Got no premium

I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln). Now the 0.99 time is over and Spotify took 19.99 from by bank account but i have no premium and i cant unsubcribe anyth...

Newbie

I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln).  Now the 0.99 time is over and Spotify took 19.99 from by bank ...

SpotCreated

Roadie

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Cancelation Spotify Student

ow can I cancel Spotify Student according to that I was going to register my ID. But he did not and they are charging me 0.49 a day and I do not have a profit, just cheating on me! help me please

Newbie

  ow can I cancel Spotify Student according to that I was going to register my ID. But he did not and they are charging me 0.49 a day and I do not have a profit, just cheating on me! help me p...

SpotCreated

Roadie

158 Views

1 replies

0 likes

  • 158 Views
  • 1 replies
  • 0 likes

Random Double Charge Started

Hey Hey,Can anyone shed some light as to how and why spotify has now started to randomly double charge me? I love the app as I love music but it's a bit degrading how they have pretty much stolen my money.I have only x1 email address so only x1 accou...

Newbie

Hey Hey, Can anyone shed some light as to how and why spotify has now started to randomly double charge me? I love the app as I love music but it's a bit degrading how they have pretty much stolen m...

SpotCreated

Roadie

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Spotify is declining my payment

Hi,So i've recently put money on my visa account and i've tried to pay for my subscription because it just ran out. But as i try to pay for it it keeps saying that my cards 'having a bad day' and won't accept my payment. I know that there is money on...

Newbie

Hi, So i've recently put money on my visa account and i've tried to pay for my subscription because it just ran out. But as i try to pay for it it keeps saying that my cards 'having a bad day' and w...

SpotCreated

Roadie

227 Views

1 replies

1 likes

  • 227 Views
  • 1 replies
  • 1 likes

Premium Subscription

I just paid for premium subscription and I got the confirmation and everything. Why I can't use it?

Newbie

I just paid for premium subscription and I got the confirmation and everything. Why I can't use it?  

SpotCreated

Roadie

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Me suscribi a premium y no funciona.

El 3 de septiembre comencé a utilizar mi primer mes gratis y ahora no puedo escuchar música sin conexión y me sale el mensaje de nuevo de probar Premium.Que puedo hacer?

Newbie

El 3 de septiembre comencé a utilizar mi primer mes gratis y ahora no puedo escuchar música sin conexión y me sale el mensaje de nuevo de probar Premium. Que puedo hacer?

thebluecassette

Music Fan

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being charged with both Spotify Premium and Spotify Premium Family

I am being charged with both Spotify Premium and Spotify Premium Family. I know I have cancelled the Spotify Premium Last Month since I am subscribed to Spotify Family. HOw can I reverse the charges on the Spotify Premium and not be charged again per...

Newbie

I am being charged with both Spotify Premium and Spotify Premium Family. I know I have cancelled the Spotify Premium Last Month since I am subscribed to Spotify Family. HOw can I reverse the charges ...

RodrigoPalma

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium student not working

I bought spotify student premium for the correct account and it's my third time purchasing it. However it's not working this time and keeps prompting me to buy premium when i already did.

Newbie

I bought spotify student premium for the correct account and it's my third time purchasing it. However it's not working this time and keeps prompting me to buy premium when i already did. 

RodrigoPalma

Roadie

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Me quitaron mi dinero

Pague 5dlls por el servicio de estudiante y me lo descontaron a mi tarjeta y no me esta funcionando

Newbie

Pague 5dlls por el servicio de estudiante y me lo descontaron a mi tarjeta y no me esta funcionando

141 Views

0 replies

0 likes

  • 141 Views
  • 0 replies
  • 0 likes

Doble cargo a mi tarjeta de crédito 2 meses seguidos

Doble cargo a mi tarjeta de crédito 2 meses seguidos, es un buen servicio y quiero coservarlo, pero no con cargos dobles cada mes.

Visitor

Doble cargo a mi tarjeta de crédito 2 meses seguidos, es un buen servicio y quiero coservarlo, pero no con cargos dobles cada mes.

126 Views

0 replies

0 likes

  • 126 Views
  • 0 replies
  • 0 likes

30 dias grátis no boleto bancário

Estou pela primeira vez fazendo uma experiência com o Spotify. Gostaria de saber como funciona o período de 30 dias grátis para quem paga no boleto bancário. Terei 2 meses pelo preço de 1? Alguém?

Newbie

Estou pela primeira vez fazendo uma experiência com o Spotify. Gostaria de saber como funciona o período de 30 dias grátis para quem paga no boleto bancário. Terei 2 meses pelo preço de 1? Alguém?&nb...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Cobrança inedevida

Ja cancelei minha conta do spotify a algumas semanas e agora veio uma cobrança de assinatura premiun , ja fiz todos os passos que você fala nos posts , na aba minha conta consta " Sua assinatura Premium termina em 21/09/17e você não terá mais músicas...

Casual Listener

Ja cancelei minha conta do spotify a algumas semanas e agora veio uma cobrança de assinatura premiun , ja fiz todos os passos que você fala nos posts , na aba minha conta consta " Sua assinatura...

xyjulioxy

Casual Listener

425 Views

5 replies

0 likes

  • 425 Views
  • 5 replies
  • 0 likes

Can't pay with paysafecard

The problem is that i bought a psc (10€) online and wanted to buy premium for one month but when i enter the PIN a textfield pops up that says: "This paysafecard PIN cannot be used to pay at this online shop".

Newbie

The problem is that i bought a psc (10€) online and wanted to buy premium for one month but when i enter the PIN a textfield pops up that says: "This paysafecard PIN cannot be used to pay at this onl...

291 Views

0 replies

1 likes

  • 291 Views
  • 0 replies
  • 1 likes

Solved!! Pagamento

Me cadastrei no premium, porém ainda não tive os 30 dias FREE e já descontou do meu cartão o pagamento. Queria aproveitar os 30 dias free e posteriormente começar a pagar. O que posso fazer?

Casual Listener

Me cadastrei no premium, porém ainda não tive os 30 dias FREE e já descontou do meu cartão o pagamento. Queria aproveitar os 30 dias free e posteriormente começar a pagar. O que posso fazer?

Bittencourt

Spotify Star

653 Views

3 replies

0 likes

  • 653 Views
  • 3 replies
  • 0 likes