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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70486 Views

19 replies

94 likes

  • 70486 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Azitajoon1

Visitor

134329 Views

70 replies

10 likes

Premium for Family
  • 134329 Views
  • 70 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72915 Views

89 replies

4 likes

  • 72915 Views
  • 89 replies
  • 4 likes

Credit card expired / couldn't go month x month premium so bought 1 year premium/ playlists GONE!

My credit card expired and all I could see in month x month for premium was family which I don't need so I bought the whole year premium and now I see my playlists are all gone. Not good ! Help!!

Newbie

My credit card expired and all I could see in month x month for premium was family which I don't need so I bought the whole year premium and now I see my playlists are all gone. Not good ! Help!!&nbs...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Spotify is charging to a credit card that it wasn't mine

Hello!I want to know what to do, Spotify is charging to my dad's credit card, he has an iphone and he doesn't even have the app, we don't want the charge for the next month (he had to paid it because if he not did it his card will be blocked for non ...

Casual Listener

Hello! I want to know what to do, Spotify is charging to my dad's credit card, he has an iphone and he doesn't even have the app, we don't want the charge for the next month (he had to paid it becau...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Cant use canadian credit card to change from australian subscription

I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I get the error message "Oops, seems your card or paym...

Newbie

I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I g...

363 Views

0 replies

0 likes

country change
Credit Card
Subscription
  • 363 Views
  • 0 replies
  • 0 likes

Cancel Subscription that's connect to facebook

I have Spotify premium on facebook and I want to cancel my subscription. I tired but it asked me to continue on Facebook and I not sure where to go.

Newbie

I have Spotify premium on facebook and I want to cancel my subscription. I tired but  it asked me to continue on Facebook and I not sure where to go.

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

country problems for premium family

ok this is getting KAFka total. So i had to change my country because, although I live in Spain with my family, I have enlisted a belgian account for the payment. So now I have to be Belgian ! Then I changed it to premium family. No problem until I i...

Newbie

ok this is getting KAFka total. So i had to change my country because, although I live in Spain with my family, I have enlisted a belgian account for the payment. So now I have to be Belgian ! Then I...

MarijaLaansoo

Newbie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Me pausaron mi cuenta pero yo cambie un código de tarjeta prepagada

Saludos tengo suspendida mi cuenta pero antes de que eso pasara yo compre una tarjeta prepagada de $100 pesos mexicanos y siguen queriendo retirar de mi tarjeta, no entiendo entonces que fue de la tarjeta prepagada si hasta aparece en mis recibos

Newbie

Saludos tengo suspendida mi cuenta pero antes de que eso pasara yo compre una tarjeta prepagada de $100 pesos mexicanos y siguen queriendo retirar de mi tarjeta, no entiendo entonces que fue de la ta...

300 Views

0 replies

0 likes

suscripcion
  • 300 Views
  • 0 replies
  • 0 likes

Blocked number

My number has been blocked and I can't pay for my music I want this to be fixed for me please someone help me

Newbie

My number has been blocked and I can't pay for my music I want this to be fixed for me please someone help me😭😭😭😭

Bittencourt

Spotify Star

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Charges

I got charged for the Hulu & Spotify plan but it didn't work for me for some reason, I don't have it set up at all, it never worked but you guys of course still charged me, I want my money back instantly. You guys said you would not charge me since i...

Newbie

I got charged for the Hulu & Spotify plan but it didn't work for me for some reason, I don't have it set up at all, it never worked but you guys of course still charged me, I want my money back i...

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

There is no globe in the mode of payment

How am i gonna pay since im only using prepaid load then the option globe isnt there

Newbie

How am i gonna pay since im only using prepaid load then the option globe isnt there

SpotCreated

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Subscription

I cancelled my free subscription before the due date. Why did you guys still charge my account??

Newbie

I cancelled my free subscription before the due date. Why did you guys still charge my account??

SpotCreated

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Canceled by subscription the day the payment was taken out

I wanted to cancel my subscription before the payment was taken out, but after I cancled it the bank account told me it charged me for another month of spotify. I need my money back for this months payment, which I canceled!!

Newbie

I wanted to cancel my subscription before the payment was taken out, but after I cancled it the bank account told me it charged me for another month of spotify. I need my money back for this months p...

SaraiSound

Roadie

335 Views

1 replies

1 likes

  • 335 Views
  • 1 replies
  • 1 likes

No tengo Premium

El día de ayer pague Spotify Premium en el OXXO y por lo que leí me tiene que llegar un correo como de aceptación de pago pero no me a llegado nada, ni en la bandeja principal ni en no deseados. ¿Qué hago?

Newbie

El día de ayer pague Spotify Premium en el OXXO y por lo que leí me tiene que llegar un correo como de aceptación de pago pero no me a llegado nada, ni en la bandeja principal ni en no deseados. ¿Qué...

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

Premium Payment

I have been an active Premium member for years now; I love it. However, I had to lapse last month due to funding problems; when I try to enter my (correct) card information, andmy fiancees (both now have funds again), it says my bank is having techni...

Casual Listener

I have been an active Premium member for years now; I love it. However, I had to lapse last month due to funding problems; when I try to enter my (correct) card information, andmy fiancees (both now ...

KFunk1486

Casual Listener

527 Views

5 replies

1 likes

  • 527 Views
  • 5 replies
  • 1 likes

Premium trial

I bought a tree month trial 6 juli for 99 cent but Its the second month and iT doesnt work anymore

Newbie

I bought a tree month trial 6 juli for 99 cent but Its the second month and iT doesnt work anymore

168 Views

0 replies

0 likes

  • 168 Views
  • 0 replies
  • 0 likes

Solved!! Charges

Got charged when I cancelled about a month ago.

Newbie

Got charged when I cancelled about a month ago.

JoshuaSon

Newbie

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes

503 Error

When ı try to buy a student premium. This error output. 503 Service Unavailable Sorry for my bad english

Newbie

When ı try to buy a student premium.   This error output.  503 Service Unavailable    Sorry for my bad english 🙂

emily-f93

Newbie

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Extend subscription in Lithuania

Hello. Now I live in Lithuania but I have Belorussian card for payments. And there is no spotify premium cards in shops what can I do to extend my premium subscription???

Newbie

Hello. Now I live in Lithuania but I have Belorussian card for payments. And there is no spotify premium cards in shops what can I do to extend my premium subscription???

Maxim

Spotify Star

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

How to Pay (PHILIPPINES)

I've been wanting to upgrade to premium since time immemorial but I don't know how to pay. I don't have a credit card or PayPal so my only way to pay is through payment counters in malls. I received an email containing the voucher and my payment code...

Casual Listener

I've been wanting to upgrade to premium since time immemorial but I don't know how to pay. I don't have a credit card or PayPal so my only way to pay is through payment counters in malls. I received ...

briancasus

Casual Listener

2416 Views

2 replies

0 likes

  • 2416 Views
  • 2 replies
  • 0 likes

Superuser Contribution change my residence

hi, i have my premium acount located in Brasil but i move to live in ecuador for a long time and my dad continue in brazil so now i have a message that i only can be for 14 days out of the country and i cant enter to my spotify premium.. what i have ...

Newbie

hi, i have my premium acount located in Brasil but i move to live in ecuador for a long time and my dad continue in brazil so now i have a message that i only can be for 14 days out of the country an...

RodrigoPalma

Roadie

302 Views

2 replies

0 likes

  • 302 Views
  • 2 replies
  • 0 likes

Premium account switch to free

I had een premium acount. Today it has switch to a free account. All the invoices are visible on my account. Only the last invoice has not been transvered from my bankaccount. The bank balance is not the problem. Also i did not resive an email from s...

Newbie

I had een premium acount. Today it has switch to a free account. All the invoices are visible on my account. Only the last invoice has not been transvered from my bankaccount. The bank balance is not...

SpotCreated

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes