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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151994 Views

69 replies

10 likes

Premium for Family
  • 151994 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97924 Views

89 replies

4 likes

  • 97924 Views
  • 89 replies
  • 4 likes

Payment with student discount

Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per month. Why so? Thank you

Newbie

Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per mont...

Tom

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

deleted an account by mistake

I have a family subscription.I recently moved from the UK to Australia and changed my details.I deleted my partners account by accident at this point.She has set up a new account but lost her playlists. Can they be retrieved by Spotify?

Newbie

I have a family subscription. I recently moved from the UK to Australia and changed my details. I deleted my partners account by accident at this point. She has set up a new account but lost her p...

jsannn

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice... again

So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?

Casual Listener

So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?

Jacob

Community Legend

679 Views

3 replies

0 likes

  • 679 Views
  • 3 replies
  • 0 likes

Charged twice , still premium for student is not activated

My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine since charge can just be applied for future monthly s...

Casual Listener

My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine si...

jsannn

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Free subscription

I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Please, be nice, I'm a noobie

Casual Listener

I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Pl...

Maxim

Spotify Star

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

Payment not received = Family Pack setup removed??

Today I noticed that my account downgraded from Premium to Free.When I checked my mails, I saw that my payment wasn't accepted. I recall that a week or 2 ago, I had to change my Paypal account pwd because there was some unexpected activity.I totally ...

Newbie

Today I noticed that my account downgraded from Premium to Free. When I checked my mails, I saw that my payment wasn't accepted.   I recall that a week or 2 ago, I had to change my Paypal acc...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Student

More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already been debited to my card.

Newbie

More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already be...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

Premium account on KPN invoice but no Premium subscription

Hi, According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red). But when logging into Spotify I show that the account I have is a free account and that I could regist...

Newbie

Hi,   According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red).    But when logging into Spoti...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Subscription Charges

Hello, I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no longer being billed for the account and refunded for previous deduc...

Casual Listener

Hello,    I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no l...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Always get oops something went wrong message when trying to enter card #

Hi, i am trying to renew my subscription (ends today) and i keep getting the "oops, something went wrong message". I tried different browser, tried clearing cache and still this is always happening. I checked my card and no acccount verification or 1...

Newbie

Hi, i am trying to renew my subscription (ends today) and i keep getting the "oops, something went wrong message". I tried different browser, tried clearing cache and still this is always happening. ...

Emilio_Spot

Newbie

408 Views

1 replies

1 likes

  • 408 Views
  • 1 replies
  • 1 likes

Solved!! Multiple accounts

Hi, it looks like I have been getting charged $10 two times a month for several months and I only use one account. How can I fix this or delete one of the accounts associated my credit card if there are multiple accounts attached to it?

Newbie

Hi, it looks like I have been getting charged $10 two times a month for several months and I only use one account. How can I fix this or delete one of the accounts associated my credit card if there ...

Jacob

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Spotify Premium paid but it doesnt show

I have a spotify remium account, I pay the 12.95 every month. Now I logged in from a new computer using facebook and it shows me that I am using spotify free. who can help me?

Newbie

I have a spotify remium account, I pay the 12.95 every month. Now I logged in from a new computer using facebook and it shows me that I am using spotify free. who can help me?

user-removed

Not applicable

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Student discount failed

Hi there, I applied for student discount on the 1st of November, but the regular amount was charged November 5th for my premium. Did something go wrong? How can I look into this?

Newbie

Hi there, I applied for student discount on the 1st of November, but the regular amount was charged November 5th for my premium. Did something go wrong? How can I look into this? 

user-removed

Not applicable

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Student discount

I want to get premium but the message is that my student details are being used by another account. I have no knowledge of this and don't know how to resolve. Can you help please.

Newbie

  I want to get premium but the message is that my student details are being used by another account. I have no knowledge of this and don't know how to resolve. Can you help please.

ItsJamesJ

Community Legend

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with payment

i tried with 3 different card and all of them failed and also i tried with mobile provider base it says i've reach my limit. and i can't change my country.

Newbie

i tried with 3 different card and all of them failed and also i tried with mobile provider base it says i've reach my limit. and i can't change my country.

Jack

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged for two accounts

I've had a premium account for awhile at the $13 price, and my payment didn't go through last month so my premium got cancelled. I ended up making a new account with the student pricing. I just received an email telling me I got charged $13 for my fi...

Newbie

I've had a premium account for awhile at the $13 price, and my payment didn't go through last month so my premium got cancelled. I ended up making a new account with the student pricing. I just recei...

Jack

Roadie

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment twice

I was going to subscribe to the student discount, but I didn't upload the documents they ask. Even so, there's a payment made twice for that service and I don't even have it. What can I do?

Newbie

I was going to subscribe to the student discount, but I didn't upload the documents they ask. Even so, there's a payment made twice for that service and I don't even have it. What can I do?

Jack

Roadie

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged twice?

My bank acount has shown 2 pending transactions from spotify, one is the student discout price ( which I tried to do originally, but I kept getting the "we cannot confirm your enrollment" message) and the normal monthly subscription price. How do i g...

Newbie

My bank acount has shown 2 pending transactions from spotify, one is the student discout price ( which I tried to do originally, but I kept getting the "we cannot confirm your enrollment" message) an...

Jack

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu/Spotify Deal

I received an email about how premium subscribers of Spotify can get Hulu for free. I already have a Hulu account, so would it be possible just to merge the two? Or would I just have to cancel my current Hulu and make a new one through the link in th...

Newbie

I received an email about how premium subscribers of Spotify can get Hulu for free. I already have a Hulu account, so would it be possible just to merge the two? Or would I just have to cancel my cur...

Jack

Roadie

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged $35.00 from Spotify

I have attatched an Image of the charge that was applied to me. Right after Spotify charged me the $4.99 for my student subscription, I was charged an extra $35.00 as a withdrawal fee / courtesy pay fee. What is this??? I don't have the money for thi...

Newbie

I have attatched an Image of the charge that was applied to me. Right after Spotify charged me the $4.99 for my student subscription, I was charged an extra $35.00 as a withdrawal fee / courtesy pay ...

Jack

Roadie

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes