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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
73104 Views
31 replies
2 likes
Moderator
121047 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157645 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
308574 Views
171 replies
13 likes
I just signed up for the premium 30 day free trial today (09/20) but it's saying that it will expire on the 27th. Just wondering why it only gave me 7 days and if there is anyway to get the 30? I signed up using the app. Idk if that's important or no...
I just signed up for the premium 30 day free trial today (09/20) but it's saying that it will expire on the 27th. Just wondering why it only gave me 7 days and if there is anyway to get the 30? I sig...
Roadie
294 Views
1 replies
0 likes
I recently paid for the family subscription on September 12,2017 but the website and app is saying i never paid. My card activity shows that the money has been taken off and the subscription was paid
I recently paid for the family subscription on September 12,2017 but the website and app is saying i never paid. My card activity shows that the money has been taken off and the subscription was paid
Roadie
343 Views
1 replies
0 likes
Hello, there is a user who has taken my debit card to pay for their subscription and I'm now getting charged for a service I do not use and have no access to the account that is. Please help.
Hello, there is a user who has taken my debit card to pay for their subscription and I'm now getting charged for a service I do not use and have no access to the account that is. Please help.
Roadie
1786 Views
1 replies
0 likes
I was a week late on my premium payment. But my BACK ON PREMIUM my out information SAYS PREMIUM. But I can't skip songs. Or go back. Or shuffle more than once. I don't get several premium benifits that I loved. I'm also very frustrated at how hard it...
I was a week late on my premium payment. But my BACK ON PREMIUM my out information SAYS PREMIUM. But I can't skip songs. Or go back. Or shuffle more than once. I don't get several premium benifits th...
Roadie
266 Views
1 replies
0 likes
Hey.Why do you charged me twice? I do have two spotify acounts but only one premium. What do I do?
Hey. Why do you charged me twice? I do have two spotify acounts but only one premium. What do I do?
Roadie
303 Views
1 replies
0 likes
I have been charged twice and I would like to be refunded for one of these purchases
I have been charged twice and I would like to be refunded for one of these purchases
Roadie
307 Views
1 replies
0 likes
Hey guys, I was wondering if anyone had any idea as to why Spotify charged me with $1.50 instead of the $9.99 like usual. I only had about $11 in my account, which should have been enough for my Spotify Premium account, but after they pulled the $1.5...
Hey guys, I was wondering if anyone had any idea as to why Spotify charged me with $1.50 instead of the $9.99 like usual. I only had about $11 in my account, which should have been eno...
Casual Listener
556 Views
4 replies
0 likes
Says want to play offline try for 30 days and I have an account....can't download for offline play.Can anyone help me with this please?
Says want to play offline try for 30 days and I have an account....can't download for offline play.Can anyone help me with this please?
Roadie
372 Views
1 replies
0 likes
i'm trying to upgrade to family plan and add my wife but this POS settings button doesn't work. I get 503 errors everytime. Spotify has always been glitchy but the fact that I can't upgrade my account is horse**bleep**. fix your software idiots.
i'm trying to upgrade to family plan and add my wife but this POS settings button doesn't work. I get 503 errors everytime. Spotify has always been glitchy but the fact that I can't upgra...
Roadie
350 Views
1 replies
0 likes
I tried getting the student discount since I am now a college student but apparently I can't get approved as a college student for the discount. I ended up getting charged for the student premium when I did not in fact get premium for account. How ca...
I tried getting the student discount since I am now a college student but apparently I can't get approved as a college student for the discount. I ended up getting charged for the student premium whe...
Roadie
427 Views
1 replies
0 likes
I just made my spotify account and can't seem to find the 7 day free trial on my mobile app. I have tried clicking the premium features such as downloading the song but only the 30 day free trial appears. How can I get the 7 day free trial?
I just made my spotify account and can't seem to find the 7 day free trial on my mobile app. I have tried clicking the premium features such as downloading the song but only the 30 day free trial app...
Community Legend
323 Views
1 replies
0 likes
Hi, I accidentally logged out of my account for spotify and was under the 7 day free trial; however, once I logged back in my trial was gone. I've only used it for about 2 days. What happened and how can I fix this?
Hi, I accidentally logged out of my account for spotify and was under the 7 day free trial; however, once I logged back in my trial was gone. I've only used it for about 2 days. What h...
Community Legend
350 Views
1 replies
0 likes
i bought 30 euro gift card today and it's activated. it says unfortunately, this premium code does not seem to be valid. i have tried to write it with similiar numbers and letters but it still won't work. please help me.
i bought 30 euro gift card today and it's activated. it says unfortunately, this premium code does not seem to be valid. i have tried to write it with similiar numbers and letters but it still won't ...
Casual Listener
326 Views
2 replies
0 likes
I have had a Spotify account for a couple years and I got the student discount but a few months ago I decided to try Apple Music so I cancelled my Spotify premium. Now I would like to switch back to Spotify because I prefer it but when I try it get t...
I have had a Spotify account for a couple years and I got the student discount but a few months ago I decided to try Apple Music so I cancelled my Spotify premium. Now I would like to switch back to ...
Roadie
312 Views
1 replies
0 likes
I forgot to cancel premium trial and was charged the $10. Just canceled the trial, is there a way for me to be refunded the $10?
I forgot to cancel premium trial and was charged the $10. Just canceled the trial, is there a way for me to be refunded the $10?
Community Legend
248 Views
1 replies
0 likes
Hello, just want to ask why i was charged twice for the spotify premium for this month. Hopinh for a refund
Hello, just want to ask why i was charged twice for the spotify premium for this month. Hopinh for a refund
Community Legend
529 Views
4 replies
0 likes
Hello! I just subscribed for Spotify Student Premium, which includes the subscription to Hulu and signed up with Hulu with the Limited Commercial Plan. Now, my question is: how do I connect the two? Or, if I use the same email, does it automatically ...
Hello! I just subscribed for Spotify Student Premium, which includes the subscription to Hulu and signed up with Hulu with the Limited Commercial Plan. Now, my question is: how do I connect ...
Roadie
381 Views
1 replies
0 likes
Hi when I go to update my CC details spotify says there is a problem with the card or payment sysytem, this has been going on 3 days, and bank has assured me that the card is 100% active and working ?!?! Confused.....
Hi when I go to update my CC details spotify says there is a problem with the card or payment sysytem, this has been going on 3 days, and bank has assured me that the card is 100% active and working ...
Roadie
308 Views
1 replies
0 likes
Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or anything. I've tried 3 different cards and still not...
Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or a...
Roadie
414 Views
1 replies
0 likes
I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled it to be able to go to 'Help' section. Now I'm 3 mon...
I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled i...
Roadie
686 Views
1 replies
0 likes
