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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
76384 Views
31 replies
2 likes
Moderator
121796 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160175 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
314032 Views
174 replies
13 likes
Hi there I just got downgraded from premium to free without any notice and I did not cancel. Any ideas?
Hi there I just got downgraded from premium to free without any notice and I did not cancel. Any ideas?
Not applicable
744 Views
2 replies
0 likes
I am currently enrolled in an eligible university but I am 17y/o. Does that mean I am not eligible for the student discount?
I am currently enrolled in an eligible university but I am 17y/o. Does that mean I am not eligible for the student discount?
Spotify Star
488 Views
1 replies
0 likes
I have been trying to cancel my subscription for months now!!! Trying to reach a representative to help me do this seems impossible. I don't want Spotify anymore and I am still getting charged. Nor does my app or website allow me to cancel. I think i...
I have been trying to cancel my subscription for months now!!! Trying to reach a representative to help me do this seems impossible. I don't want Spotify anymore and I am still getting charged. Nor d...
Community Legend
522 Views
1 replies
0 likes
Hi there--I recently got a new bank card, so the one on file with Spotify needs updated. Trouble is that it won't let me update it with any card. I keep getting an error message. Resolutions? Thanks!
Hi there-- I recently got a new bank card, so the one on file with Spotify needs updated. Trouble is that it won't let me update it with any card. I keep getting an error message. Resolutions? &nbs...
Community Legend
303 Views
1 replies
0 likes
I have tried now for two months to cancel my subscription and not getting the email in my main email or spam folder. Please help
I have tried now for two months to cancel my subscription and not getting the email in my main email or spam folder. Please help
Community Legend
327 Views
1 replies
0 likes
I have cancelled my subscription and I'm still getting charged for premium and it's happened four times. I have never purchased music or had add free.I've tried to cancel and change my payment details but I can't see the Cancel button or change payme...
I have cancelled my subscription and I'm still getting charged for premium and it's happened four times. I have never purchased music or had add free. I've tried to cancel and change my payment deta...
Roadie
767 Views
2 replies
0 likes
This month my account has been charged twice. I have a student account and have been charged the 5 pound discount price and then again for the full 10 pounds. What should I do to get my money back?
This month my account has been charged twice. I have a student account and have been charged the 5 pound discount price and then again for the full 10 pounds. What should I do to get my money back?
Roadie
379 Views
2 replies
0 likes
I was charged the first time this month on September 12th and then I was charged again today on the 22nd. Both were for 9.99. If this is how you do business I don't want any part of it. I would like a refund of the 9.99.
I was charged the first time this month on September 12th and then I was charged again today on the 22nd. Both were for 9.99. If this is how you do business I don't want any part of it. I would like ...
Roadie
263 Views
1 replies
0 likes
I set one account up under moalbers and one under [email protected]. I am being billed twice - and actually only want the family premium account billing. How do I cancel the other one that is $10.72 per month? I just now noticed I've been being doub...
I set one account up under moalbers and one under [email protected]. I am being billed twice - and actually only want the family premium account billing. How do I cancel the other one th...
Roadie
311 Views
1 replies
0 likes
I just created my account today. So i decided with a couple of friends to have familiar premium, so I entered my card info. I checked I was charged a month even they said there is one month trial free, i need your help, thank!!
I just created my account today. So i decided with a couple of friends to have familiar premium, so I entered my card info. I checked I was charged a month even they said there is one month trial fre...
Roadie
274 Views
1 replies
0 likes
I logged in today with the wrong account so I paid a new abo. After that i realised that i had logged in with the wrong account. So I paid twice for the moment. I will not pay twice for using spotify!I would like to chancel one abo on one account.
I logged in today with the wrong account so I paid a new abo. After that i realised that i had logged in with the wrong account. So I paid twice for the moment. I will not pay twice for using spotify...
Roadie
282 Views
1 replies
0 likes
Got charged for a months premium when I didn't want it and I know they needed my permis sion because if that's the case that I approved anything they would have charged me yesterday is there any way I can get a refund or do I have to deal with this p...
Got charged for a months premium when I didn't want it and I know they needed my permis sion because if that's the case that I approved anything they would have charged me yesterday is there any way ...
Not applicable
411 Views
1 replies
0 likes
I don't understand why you have charged me $35, when I'm supposed to pay 9.99 per month, I need you to solve the problem because I'm not paying $25 extra!
I don't understand why you have charged me $35, when I'm supposed to pay 9.99 per month, I need you to solve the problem because I'm not paying $25 extra!
Not applicable
411 Views
1 replies
0 likes
Hi guys,2 years ago I subscribed to Movistar offer for Premium users.Since this offer has been discontinued I decided to switch it for the Spotify Family offer.I cancelled subscription 2 days ago but still the system doesn't allow me to start the Fam...
Hi guys, 2 years ago I subscribed to Movistar offer for Premium users. Since this offer has been discontinued I decided to switch it for the Spotify Family offer. I cancelled subscriptio...
Casual Listener
292 Views
1 replies
0 likes
Hey guys, I'm here to ask u some help, so I won a giveway that the price was 2 (21€) spotify cards, and well I was happy (ofc "free premium") but it took a long time to get them, so they only arrived yesterday, and when I tried to used them is didn't...
Hey guys, I'm here to ask u some help, so I won a giveway that the price was 2 (21€) spotify cards, and well I was happy (ofc "free premium") but it took a long time to get them, so they only arrived...
Spotify Star
731 Views
1 replies
0 likes
I see a lot of people saying they are getting charged twice - I am as well - how do I stop this. When I got into my account it says I don't even have Premium!!! So what is going on? How do I stop this????
I see a lot of people saying they are getting charged twice - I am as well - how do I stop this. When I got into my account it says I don't even have Premium!!! So what is going on?  ...
Roadie
285 Views
1 replies
0 likes
I cancelled my service yesterday and i received a reply that it would be effective on 15th October, but i wanted it cancelled effective today. Please assist me in this matter.
I cancelled my service yesterday and i received a reply that it would be effective on 15th October, but i wanted it cancelled effective today. Please assist me in this matter.
Roadie
330 Views
1 replies
0 likes
I have created an account via Facebook, and so Spotify recognizes the email address that associates with the Facebook account. Upon joining the Premium for Family plan that my wife has invited me, I couldn't. Please help.
I have created an account via Facebook, and so Spotify recognizes the email address that associates with the Facebook account. Upon joining the Premium for Family plan that my wife has invited m...
Roadie
294 Views
1 replies
0 likes
How do i change my profile picture
How do i change my profile picture
Casual Listener
315 Views
1 replies
0 likes
Hello, I am getting charged every month as I am a premium user. I would like to know how you can remove my subscription if I do not know my username or email address (I have tried all my active email addresses that I remember). Thank you in advance.
Hello, I am getting charged every month as I am a premium user. I would like to know how you can remove my subscription if I do not know my username or email address (I have tried all my act...
Not applicable
538 Views
4 replies
0 likes
