Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5301 Views
  • 23 replies
  • 2 likes
  • 5301 Views
  • 23 replies
  • 2 likes

30 day trial not Working

I have ordered the 30 day trial and its not letting me use the premium advantages. I have had the receipt message and its still not working. I am logged into spotify with my facebook and it shows my facebook username as the spotify username.

  • Newbie
  • I have ordered the 30 day trial and its not letting me use the premium advantages. I have had the receipt message and its still not working. I am logged into spotify with my facebook and it shows my ...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Superuser Contribution a que cuenta pertenezco

Hola que tal muy buenas noches el motivo de este mensaje es por que inicialmente mi esposa y yo pagamos un paquete familiar pero esta noche checando su cuenta me di cuenta de que ella no esta asociada con mis supscriptores, de ahi viendo su cuenta no...

  • Newbie
  • Hola que tal muy buenas noches el motivo de este mensaje es por que inicialmente mi esposa y yo pagamos un paquete familiar pero esta noche checando su cuenta me di cuenta de que ella no esta asociad...
  • Aimee_T
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating Payment Details Keeps Failing

I got a new debit card and was updating my payment information but everytime I enter my new card and click update I get a message saying 'Oops! Something went wrong, please try again.' Has anyone else had this issue?

  • Newbie
  • I got a new debit card and was updating my payment information but everytime I enter my new card and click update I get a message saying 'Oops! Something went wrong, please try again.' Has anyone els...
  • Aimee_T
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Complaint and Student Subscription Problems

I am massively disappointed with the spotify service and I find it absolutely ridiculous that the only way to contact somebody is through tweeter which i do not use. Last month I spoke to somebody named Kevin B using a support chat (which seems unava...

  • Newbie
  • I am massively disappointed with the spotify service and I find it absolutely ridiculous that the only way to contact somebody is through tweeter which i do not use. Last month I spoke to somebody na...
  • Aimee_T
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription expiration

Spotify,I was charged $9.99 for Spotify this month even though I was signed up to get the student discount. I learned that it expires after 12 months so if I sign up again will I be charged the $9.99 and $4.99 in the same day?

  • Newbie
  • Spotify, I was charged $9.99 for Spotify this month even though I was signed up to get the student discount. I learned that it expires after 12 months so if I sign up again will I be charged the $...
  • Aimee_T
  • Roadie
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account disappeared

Hi! I just changed phones. I just logged into my spotify account on my new phone but it does not have any of my playlists nor does it have my prime family account - i have nothing... how can attach this phone to my existing premium family account? Th...

  • Newbie
  • Hi! I just changed phones. I just logged into my spotify account on my new phone but it does not have any of my playlists nor does it have my prime family account - i have nothing... how can attach t...
  • Aimee_T
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant cancel my Premium subscription!!!!!

Hallo i have a premium subscription running that i cant cancel. I cant remember the email = i cant cancel the subscription. I have informations from last payment i was wondering if that in anyhow could help me find my email so i can cancel my subscri...

  • Newbie
  • Hallo i have a premium subscription running that i cant cancel. I cant remember the email = i cant cancel the subscription. I have informations from last payment i was wondering if that in anyhow cou...
  • Aimee_T
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Spotify for Games Consoles

Amazon Echo does not link to my Spotify Premium account as I am still in the free 30-day trial period. Will the link occur when the paid subscription begins?

  • Newbie
  • Amazon Echo does not link to my Spotify Premium account as I am still in the free 30-day trial period.  Will the link occur when the paid subscription begins?  
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

Premium not working!!!

Spotify has the worst customer service!!! There is no number I can call and no help or none of those thousands links that are supposed to give you an answer are even worse reading. What a waste of time! I have been a customer of spotify premium for s...

  • Newbie
  • Spotify has the worst customer service!!! There is no number I can call and no help or none of those thousands links that are supposed to give you an answer are even worse reading. What a waste of ti...
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança indevida

Eu me cadastrei no para o plano universitário porém não conclui o mesmo e assinei o Premium normalmente, porém na minha fatura veio a cobrança de $8.50 e $16.90 em meu cartão.Poderiam ajudar por favor?

  • Newbie
  • Eu me cadastrei no para o plano universitário porém não conclui o mesmo e assinei o Premium normalmente, porém na minha fatura veio a cobrança de $8.50 e $16.90 em meu cartão. Poderiam ajudar por fa...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes

Problema com as funcionalidades da conta Premium

Renovei a assinatura da minha conta Premium para desfrutar dos benefícios, porém este funciona em algumas playlists que antes funcionavam normalmente... Alguém sabe o porquê disso? Por favor me ajudem

  • Newbie
  • Renovei a assinatura da minha conta Premium para desfrutar dos benefícios, porém este funciona em algumas playlists que antes funcionavam normalmente... Alguém sabe o porquê disso? Por favor me ajudem
  • Bittencourt
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Pague la subscripción posterior a la fecha límite

Si pague la subcripcion depues de la fecha como le hago para activarla de nuevo o se activa automaticamente

  • Newbie
  • Si pague la subcripcion depues de la fecha como le hago para activarla de nuevo o se activa automaticamente
  • itu_
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

My premium features arent working

Skips, previewing next songs, etc. Its not working evem though my account is premium

  • Newbie
  • Skips, previewing next songs, etc. Its not working evem though my account is premium
  • itu_
  • Community Legend
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

Solved!! Premium not working

I recently purchased premium with a student discount, just today actually, although I can download my music it seems a bit problematic because I can't use some premium traits such as skipping songs.

  • Casual Listener
  • I recently purchased premium with a student discount, just today actually, although I can download my music it seems a bit problematic because I can't use some premium traits such as skipping songs.
  • Venure
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

PREMIUM

Vorrei abbonarmi a spotify premium ma non riesco a capire i metodi di pagamento, potreste aiutarmi?

  • Visitor
  • Vorrei abbonarmi a spotify premium ma non riesco a capire i metodi di pagamento, potreste aiutarmi?
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

No puedo pagar con mi tarjeta de crédito

No he podido pagar mis suscrpción con mi tarjeta, ya hablé al banco y me dijeron que no está bloqueada. A qué se deberá el problema.

  • Newbie
  • No he podido pagar mis suscrpción con mi tarjeta, ya hablé al banco y me dijeron que no está bloqueada. A qué se deberá el problema.
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Why is the customer service sub par?

Starting off I got an email that my account email got switched. I clicked the link that sent me to a page to tell customer support that it got switched. I did not get an answer for about 2 days. Mind you I pay for a premium subscription. So these are...

  • Newbie
  • Starting off I got an email that my account email got switched. I clicked the link that sent me to a page to tell customer support that it got switched. I did not get an answer for about 2 days. Mind...
  • itu_
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Premium Account Lapse

got charged on the 16th of this month via apple for my premium Spotify subscription, something lapsed and now my premium account which I just paid for will not be "premium" again until august.Never had an issue with this before. Definitely just want ...

  • Newbie
  • got charged on the 16th of this month via apple for my premium Spotify subscription, something lapsed and now my premium account which I just paid for will not be "premium" again until august. Nev...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium subscription

Hi, yesterday I payed 1 cent with ideal to get a premium subscription, confirmed by my bank. However, I'm back to the original 7 day trail after i deleted the cache on the android app. This worries me because i started a monthly payment for spotify, ...

  • Newbie
  • Hi, yesterday I payed 1 cent with ideal to get a premium subscription, confirmed by my bank. However, I'm back to the original 7 day trail after i deleted the cache on the android app. This worries m...
  • Aimee_T
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country

This is getting really frustrating. I moved from GB to CH, and have updated my payment details from a UK card to a Swiss card. So far so good. I clicked through on account ->change country, chose Switzerland and entered my new Swiss card. Again, all ...

  • Casual Listener
  • This is getting really frustrating.   I moved from GB to CH, and have updated my payment details from a UK card to a Swiss card. So far so good. I clicked through on account ->change countr...
  • Spinal
  • Casual Listener
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes