Cancel subscription

[user-removed]

I have cancelled my subscription and I'm still getting charged for premium and it's happened four times. I have never purchased music or had add free.

I've tried to cancel and change my payment details but I can't see the Cancel button or change payment details.

please help

[Jack]

Hey @user-removed,

Thanks for reaching out via the Community.

On first glance, it sounds like you might have a duplicate account which might be on a Premium subscription, or you've not successfully cancelled the existing subscirption that you had.

For this, we'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

Thanks!

[SpotCreated]

agreed ^^