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Charged twice per month

Charged twice per month

This month my account has been charged twice. I have a student account and have been charged the 5 pound discount price and then again for the full 10 pounds. What should I do to get my money back?

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2 Replies

Hey @Cjbd98,

Thanks for reaching out via the Community.

 

It sounds like to you might have a duplicate account with a recent subscription, here.

 

Not to worry, it's something that can easily be resolved from our end!

 

We'd now recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

 

Thanks!

Contact support and they will help you: 

https://www.spotify.com/about-us/contact/

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