I really need an urgent attention from Spotify Team. Last month (Feb, 1) I've been double charged for my subscription and someone told me it's due to I've subscribed to Premium for Family and I need to pay an extra fee eventhough my next billing date (Feb, 18) is not yet due (I'm not sure when i subscribed for this family plan but i accepted it as my mistake and cancelled the Premium subscription on Feb, 4 itself. I received the confirmation of cancellation and i'm no longer premium after March, 1. However, on March, 1 again I've been billed for Premium for family fee which i never used and it has been fully cancelled on Feb, 4.
I'm so frustrated as I'm unable to remove my credit card from the subscription info and Spotify keeps charging me for something I no longer used and it's so expensive. Appreciate if someone can assist to notify Spotify or direct me on how to cancel whatever hidden subscription permanently? I've followed the advise given from the previous post and I only have 1 account. I even uninstalled the Spotify app on my laptop. Help me please!!