Premium transaction error

[ben_Music]

Plan

Free/Premium

Country

Switzerland

Device

Samsung Galaxy A53

Operating System

Windows 10

My Question or Issue:

I want to up upgrade to Premium (3 Monats) but i get an error every time.

"The payment failed. Try again, choose another card or select another payment method.See the corresponding section on our support page." I testet 2 Cards all the same Error.

Greetings 

Ben

[Dian]

Hey @ben_Music,

Thanks for posting in the Community.

Could you check this page for some steps on what to do if a payment fails? If this doesn't resolve the issue, we advise you to contact the card issuer bank for further info.

You can try different payments methods in the meantime.

Let us know how that went,

Cheers!