Premium

[Krenar]

Hello!

Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it, hoping that it would solve my problem. But it didn't. 

So I tried to downgrade to spotify free and after that go back to Spotify premium, but now when I want to pay with PayPal it asks me to add a creditcard which I never had/used.

Why do i need a creditcard to pay with paypal? Before july I always used paypal to pay for my premium account (using bancontact) without a creditcard and now all of the sudden I need a creditcard?

What can I do?

[Elena]

Hey there @user,

We really appreciate you sharing this here in the Community!

We hope you don’t mind us replying now as we just stumbled upon this thread.

Just to confirm, are you still experiencing this?

If you are we'd recommend making sure that you have at least 30$ on the account that is connected to your PayPal for this to work well.

Spotify will charge you the usual rate, but you'll need to have more available funds to stick with PayPal requirements.

Hope this info helps.