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Fiz a assinatura Premium recentemente em boleto, já foi descontado e recebi o e-mail de confirmação. Porém, quando quero pular faixas, não consigo e vem a mensagem de que esse é um recurso de Premium e me oferece para fazer assinatura, o que já fiz. Estou sendo obrigada a ouvir músicas que não quero, tendo pago pelo recurso de avançar. O que preciso fazer?
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1 Reply

Hey @BiaSMartin, welcome to the Spotify Community!


We hope you don't mind that we reply in English. If you want, you can get Portuguese support via email with this contact form. You can also find us on Facebook or Twitter.

 

We'd recommend to log out/ log in and see if your Premium activates.
If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?


If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.


Let us know if you have any questions. Thanks!

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