Premium

[Janiga242424]

Plan

Free

Country

Slovakia

Device 

iPhone XR

Operating System

iOS 17

My Question or Issue

After clicking on a song or a playlist shuffle spotify shows a premium only function notification and i need to pay for premium.

[Luan]

Hi, @Janiga242424 
Welcome to the Spotify Community, and thanks for reaching out to us!

This is happening because you're trying to use the Smart Shuffle, which is a Premium feature. If you don't have an active Premium subscription plan, you can listen to music using the standard Shuffle Mode only.

I recommend you take a look at this support article to get more information about the Shuffle Mode:

• Shuffle Play

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Janiga242424]

Well when i try to switch it it shows that normal shuffle is a premium function and shows me premium plans.

[Luan]

Hi again! 

That’s indeed odd…

Have you already tried a fast reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

• Reinstall Spotify

Try that and let me know how it goes, please.

Luan

[Janiga242424]

Yes i have and the error still occurs.

[Janiga242424]

I solved the issue. The mistake was in my address and country.