Premiums not working

[4zxb_h0-fh45v]

Spotify Username

iaretronic

Plan

Free/Premium

Country

 Australia

Device

iPhone 6

Operating System

Not sure

My Question or Issue

  I lately got Spotify Premium on my phone and low and behold, it doesn't work. I've tried restarting my phone, logging out of my account and nothing. I have no idea what to do.

[Maxim]

Hey @4zxb_h0-fh45v,

I'd recommend checking out this support article: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ 🙂

[4zxb_h0-fh45v]

I've already been there. Tried all the sollutions and still doesn't work .-.

[g_w-mbxv6h9wj]

Try emailing Spotify directly so an employee can help you with the problem. 

[8-g_mh5pz7ydk]

Please advise how I can email a Spotify employee directly.

[user-removed]

Id like to know how to contact someone who can actually help as well.

I pay for premium but account says free.

I believe its because my old account is linked too my current Facebook but I can't unlink it because I don't have access to the old email account.

When I log onto this old Spotify account through facebook there is no option top right to select Settings - Social - Unlink or disconnect from Facebook.

I am also unable to cancel as there is no option to go "your plan" CHANGE PLAN - Cancel

I want to completely remove my old account but can't. I would also like to get the premium service that I pay for yet can't access, and lastly it would be nice to get some actually help or be able to call Spotify as I have spent hours scrolling through millions of messages, links etc trying to solve this.

HELP!!

[Petya]

Hi @user-removed,

Thanks for posting! 

Check out this article and follow the steps to get in touch with support.

Let us know how it goes!