(Samsung Galaxy S9, Macbook Air late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
I'm now into the second week of trying to renew my Premium Family account.
Each time I have tried to make the payment, I receive an error message saying that the payment has failed (I've tried multiple times over multiple days).
I've checked with the bank to make sure there are no problems with the cards (I tried three different cards, with two different banks) and there are sufficient funds available.
Yes, I tried using different browsers, incognito mode.
I've tried using PayPal. The payment gets processed up to the bank's confirmation page then bounces back to the first payment screen without the payment going through, despite successful confirmation from the bank.
Today, after having spent endless hours wrangling with Spotify help staff on Twitter and via email, I finally followed their suggestion to cancel my Premium subscription and resubscribe.
Guess what? Exactly the same problems with payment. So now, in a few days time, I will be without all of my downloaded playlists and albums, as will my two daughters, plus I will be forced to listen to advertising, which of course was one of the biggest reasons for subscribing in the first place.
What really pisses me off most is that the very first time I contacted Spotify, via chat (which I haven't been able to find a way to do since) I was told that there was indeed a technical issue with the payment system and that I should try again in a few days. This didn't work, and despite me giving Spotify the ID number of this chat, no-one since seems to be able to recognise that the fault does not lie with me or my payment methods.
All I want to do is renew my subscription. I listen to music all day, every day: I have numerous playlists. How can this be so impossible, and so enfuriating? I'm really utterly at a loss as to what I can do, and if one more person at Spotify suggests that it all looks ok "backstage", I think I might just scream.