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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Changing from spotify with hulu to spotify duos

PlanPremium with Hulu My Question or IssueI'm trying to find information if I change from premium with Hulu to Duos if I will lose my hulu subscription or if the Duos is an addon

  • Visitor
  •   Plan Premium with Hulu     My Question or Issue I'm trying to find information if I change from premium with Hulu to Duos if I will lose my hulu subscription or if the Duos is ...
  • Billy-J
  • Spotify Star
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Duo premium - payment

PlanFree/PremiumCountryChileDeviceLaptop Operating Systemchrome My Question or IssueHi there i want to register for the spotify duo account. My problem is that I am currently living in Chile but want to use my Irish CC to pay for the subscription. It...

  • Newbie
  • Plan Free/Premium Country Chile Device Laptop  Operating System chrome    My Question or Issue Hi there i want to register for the spotify duo account. My problem is that I a...
  • OneByBoo
  • Roadie
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So l...
  • Billy-J
  • Spotify Star
  • 1032 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 1032 Views
  • 1 replies
  • 0 likes

no link

Hello everyone, I had a problem when I created an account with my cell number, since I had premium spotify but it was not linked to any account, when doing so, I appear again as a free user, what I have to do to continue being premium in this account...

  • Visitor
  •   Hello everyone, I had a problem when I created an account with my cell number, since I had premium spotify but it was not linked to any account, when doing so, I appear again as a free user, ...
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Premium Duo for me and my son

Hi there,I upgraded from Premium to Premium Duo today. Until now, my son (who is nearly 12 years old now) used Spotify on his mobile phone with my account. Now I thought the Premium Duo Abo would work perfectly and is not so expensive like the Family...

  • Visitor
  • Hi there, I upgraded from Premium to Premium Duo today. Until now, my son (who is nearly 12 years old now) used Spotify on his mobile phone with my account. Now I thought the Premium Duo Abo would w...
  • Billy-J
  • Spotify Star
  • 920 Views
  • 1 replies
  • 0 likes
  • 920 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Question about premium?

Does your premium run out after a month has passed or does it run out after you have listened to a month worth of music?Cause on my free trial it seemed to last much longer then 3 months.

  • Casual Listener
  • Does your premium run out after a month has passed or does it run out after you have listened to a month worth of music? Cause on my free trial it seemed to last much longer then 3 months.  
  • Xenia
  • Moderator
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo Problem due to country

Hello everyone, So I got a spotify premium account about one year ago and I registered while I was in France (I'm french) but I live in Greece for now. I'm trying to get spotify premium duo, I payed for it, shared the link to my wife, and when it cam...

  • Newbie
  • Hello everyone,  So I got a spotify premium account about one year ago and I registered while I was in France (I'm french) but I live in Greece for now. I'm trying to get spotify premium duo, I...
  • VaskenK
  • Casual Listener
  • 1030 Views
  • 2 replies
  • 0 likes
  • 1030 Views
  • 2 replies
  • 0 likes

Merging two seprate accounts under one duo

PlanPremium/duo My Question or IssueHey all, me and my wife both have seprate Premium accounts, since no other plan was available here until recently. we just had spotify Duo available and we want to merge, save some cash, my question is, when i chan...

  • Visitor
  • Plan Premium/duo   My Question or Issue Hey all, me and my wife both have seprate Premium accounts, since no other plan was available here until recently. we just had spotify Duo available a...
  • Emilia_8
  • Community Legend
  • 35006 Views
  • 1 replies
  • 1 likes
  • 35006 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment when I already had an account but now have been added to premium from partner

PlanPremiumCountry (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Me and my partner both have Spotify accounts. Now he have set up a premium account duo and added me. Will payments now automatically stop for me and only go through his s...

  • Visitor
  • Plan Premium Country   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Me and my partner both have Spotify accounts. Now he have set up a premiu...
  • Ivan
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment for Spotify Duo - How does it work?

PlanDuo PremiumCountryIsrael DeviceSony Xperia XZ2 CompactOperating SystemWindows 10 My Question or IssueI have joined Spotify Duo. Until now, I payed seperately for my son's account and for mine. What will happen now? Will all the sum be payed only ...

  • Casual Listener
  • Plan Duo Premium Country Israel   Device Sony Xperia XZ2 Compact Operating System Windows 10   My Question or Issue I have joined Spotify Duo. Until now, I payed seperately for m...
  • Ivan
  • Spotify Legend
  • 1937 Views
  • 3 replies
  • 0 likes
  • 1937 Views
  • 3 replies
  • 0 likes

Ineligible for Premium Duo upgrade

PlanPremium + HuluCountryUnited StatesDevice(Samsung Galaxy Note 8, Microsoft Surface Book 1)Operating System(Android Pie, Windows 10) My Question or IssueI get a message saying that I am ineligible to upgrade to Premium Duo. I'm currently paying for...

  • Visitor
  • Plan Premium + Hulu Country United States Device (Samsung Galaxy Note 8, Microsoft Surface Book 1) Operating System (Android Pie, Windows 10)   My Question or Issue I get a message say...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 1 likes
  • Premium Duo
    Subscriptions with Hulu
    upgrade problem
  • 320 Views
  • 1 replies
  • 1 likes

1 month premium gift card not working

PlanPremiumCountryJapanDevice(Google Pixel 3a XL)Operating System(Android)My Question or IssueAsking this on behalf of my gf. She bought a 1 month premium Spotify card from the store, having previously bought one last month and wanting to continue he...

  • Casual Listener
  • Plan Premium Country Japan Device (Google Pixel 3a XL) Operating System (Android) My Question or Issue Asking this on behalf of my gf. She bought a 1 month premium Spotify card from the st...
  • Triphouse
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution Free Spotify premium with AT&T

Has anyone had issues with redeeming the free Spotify premium thru AT&T? If you have an unlimited plus/more plan you can get Spotify premium for free. PlanFree/PremiumCountry USA IPhone 8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Que...

  • Visitor
  • Has anyone had issues with redeeming the free Spotify premium thru AT&T? If you have an unlimited plus/more plan you can get Spotify premium for free.     Plan Free/Premium Country...
  • Xenia
  • Moderator
  • 4684 Views
  • 16 replies
  • 0 likes
  • 4684 Views
  • 16 replies
  • 0 likes

[All Platforms][Subscription] Both have premium account already can we join a single duo account?

I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?

  • Visitor
  • I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Can not see my 1 year subscription premium after I got Duo

Hello, I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid. Therefore I would like to ask:- Will i get a refund? or Will I pay only ...

  • Casual Listener
  • Hello,   I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid.   The...
  • desirdm
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 604 Views
  • 2 replies
  • 0 likes

Solved!! Premium Duo

PlanPremiumCountryUS - AZDevicePixel 3 My Question or IssueHello, I received the email regarding joining Premium Duo. This would be perfect for my husband and I. However, every time I click the link to join it states that we are eligible for this... ...

  • Casual Listener
  • Plan Premium Country US - AZ Device Pixel 3   My Question or Issue Hello,  I received the email regarding joining Premium Duo. This would be perfect for my husband and I. However, ...
  • Billy-J
  • Spotify Star
  • 659 Views
  • 7 replies
  • 0 likes
  • 659 Views
  • 7 replies
  • 0 likes

Re: Why am I not eligible for duo?

I have the same problem. Got the message that I'm not elegible. Following your instructions, I tried to switch my plan to Premium only (no hulu) and it didn't let me. Grrr! Please help.

  • Casual Listener
  • I have the same problem. Got the message that I'm not elegible. Following your instructions, I tried to switch my plan to Premium only (no hulu) and it didn't let me. Grrr! Please help.
  • Billy-J
  • Spotify Star
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Solved!! Why am I not eligible for duo?

PlanPremiumCountryUnited StatesDeviceiPhone 10Operating SystemiOS 13 My Question or IssueMy girlfriend and I have had premium accounts for many years. I received an email suggesting the Duo plan. When I clicked on 'get started', I'm taken to a page t...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 10 Operating System iOS 13   My Question or Issue My girlfriend and I have had premium accounts for many years. I received an email sug...
  • Billy-J
  • Spotify Star
  • 7677 Views
  • 3 replies
  • 2 likes
  • Subscription
  • 7677 Views
  • 3 replies
  • 2 likes

Premium Duo-existing account

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10, Windows 10 My Question or IssueMy wife has already a premium account. If invite her to join premium duo, does she first have to cancel her current account? Can she use her account and join the...

  • Visitor
  • Plan Premium Country US Device iPhone 8 Operating System iOS 10,  Windows 10   My Question or Issue My wife has already a premium account. If invite her to join premium duo, does ...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes