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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146230 Views

69 replies

10 likes

Premium for Family
  • 146230 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91809 Views

89 replies

4 likes

  • 91809 Views
  • 89 replies
  • 4 likes

Superuser Contribution Premium Payment problem....

I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I literally tried everything...

Visitor

I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I l...

OscarDC

Moderator

623 Views

3 replies

0 likes

App & Features
  • 623 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month free trial

Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot play music anymore on spotify cuz my plan was disap...

Visitor

Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot ...

Yordan

Moderator

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting what I'm paying for

Family premium plan United States Apple iPhone 12ios 15.6 this weekend I signed up for family premium for three free months for free. I invited my four children. I have been listening to my podcasts since that time, and they all still have ads. Not o...

Casual Listener

  Family premium plan  United States  Apple iPhone 12 ios 15.6   this weekend I signed up for family premium for three free months for free. I invited my four children. I ha...

Alex

Spotify Legend

460 Views

3 replies

0 likes

  • 460 Views
  • 3 replies
  • 0 likes

Automatic found guilty?

Like Google, is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contact. The opposite way and very user unfriendlyI save my pla...

Casual Listener

Like Google,  is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contac...

Maxim

Spotify Star

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

payments

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso on the 16th of august i had $15 taken from my account by spotify and on the 26th another $...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so on t...

Loxer

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

free 3 month trial

Plan: free 3 month trial Free/PremiumCountry USA DeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered my account to start the free 3 month trial and my bank account was billed $10 after registering.

Visitor

  Plan: free 3 month trial  Free/Premium Country USA    Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I reg...

Loxer

Community Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Can't Join Family Subscription

Family SubscriptionPremiumSpain Hi, My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and we do live in the same house. Your assistance will be greatly appreciate...

Casual Listener

Family Subscription Premium Spain   Hi,   My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and...

Maxim

Spotify Star

463 Views

3 replies

0 likes

  • 463 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding a new payment method forced me to change subscription?

Recently i have a new card, so to extend my subscription i needed to add new payment method. When I pressed magic button "add payment method" for some reason they showed me that I'm going to buy premium for duo (even tho I had a student subscription)...

Casual Listener

Recently i have a new card, so to extend my subscription i needed to add new payment method.  When I pressed magic button "add payment method" for some reason they showed me that I'm going to b...

DemiBoiFrostt

Visitor

2040 Views

10 replies

2 likes

  • 2040 Views
  • 10 replies
  • 2 likes

Premium duo

I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks

Newbie

I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks 

Bittencourt

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Freeze account?

Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few months later?

Visitor

Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few month...

Ximzend

Spotify Star

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Payment

I would like to process my premium payment 

Newbie

I would like to process my premium payment 

Bittencourt

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

How can I gift 6 months of Premium to a friend in Canada?

I'm aware of gift cards for those in the US, but I need something that will work in Canada.

Visitor

I'm aware of gift cards for those in the US, but I need something that will work in Canada.

Maxim

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Changing from Family to normal Premium

At the moment I‘m part of a family subscription but I want to change it to my own premium subscription. In my account settings I didn‘t saw the possibility to simply change the subscription Model. Do I Need to cancel it and start a new premium plan o...

Newbie

At the moment I‘m part of a family subscription but I want to change it to my own premium subscription.  In my account settings I didn‘t saw the possibility to simply change the subscription Mo...

Maxim

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu via spotify student not working

Plan: Student Free/Premium: Premium Country: USA DeviceMacBook Air My Question or Issue:Trying to activate my HULU subscription via Spotify Premium Students and it keeps giving me an error message after selecting "new to Hulu, create account".

Visitor

  Plan: Student  Free/Premium: Premium  Country: USA   Device MacBook Air     My Question or Issue: Trying to activate my HULU subscription via Spotify Premium...

Alex

Spotify Legend

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Superuser Contribution Update Payment Method Failed

PlanFamily PremiumCountry: IndonesiaDevice(iPhone 11, Samsung Galaxy A50s, Lenovo Laptop)Operating System(iOS 15, Android 11, Windows 11) My Question or IssueI wanted to update my payment details since my currently used card is expired. However, when...

Newbie

Plan Family Premium Country: Indonesia Device (iPhone 11, Samsung Galaxy A50s, Lenovo Laptop) Operating System (iOS 15, Android 11, Windows 11)   My Question or Issue I wanted to u...

Alex

Spotify Legend

569 Views

3 replies

1 likes

  • 569 Views
  • 3 replies
  • 1 likes

Why can’t I change billing date?

Why isn’t there an easy way to change what date I receive the bill?I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all works.Well, listening to catchy commercials isn’t an opt...

Newbie

Why isn’t there an easy way to change what date I receive the bill? I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all wor...

Maxim

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedentePlanFree/PremiumCountryColombia DeviceSamsung a30Operating Sy...

Visitor

Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedente Plan Fr...

OscarDC

Moderator

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primero tuve una suscripcion individual y me cambie a familiar y me cobraron mal.

Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.

Visitor

Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.

Jeremy

Spotify Legend

1675 Views

1 replies

0 likes

  • 1675 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel card payment

I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan

Visitor

  I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan

Kiril

Moderator

1940 Views

2 replies

0 likes

  • 1940 Views
  • 2 replies
  • 0 likes