Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14430 Views
  • 27 replies
  • 2 likes
  • 14430 Views
  • 27 replies
  • 2 likes

Superuser Contribution Charged for two different plans

PlanDuo premiumcountry singapore device iphone 11 and 12 pro maxOperating SystemiOS My Question or Issuei got charged for two different plans. I was previously on family plan. But I changed to duo plan recently. But Spotify charged me for both plans ...

  • Newbie
  • Plan Duo premium country singapore    device iphone 11 and 12 pro max Operating System iOS   My Question or Issue i got charged for two different plans. I was previously o...
  • Novy
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

  • Casual Listener
  • I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday. I purchased a 12 month premium gift card and applied the...
  • Maxim
  • Spotify Star
  • 1545 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1545 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Unlimited / Use on mobile phone

Hi to the community,I have been using Spotify Unlimited for a couple of years now and it used to work perfectly also on my Android Smartphone until about 2 weeks ago.If now I open it on my mobile, it says that I have a Spotify Free account only, not ...

  • Casual Listener
  • Hi to the community, I have been using Spotify Unlimited for a couple of years now and it used to work perfectly also on my Android Smartphone until about 2 weeks ago. If now I open it on my mobile...
  • Maxim
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have a Spotify Unlimited account but with commercial

Hi, I still have a subscription to Spotify Unlimited, although it seems it doesn't exist anymore. So I pay for my account every month, just not as much as for Premium. On my computer I can till listen without commercial and change song the way I want...

  • Casual Listener
  • Hi, I still have a subscription to Spotify Unlimited, although it seems it doesn't exist anymore. So I pay for my account every month, just not as much as for Premium. On my computer I can till liste...
  • Maxim
  • Spotify Star
  • 1292 Views
  • 6 replies
  • 0 likes
  • 1292 Views
  • 6 replies
  • 0 likes

Gifting a student Premium Subscription

I would like to gift someone a premium subscription. This person is a student. Is it possible to gift a student premium subscription (i.e. for a year)? And if so, how would I go about doing this?

  • Casual Listener
  • I would like to gift someone a premium subscription. This person is a student. Is it possible to gift a student premium subscription (i.e. for a year)? And if so, how would I go about doing this?&nbs...
  • Maxim
  • Spotify Star
  • 3419 Views
  • 1 replies
  • 0 likes
  • 3419 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Payment via gcash

how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.

  • Visitor
  • how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.
  • Alex
  • Spotify Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • Android
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium ads for new subscribers

Lack of reward for existing customers PlanPremiumCountryIrelandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I see so many ads for one - three months free for new...

  • Casual Listener
  • Lack of reward for existing customers    Plan Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...
  • johncarmody
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

  • Visitor
  • On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
  • MafeG
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 514 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited Subscription Advert Change?

Hi Spotify community, I've been signed up with a Spotify Unlimited subscription for some years, but this week I've suddenly begun getting adverts. This happens whenever I play audio to a device other than desktop (Alexa, Android App). Has there been ...

  • Casual Listener
  • Hi Spotify community,   I've been signed up with a Spotify Unlimited subscription for some years, but this week I've suddenly begun getting adverts. This happens whenever I play audio to a d...
  • 7_o8-550i398p
  • Newbie
  • 812 Views
  • 3 replies
  • 2 likes
  • 812 Views
  • 3 replies
  • 2 likes

Superuser Contribution Assinei, fui cobrado mas ainda sou free.

assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como freePlanFree/PremiumCountry brasil

  • Newbie
  • assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como free Plan Free/Premium Country brasil    
  • Alex
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Not elegible because I already tried a free trial, even though I have not.

PlanXbox Game Pass 4 Month Free PremiumCountryMéxicoOperating SystemWindows 10My Question or IssueI confirmed my account the 8 of May, and I created my account just to use my Spotify's Game Pass Ultimate perk. It wouldn't work because I forgot I did ...

brave_5SykQBqXWG.png brave_dtSwnKNpGc.png
  • Casual Listener
  • Plan Xbox Game Pass 4 Month Free Premium Country México Operating System Windows 10 My Question or Issue I confirmed my account the 8 of May, and I created my account just to use my Spotify's ...
  • Maxim
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

i forgot to cancel my spotify premium and it charged 4.99$

i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$

  • Newbie
  • i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$
  • Maxim
  • Spotify Star
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues listing on multiple devices

Using my Spotify Premium account, I have previously listened on my iOS devices (iPhone, iPod Touch) via the Spotify app. This account is also associated with my Sonos account for home listening. However, when I'm at the gym (using my iPod Touch) and ...

  • Casual Listener
  • Using my Spotify Premium account, I have previously listened on my iOS devices (iPhone, iPod Touch) via the Spotify app. This account is also associated with my Sonos account for home listening. &nb...
  • Alex
  • Spotify Legend
  • 1162 Views
  • 6 replies
  • 1 likes
  • 1162 Views
  • 6 replies
  • 1 likes

Solved!! Premium duo invitation, account get "wrong password or username"

Upgraded to premium duo, and invited my partner to join the plan, she get the link and following the steps too login with her old existing account, get the error message "wrong password or username"Tried change the password and try again, same error ...

  • Casual Listener
  • Upgraded to premium duo, and invited my partner to join the plan, she get the link and following the steps too login with her old existing account, get the error message "wrong password or username" ...
  • Billy-J
  • Spotify Star
  • 1897 Views
  • 7 replies
  • 0 likes
  • 1897 Views
  • 7 replies
  • 0 likes

Superuser Contribution Free Spotify but still charging

I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone company but they tell me there is no subscription and ...

  • Newbie
  • I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone com...
  • mistermunro
  • Casual Listener
  • 1562 Views
  • 7 replies
  • 0 likes
  • Social & Random
  • 1562 Views
  • 7 replies
  • 0 likes

Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan two duo users simultaneously listen to two different playlists. We use a variety of devic...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can two...
  • Billy-J
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! New Premium Subscriber but Can’t Select Audio Quality

PlanPremiumCountryUSADeviceIPhone 11 Pro maxOperating System(iOS 14.7.1 My Question or IssueI app says I’m premium but when I connect to my Denon AVR-X6500H under audio quality it says “These option are not available when listening on another device....

  • Casual Listener
  • Plan Premium Country USA Device IPhone 11 Pro max Operating System (iOS 14.7.1    My Question or Issue I app says I’m premium but when I connect to my Denon AVR-X6500H under audio...
  • Maxim
  • Spotify Star
  • 515 Views
  • 3 replies
  • 0 likes
  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 accounts mistake

PlanPremium/FamilyFrance My Question or IssueHi ! Some months ago I created a profil and started the free trial for Spotify Premium (solo). For some reasons, I created a new profile some weeks later (that I currently use everyday), and I did not come...

  • Visitor
  • Plan Premium/Family France   My Question or Issue Hi !   Some months ago I created a profil and started the free trial for Spotify Premium (solo).   For some reasons, I create...
  • Ver
  • Spotify Legend
  • 2023 Views
  • 4 replies
  • 1 likes
  • 2 accounts
    accounts mistake
    Spotify family
    Spotify Premium
  • 2023 Views
  • 4 replies
  • 1 likes

Superuser Contribution I KEEP GETTING HACKED

PlanFamily premium Country USADeviceAlcatel 360, Dell PCOperating SystemAndroid, win 10 My Question or Issue My account keeps getting hacked. Over and over. I've done everything, I've scoured my computer and phone. I've changed passwords. Twice now s...

  • Visitor
  • Plan Family premium   Country  USA Device Alcatel 360, Dell PC Operating System Android, win 10   My Question or Issue  My account keeps getting hacked. Over and over. ...
  • Elena
  • Moderator
  • 30016 Views
  • 13 replies
  • 13 likes
  • 30016 Views
  • 13 replies
  • 13 likes

Solved!! Problems Getting By People Of Nepal Regarding Spotify

Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that due to this problem Spotify is not getting premium m...

  • Visitor
  • Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that d...
  • Maxim
  • Spotify Star
  • 1511 Views
  • 1 replies
  • 6 likes
  • 1511 Views
  • 1 replies
  • 6 likes