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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52618 Views
  • 23 replies
  • 4 likes
  • 52618 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32946 Views
  • 19 replies
  • 2 likes
  • 32946 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22199 Views
  • 9 replies
  • 1 likes
  • 22199 Views
  • 9 replies
  • 1 likes

Solved!! Will my saved tracks and playlists survive a change in country?

Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country. I found this article - https://support.spotify.com/ca-en/accou...

  • Regular
  • Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country.   I ...
  • Bittencourt
  • Spotify Star
  • 622 Views
  • 3 replies
  • 0 likes
  • canada
    country change
    save data
  • 622 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium users please respond: Is anyone else experiencing this new change...

Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receiving mixed information as to why. All of my artists are n...

  • Regular
  • Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receivi...
  • Peter
  • Spotify Legend
  • 2211 Views
  • 10 replies
  • 4 likes
  • cant see artists
    Premium
    Subscription
  • 2211 Views
  • 10 replies
  • 4 likes

Não consigo iniciar os 60 dias grátis!!!

Primeiro: pq o atendimento Spotify é tão ruim??? Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.

  • Newbie
  • Primeiro: pq o atendimento Spotify é tão ruim??? 😞 Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

large group subscription for limited amount of content?

Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to listen the the full songs. Thank you!

  • Newbie
  • Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to l...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Paying for someone else's Premium

I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?

  • Newbie
  • I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?    
  • Luan
  • Spotify Star
  • 883 Views
  • 1 replies
  • 0 likes
  • 883 Views
  • 1 replies
  • 0 likes

Still Free for a paid account

I’m from Indonesia.I’m already pay for premium spotify. But still not upgrade to premium account until now.I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this case is spotify responsibility.

  • Newbie
  • I’m from Indonesia. I’m already pay for premium spotify. But still not upgrade to premium account until now. I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this ...
  • OneByBoo
  • Community Legend
  • 178 Views
  • 1 replies
  • 1 likes
  • 178 Views
  • 1 replies
  • 1 likes

Solved!! Is Premium Duo available in the United States?

Is Premium Duo available in the United States? Read this article:https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount Spotify Premium Duo landing page:https://www.spotify.com/ie/duo/

  • Casual Listener
  • Is Premium Duo available in the United States?   Read this article: https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount   Spotif...
  • Loxer
  • Spotify Star
  • 5384 Views
  • 1 replies
  • 0 likes
  • 5384 Views
  • 1 replies
  • 0 likes

Family being removed from Family Premium on regular basis

PlanPremium for Family CountryUSA My Question or IssueHi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correct the issue. They have no problems re-joining when I send a new invite link AGAIN a...

  • Newbie
  • Plan Premium for Family   Country USA     My Question or Issue Hi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correc...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Hulu add-on feature issue

PlanPremium student plan DevicePCOperating SystemWindows 10 pro My Question or IssueI am not able to manage add-ons in hulu. I do not see the "manage" option.

  • Casual Listener
  • Plan Premium student plan   Device PC Operating System Windows 10 pro   My Question or Issue I am not able to manage add-ons in hulu.  I do not see the "manage" option. &...
  • Billy-J
  • Spotify Star
  • 980 Views
  • 3 replies
  • 0 likes
  • Hulu
  • 980 Views
  • 3 replies
  • 0 likes

Pagamento via boleto bancário

Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar o pagamento pelo boleto bancário.

  • Newbie
  • Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar...
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

I forgot to cancel my subscription

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a university student, and that's a large proportion of ...

  • Casual Listener
  • I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a un...
  • Billy-J
  • Spotify Star
  • 951 Views
  • 3 replies
  • 0 likes
  • Cancel
    Subscription
  • 951 Views
  • 3 replies
  • 0 likes

Solved!! Cobrança de 10 reais indevida

PlanPremiumCountryBrazilMy Question or IssueTroquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.

  • Visitor
  • Plan Premium Country Brazil My Question or Issue Troquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.   
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

  • Newbie
  • Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...
  • Jose_M
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • cancellation
    refund
    subcription
    Trial
  • 452 Views
  • 1 replies
  • 0 likes

Cant reapply subscription

PlanFree/PremiumCountryPhilippine DeviceAsus zenfone 5Operating SystemAndroid pie My Question or IssueI accidentally click the subs button before receiving my load after this pic/receive text above i cant subscribe for the promo 149php for 3 months p...

Screenshot_20190327-184434798_1.jpg
  • Newbie
  •   Plan Free/Premium Country Philippine   Device Asus zenfone 5 Operating System Android pie   My Question or Issue I accidentally click the subs button before receiving...
  • Jose_M
  • Spotify Star
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes

Suscripcion student

Hi, sorry my english. I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the studentPlanFree/PremiumCountryChileDeviceHuawei p20Operating SystemAndroid Oreo My Questio...

  • Newbie
  • Hi, sorry my english.  I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the student Plan Free/Premium Cou...
  • Brunelicia
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Unable to pay/activate premium

The app doesn’t allow me in any way to get the premium version, someone paid for me until some time ago so i don’t know if that person did something wrong to not allow its purchase. Plan FreeCountryItalyDeviceiPhone 6Operating System- My Question or ...

A972DBFF-7C27-4FBC-912A-0ED66935BE04.png
  • Newbie
  •   The app doesn’t allow me in any way to get the premium version, someone paid for me until some time ago so i don’t  know if that person did something wrong to not allow its purchase. ...
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Can't update my payment info

PlanPremiumCountryFranceDeviceDesktop / Laptop / PS4 / SmartphoneOperating SystemWindows 10 / Android / Chrome My Question or IssueHi, My previous credit card has expired and so my last payment didn't worked.I wanted to update my payment info with my...

  • Casual Listener
  • Plan Premium Country France Device Desktop / Laptop / PS4 / Smartphone Operating System Windows 10 / Android / Chrome   My Question or Issue Hi,  My previous credit card has expi...
  • Bittencourt
  • Spotify Star
  • 574 Views
  • 5 replies
  • 0 likes
  • 574 Views
  • 5 replies
  • 0 likes

Bloc Party presale

Hi I notice there's a Spotify presale for Bloc Party through Live Nation. How do we get access to the code if we follow the band?

  • Casual Listener
  • Hi I notice there's a Spotify presale for Bloc Party through Live Nation. How do we get access to the code if we follow the band?  
  • Jose_M
  • Spotify Star
  • 286 Views
  • 3 replies
  • 1 likes
  • 286 Views
  • 3 replies
  • 1 likes

Improper billing

PlanFreeCountryDeutschland Device(iPhone 7 Plus + PC)Operating System(iOS 10, Windows 10 Pro) My Question or IssueI have billed for the premium plan, but I'm not changed to a premium plan.

  • Newbie
  • Plan Free Country Deutschland   Device (iPhone 7 Plus + PC) Operating System (iOS 10, Windows 10 Pro)   My Question or Issue I have billed for the premium plan, but I'm not chang...
  • Brunelicia
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Se realizó el cobro completo ($99.00 MX) teniendo suscripción Premuim para Universitarios

Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no se refleja en los recibos de pago de mi pero en mi...

  • Newbie
  • Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no...
  • Brunelicia
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes