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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149761 Views

69 replies

10 likes

Premium for Family
  • 149761 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95445 Views

89 replies

4 likes

  • 95445 Views
  • 89 replies
  • 4 likes

Superuser Contribution Accepted offer of three free Premium months - then you charged me £9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Started premium but only got 1 month free not 3 as advertised

Hi everyone, I've had a free plan for ages but signed up to premium a couple of weeks ago. I've just noticed that my first payment of £9.99 will be taken after one month free use, but all the adverts say it's free for three months. I've never had pre...

Casual Listener

Hi everyone,  I've had a free plan for ages but signed up to premium a couple of weeks ago.  I've just noticed that my first payment of £9.99 will be taken after one month free use, but al...

newbie94

Casual Listener

2083 Views

6 replies

0 likes

  • 2083 Views
  • 6 replies
  • 0 likes

Superuser Contribution Changed from individual to duo. Took my card information but will not change over

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not received by Spotify and payment page crashed

My Question or Issue I paid for spotify premium using UPI but the payment page crashed and the money was debited form my account. But Still I see that premium features have not been unlocked.

Newbie

    My Question or Issue   I paid for spotify premium using UPI but the payment page crashed and the money was debited form my account. But Still I see that premium features have n...

Vasil

Moderator

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo invitation issues

PlanFree/Premium Premium DuoCountry Egypt Device iPhone 13Operating SystemiOS 15 My Question or IssueSo guys I used to have spotify premium mini (which only allows 30 downloads) but I decided to get a spotify duo bundle, prepaid version which means i...

Newbie

Plan Free/Premium  Premium Duo Country Egypt   Device iPhone 13 Operating System iOS 15   My Question or Issue So guys I used to have spotify premium mini (which only allows 3...

Vasil

Moderator

525 Views

2 replies

1 likes

  • 525 Views
  • 2 replies
  • 1 likes

I subscribe to student premium but still got bill payment for premium

I got 2 payments 1. Student Premium2. PremiumThis is an error. Why would I pay for the premium when I have an active student premium subscription.

Visitor

I got 2 payments   1. Student Premium 2. Premium This is an error. Why would I pay for the premium when I have an active student premium subscription.  

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error when Subscribing using my phone number

I got the student discount a month ago and i tried today to pay using my phone number but at first it sent me an error that says that my account isn't active then when i tried again it sent another error and to try again later without transferring me...

Visitor

I got the student discount a month ago and i tried today to pay using my phone number but at first it sent me an error that says that my account isn't active then when i tried again it sent another e...

Vasil

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to change from individual to duo

I'm trying to change my plan from Premium Individual to Premium Duo but I'm getting a message that I'm not eligible whenever I hit the "get started" button. I reviewed the terms & conditions and nothing in there applies to me as to why I would not be...

Newbie

I'm trying to change my plan from Premium Individual to Premium Duo but I'm getting a message that I'm not eligible whenever I hit the "get started" button. I reviewed the terms & conditions and ...

Yordan

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium access given

PlanPremiumCountryIndia DeviceSamsung galaxy Mo1sOperating SystemAndroid Oreo, Windows 10 My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment ...

Newbie

  Plan Premium Country India   Device Samsung galaxy Mo1s Operating System Android Oreo, Windows 10   My Question or Issue While buying one year standard (not a studen...

Vasil

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

My subscription

I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist When I tried to skip music or after 30 minutes it’s starting to play t...

Visitor

I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist  When I tried...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution Duo account

Beste lezers Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ??

Visitor

Beste lezers  Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ?? 

OscarDC

Moderator

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Trail 3 months but no premium features

Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available.Also in my account i can see that there should be a premium subscription, but the cur...

Newbie

Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available. Also in my account i can see t...

Maxim

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopping payment

I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative

Visitor

I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative

OscarDC

Moderator

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment problem....

I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I literally tried everything...

Visitor

I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I l...

OscarDC

Moderator

655 Views

3 replies

0 likes

App & Features
  • 655 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month free trial

Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot play music anymore on spotify cuz my plan was disap...

Visitor

Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot ...

Yordan

Moderator

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting what I'm paying for

Family premium plan United States Apple iPhone 12ios 15.6 this weekend I signed up for family premium for three free months for free. I invited my four children. I have been listening to my podcasts since that time, and they all still have ads. Not o...

Casual Listener

  Family premium plan  United States  Apple iPhone 12 ios 15.6   this weekend I signed up for family premium for three free months for free. I invited my four children. I ha...

Alex

Spotify Legend

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
  • 0 likes

Automatic found guilty?

Like Google, is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contact. The opposite way and very user unfriendlyI save my pla...

Casual Listener

Like Google,  is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contac...

Maxim

Spotify Star

582 Views

3 replies

0 likes

  • 582 Views
  • 3 replies
  • 0 likes

payments

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso on the 16th of august i had $15 taken from my account by spotify and on the 26th another $...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so on t...

Loxer

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

free 3 month trial

Plan: free 3 month trial Free/PremiumCountry USA DeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered my account to start the free 3 month trial and my bank account was billed $10 after registering.

Visitor

  Plan: free 3 month trial  Free/Premium Country USA    Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I reg...

Loxer

Community Legend

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Can't Join Family Subscription

Family SubscriptionPremiumSpain Hi, My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and we do live in the same house. Your assistance will be greatly appreciate...

Casual Listener

Family Subscription Premium Spain   Hi,   My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and...

Maxim

Spotify Star

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes