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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
71756 Views
19 replies
97 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
135373 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
75051 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
259284 Views
156 replies
13 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to speak w a human. When i go to update my payment info - my subscription process is diff...
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need to speak...
Spotify Legend
758 Views
4 replies
1 likes
When my partner tries to join to Premium Duo, Spotify says that she can join to duo program just once in 12 months. We previously shared an account duo that I deletd months ago.
When my partner tries to join to Premium Duo, Spotify says that she can join to duo program just once in 12 months. We previously shared an account duo that I deletd months ago.
Moderator
263 Views
1 replies
0 likes
My Question or Issue, Why have I been debited thrice by spotify? Spotify keeps taking my money even after subscription has been made and I had to remove my card( cancel premium).So someone explain to me, cause I want my money back.
My Question or Issue, Why have I been debited thrice by spotify? Spotify keeps taking my money even after subscription has been made and I had to remove my card( cancel premium). So so...
Moderator
374 Views
1 replies
1 likes
Two days ago I tried Spotify Duo for the first time to try your service. I never could play any song. The app restarted many times so I decided to cancel immediately. However my money was never given back. I demand a reimbursement because I never got...
Two days ago I tried Spotify Duo for the first time to try your service. I never could play any song. The app restarted many times so I decided to cancel immediately. However my money was never given...
Spotify Legend
265 Views
1 replies
0 likes
I previously had my own free subscription to Spotify which I basically did not use. Today my husband signed up for and paid for a dual premium subscription for both of us. I accepted the invitation he sent me but when I tried to set up an account it ...
I previously had my own free subscription to Spotify which I basically did not use. Today my husband signed up for and paid for a dual premium subscription for both of us. I accepted the invitation h...
Spotify Star
243 Views
1 replies
0 likes
Plan From single to duo, and free to duo Country Australia Device Samsung Operating System Android My Question or Issue Paid twice again this month after upgrading both mine and my child's subscription. These were taken out of 2 different accounts!
Plan From single to duo, and free to duo Country Australia Device Samsung Operating System Android My Question or Issue Paid twice again this month after ...
Spotify Legend
236 Views
1 replies
0 likes
Hello I got a message this morning that my contract was expired or my card was expired and I’m trying to fix it but I’m not sure where to go.. please help?
Hello I got a message this morning that my contract was expired or my card was expired and I’m trying to fix it but I’m not sure where to go.. please help?
Spotify Star
409 Views
1 replies
0 likes
i paid for the premium but i cant use premium and it is showing my account as free plan . i am missing out all the fun . adds are coming even i paid ....
i paid for the premium but i cant use premium and it is showing my account as free plan . i am missing out all the fun . adds are coming even i paid ....
Spotify Star
275 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung galaxy S10+Operating SystemAndroid My Question or IssueHello, The problem is that I've been trying to get back to my premium subscription but my card has always failed and the error message said I should use a differe...
Plan Premium Country Device Samsung galaxy S10+ Operating System Android My Question or Issue Hello, The problem is that I've been trying to get back to my premium subscriptio...
Spotify Star
406 Views
5 replies
0 likes
Solved. Just had to wait.
Solved. Just had to wait.
208 Views
0 replies
0 likes
PlanPremiumCountryUK My Question or IssueMy premium plan needs renewing, but Spotify isn't allowing me to renew on my individual subscription - it says my account isn't eligible and is trying to force me to pay for Duo. I live alone and am the only p...
Plan Premium Country UK My Question or Issue My premium plan needs renewing, but Spotify isn't allowing me to renew on my individual subscription - it says my account isn't eligible and ...
Spotify Legend
4053 Views
1 replies
0 likes
PlanDuoCountryUKDeviceSamsung s22 & Samsung s10+Operating System My Question or IssueMy husband is currently working overseas, he renewed our Duo and now I can't access it because it says we are not in the same location. The account is registered at ...
Plan Duo Country UK Device Samsung s22 & Samsung s10+ Operating System My Question or Issue My husband is currently working overseas, he renewed our Duo and now I ca...
Spotify Star
272 Views
1 replies
0 likes
I got Spotify in NZ.Moved to UK, still paying on NZ bank card, all good.Changed my Google Play (not my Spotify) country to UK, my account would not work for 2 months, i was still hooked up to Spotify on my NZ card and was charged from this account, e...
I got Spotify in NZ. Moved to UK, still paying on NZ bank card, all good. Changed my Google Play (not my Spotify) country to UK, my account would not work for 2 months, i was still hooked up to Spo...
Spotify Star
270 Views
1 replies
0 likes
PlanPremiumCountryItalyDevice(Xiaomi Note 7)Operating System(Android) My Question or IssueI always thought that it would be appropriate to have a Premium plan for young people (18 to 25/30) just like there is one for students. I am 23 and I work, but...
Plan Premium Country Italy Device (Xiaomi Note 7) Operating System (Android) My Question or Issue I always thought that it would be appropriate to have a Premium plan for young peopl...
Spotify Star
262 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy PrimeOperating SystemAndroidMy Question or IssueI'm paying for premium service but certain features I've paid for aren't showing, specifically the ability to search for songs within my playlist. I'v...
Plan Premium Country United States Device Samsung Galaxy Prime Operating System Android My Question or Issue I'm paying for premium service but certain features I've paid for aren't showing,...
Spotify Legend
1077 Views
8 replies
0 likes
I noticed in my credit card that I have payed for double accounts for over a year. I thought that I was updating for a family premium but it made a new subscription and kept also the old one. Really bummer to find out that I have spent a lot of money...
I noticed in my credit card that I have payed for double accounts for over a year. I thought that I was updating for a family premium but it made a new subscription and kept also the old one. R...
Spotify Star
259 Views
1 replies
0 likes
Hi, I have the "Spotify Premium with Hulu" plan. I think i got it as a promotion in 2019 after i aged out of the student account. I believe the plan is discontinued, but existing users can keep the plan if they don't switch away. I can't find a way t...
Hi, I have the "Spotify Premium with Hulu" plan. I think i got it as a promotion in 2019 after i aged out of the student account. I believe the plan is discontinued, but existing users can k...
Spotify Star
483 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am going into my second year of university but spotify says i've reached the maximum of 4 years that the students discount is availa...
Plan Premium Country Canada Device Huawei p20 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am going into my second year of university but spot...
Moderator
329 Views
1 replies
0 likes
PlanFreeCountryNigeria Device(Android Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on the 3 month free trial but I had an issue with my card so I had to cancel it. So when my Spotify switched back to free mode it ...
Plan Free Country Nigeria Device (Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was on the 3 month free trial but I had an ...
Spotify Legend
316 Views
1 replies
0 likes
I'm based in Brazil and have a premium plan for a few years now. This Wednesday 07/20, day of subscription payment, I've been notified by Spotify that I was not part of a premium plan anymore for alleged payment issues as shown below.Você não faz mai...
I'm based in Brazil and have a premium plan for a few years now. This Wednesday 07/20, day of subscription payment, I've been notified by Spotify that I was not part of a premium plan anymor...
Moderator
855 Views
3 replies
1 likes
