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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61673 Views
  • 25 replies
  • 5 likes
  • 61673 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36757 Views
  • 19 replies
  • 2 likes
  • 36757 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28042 Views
  • 16 replies
  • 3 likes
  • 28042 Views
  • 16 replies
  • 3 likes

Superuser Contribution Premium to Premium Family

I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?

  • Newbie
  • I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
  • Daisy
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

unable to log in

So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be logged into the account. So basically I have no wa...

  • Newbie
  • So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be...
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

2 payment at month

PlanDisable 1 payment from my cardCountryTurkey Device(samsung galaxy s8)Operating System(Android Oreo.) My Question or IssueSpotify does 2 payment at same card at month with diffrent payment codes how can i cancel one

  • Newbie
  •   Plan Disable 1 payment from my card Country Turkey   Device (samsung galaxy s8) Operating System (Android Oreo.)   My Question or Issue Spotify does 2 payment at sam...
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution False offer of 3 months for 0.99$ charged me 9.99$

PlanPremium OfferCountryCanadaMy Question or IssueI was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters somewhere to do so, but for me, it looks like a scam. I am very d...

  • Newbie
  • Plan Premium Offer Country Canada My Question or Issue I was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters some...
  • Katerina
  • Spotify Legend
  • 630 Views
  • 2 replies
  • 0 likes
  • 99
    offer 3 months 0
  • 630 Views
  • 2 replies
  • 0 likes

Issue with changing country

I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved back to Spain. Anyone can help out?

error.PNG
  • Casual Listener
  • I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved...
  • OneByBoo
  • Community Legend
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

My student discount has been canceled too early

PlanPremium studentCountry DeviceiPhone 7; iPad Operating System(iOS 10 My Questionmy student discount has been canceled too early. Should have been for 12 months (April 2018 - March 2019) but has been discontinued by December 2018. PayPal history fo...

  • Newbie
  • Plan Premium student Country   Device iPhone 7; iPad  Operating System (iOS 10   My Question my student discount has been canceled too early. Should have been for 12 months (...
  • OneByBoo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • student discount Europe
    Student Plan cancel
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Drei Monate Abo

Hallo ihr lieben, kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit längerer Zeit PayPal und wollte mir jetzt die 3 Monate Premi...

  • Newbie
  • Hallo ihr lieben,  kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit lä...
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

it’s not letting me pay premium with my card it keeps say payment failed and it’s not my bank

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

2 User Names

PlanFree/Premium - BOTHCountry - USA Device(Phone XSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have two user names - scanlonbrooke6 (my free account) and brookescanlon (my premium account). I use brookescanlon, h...

  • Newbie
  • Plan Free/Premium - BOTH Country - USA   Device (Phone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue - I have two user names - scanlonbroo...
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes

Cancelling subscription - switches to Free, or stays Premium?

I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the Family account. To my understanding, I have to canc...

  • Newbie
  • I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the ...
  • Robert_W
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Subscription not coming thrue after paying.

PlanFree/PremiumCountryThe NetherlandsDevicePc/S9+Operating SystemWindows 10 My Question or IssueHello, I paid for the 3 months for 1 euro thingy and didnt get it after waiting for 1 hour i made another account and tried again didnt get premium on th...

  • Casual Listener
  • Plan Free/Premium Country The Netherlands Device Pc/S9+ Operating System Windows 10   My Question or Issue Hello, I paid for the 3 months for 1 euro thingy and didnt get it after waiti...
  • SjoukeL
  • Casual Listener
  • 380 Views
  • 6 replies
  • 0 likes
  • 380 Views
  • 6 replies
  • 0 likes

Payment

PlanPremiumCountryRomania DeviceSamsung Galaxy S8+, Operating SystemAndroid Oreo My Question or IssueI am having this issue i pay for the Premium service but at Subscripition and Payment apears that i do not have a premium Spotify . I do have the car...

  • Casual Listener
  • Plan Premium Country Romania   Device Samsung Galaxy S8+,  Operating System Android Oreo   My Question or Issue I am having this issue i pay for the Premium service but...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 5 replies
  • 0 likes
  • 380 Views
  • 5 replies
  • 0 likes

Solved!! Premium 3 meses R$ 16,90

PlanFree/PremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTenho uma dúvida sobre uma promoção de 3 meses por R$ 16,90. Entendi que se eu pago R$ 1...

  • Casual Listener
  • Plan Free/Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Tenho u...
  • Vitakeo
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Solved!! My son can not join the family plan

Apparently, my seventeen-year-old son missed an email from Spotify asking him to confirm his address within seven days. Now his account was kicked out of the family plan. I send him a new invitation - he tries to accept it and gets the message "You c...

  • Casual Listener
  • Apparently, my seventeen-year-old son missed an email from Spotify asking him to confirm his address within seven days. Now his account was kicked out of the family plan. I send him a new invitation ...
  • Billy-J
  • Spotify Star
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes

Credit Card

PlanPremiumCountryBrazilDeviceLG K10Operating SystemAndroidMy Question or IssueMy problem is that I loaned my credit card to my brother so he could use the premium spotify, this happened last August 2018, now I use spotify premium too, so I asked him...

  • Newbie
  • Plan Premium Country Brazil Device LG K10 Operating System Android My Question or Issue My problem is that I loaned my credit card to my brother so he could use the premium spotify, this ha...
  • Billy-J
  • Spotify Star
  • 1667 Views
  • 1 replies
  • 0 likes
  • 1667 Views
  • 1 replies
  • 0 likes

Payment has been maid but it still shows payment has failed

Plan FamilyFree/PremiumCountry Philippines Device Vivo 1606/y53(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android Marshmallow(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi spotify you already deducted an amoun...

  • Casual Listener
  • Plan Family Free/Premium Country Philippines   Device Vivo 1606/y53 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Marshmallow (iOS 10, Android Oreo, W...
  • LorenzOlivares
  • Casual Listener
  • 234 Views
  • 1 replies
  • 0 likes
  • Payment
  • 234 Views
  • 1 replies
  • 0 likes

There's an account using my cc for subscribing the premium

LNone of the below infoPlanPremiumCountryIndonesiaDeviceNot mineOperating System- My Question or IssueHello everyone, I have something annoying. There's an account that subscribe the premium using my CC and I don't know who it is. I have tried to cal...

  • Newbie
  • LNone of the below info Plan Premium Country Indonesia Device Not mine Operating System -   My Question or Issue Hello everyone, I have something annoying. There's an account that su...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Redeem Code Is Not Working

Plan: FreeCountry: Canada Device: iPhone XR, MacBook Pro Mid-2012 Operating System: iOS 12, High Sierra (10.13.6)My Question or Issue:I normally use the Spotify Premium 1 Month gift cards (the 10$ pink ones) that I buy from the local pharmacy (Shoppe...

  • Newbie
  • Plan: Free Country: Canada   Device: iPhone XR, MacBook Pro Mid-2012   Operating System: iOS 12, High Sierra (10.13.6) My Question or Issue: I normally use the Spotify Premium ...
  • Billy-J
  • Spotify Star
  • 1984 Views
  • 1 replies
  • 0 likes
  • 1984 Views
  • 1 replies
  • 0 likes

Syncin Local Files You Discovered a Premium Option, but I Am!

I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! Please adivse.

  • Roadie
  • I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! P...
  • OneByBoo
  • Community Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • subscription problem
  • 428 Views
  • 1 replies
  • 0 likes