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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67691 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132814 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68639 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251682 Views
155 replies
13 likes
I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returning back to India in a week or so.
I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returni...
Moderator
5170 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
332 Views
1 replies
0 likes
I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing the address and nothing works. I also spent three ...
I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing...
Spotify Legend
301 Views
1 replies
0 likes
I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the same country. We're at our kitchen table having brea...
I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the s...
Spotify Star
227 Views
1 replies
0 likes
My Question or IssueHi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And receive a text message that my sim is already under subscription(seco...
My Question or Issue Hi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And ...
Spotify Legend
2267 Views
3 replies
0 likes
PlanPremium familyCountryFinlandDevice(iPhone 11 Pro, 12 Pro, 13 ProOperating SystemiOS 15.5 My Question or IssueWe have a family premium account and 4 users. How can we listen to different music at the same time?
Plan Premium family Country Finland Device (iPhone 11 Pro, 12 Pro, 13 Pro Operating System iOS 15.5 My Question or Issue We have a family premium account and 4 users. How can we list...
Community Legend
2129 Views
1 replies
0 likes
PlanPremiumCountryCzechia (giftcard from Austria)DevicePCOperating SystemWindows 10 - Google ChromeMy Question or IssueHello, so, I got a gift card from my girl friend, because she was in Austria and wanted to make me feel happy. I live in Czechia, s...
Plan Premium Country Czechia (giftcard from Austria) Device PC Operating System Windows 10 - Google Chrome My Question or Issue Hello, so, I got a gift card from my girl friend, because she ...
Spotify Star
1881 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)HiIm looking at getting a premium family account but I’m moving to NZ and the other family members using the accou...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hi Im looking at getting a premium f...
Spotify Legend
252 Views
1 replies
0 likes
Dear team, I just received the email indicating my ex cancelled our premium duo account (he is the administrator). When clicking on the link included in the email to subscribe on my own it only redirects to spotify free. Do I have to go through free ...
Dear team, I just received the email indicating my ex cancelled our premium duo account (he is the administrator). When clicking on the link included in the email to subscribe on my own it onl...
Spotify Star
2844 Views
5 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
296 Views
1 replies
0 likes
Hi, I'm using spotify premium and my phone is android. I didn't change my password or change anything (and I didn't use 'log out my all device') but Spotify logged out itself. And when I tried to log in it says 'you are offline, check your connection...
Hi, I'm using spotify premium and my phone is android. I didn't change my password or change anything (and I didn't use 'log out my all device') but Spotify logged out itself. And when I tried to log...
Visitor
3502 Views
5 replies
0 likes
I am currently on a Family Plan that my dad started. I am wondering if I got off his family plan and created my own if it would delete all my data and music that I currently have with his plan.
I am currently on a Family Plan that my dad started. I am wondering if I got off his family plan and created my own if it would delete all my data and music that I currently have with his plan.
Moderator
380 Views
1 replies
0 likes
I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about it?
I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about...
Moderator
644 Views
1 replies
0 likes
PlanPremium CountryNigeria DeviceSamsung A30S Operating SystemAndroid 11 My Question or IssueSo I've been using the Premium subscription for a long time now, but recently, about a month ago, I haven't been able to renew my subscription as all the deb...
Plan Premium Country Nigeria Device Samsung A30S Operating System Android 11 My Question or Issue So I've been using the Premium subscription for a long time ...
Spotify Legend
846 Views
1 replies
1 likes
PlanFreeCountryUsaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy account was previously set to a family plan and we decided to cancel. We are now trying to restart our subscription to the family plan but the website gives m...
Plan Free Country Usa Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue My account was previously set to a family plan and we decided to cancel. We are ...
Spotify Star
817 Views
1 replies
0 likes
PlanPremiumCountryRomaniaDeviceDesktop appOperating SystemWindows 10 I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called something like "Brandon &". It was not an embedded ad, it came from Spotify,...
Plan Premium Country Romania Device Desktop app Operating System Windows 10 I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called so...
Casual Listener
18364 Views
23 replies
10 likes
Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumC...
Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier ...
Spotify Legend
329 Views
1 replies
0 likes
PlanPremiumCountryChileDevice(iPhone)Operating System(iOS 15) My Question or Issueim being premium for a long time, but just now i start a premium familiar plan, and i have 12.000 chilean pesos in my bank account and they discount me 5000 chilean pes...
Plan Premium Country Chile Device (iPhone) Operating System (iOS 15) My Question or Issue im being premium for a long time, but just now i start a premium familiar plan, and i have 1...
Spotify Star
328 Views
1 replies
0 likes
Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito.
Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito.
Spotify Star
336 Views
1 replies
0 likes
I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH
I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH
Moderator
272 Views
1 replies
0 likes
