Problem with student subscription [+brazil]

[balin969]

Hello there, good morning.

Im finding trouble to finalize my student subscription.

Here on Brazil we dont have the automatic SHEERID verification. So i applied for the manual, and received the email confirming my student permission on feb/20.

So today i cancelled my family subscription and when i tried do purchase the student one, it kinda asked me to verify my student stats again, once i did that it said i already used the benefit, but i did not, and my account is on the "free plan".

Any lights? Sorry for the bad english!

Bye

[MattSuda]

Hey @balin969

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.