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Problem with subscription

Problem with subscription

mizzerny

hey, I will try my best with my english
When I tried to buy a spotify premium with discount for students, my computer crashed on moment when I added my credit card and next showed up information about SheerID verification. Now, on my bank account logs I see that spotify took 9,99 PLN (zł) from account, but I didn't even started SheerID verification. Someone can help me? I don't want to pay on every month and don't have premium subscription. 

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1 Reply

Maxim

Hey @mizzerny,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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